Toyota of Stamford

Pathetic. Toyota of Stamford has a convenient (but worthless) parts request form on their website which is headed with the words, "How can we help you?" I completed it with the part number I worthless) parts request form on their website which is headed with the words, "How can we help you?" I completed it with the part number I was seeking, my contact information, and a request that I be able to pick up the part the following morning. I clicked send. I immediately received a response advising my information had been successfully submitted. At 5:14pm the same day I received an automated response in the form of email from Duncan McKale, the Vice President of Toyota of Stamford. The email offered a sincere thanks for giving Toyota of Stamford the opportunity to earn my business along with the words, "I have good news for you!!! We have received your Internet request. One of our team members will be getting back with you shortly via e-mail and phone. They will take great care of all your needs." By 10:40am the next morning, as no one had phoned, I took the liberty of phoning the parts department at Toyota of Stamford. The gentleman who answered the phone had no knowledge of any such part request. I ordered the part (PN 90910-12199) which has an MSRP of $54.96, (per Toyota). Toyota of Stamford's price was 21% higher than Toyota's MSRP at $66.54. I paid for and picked up the part. The FOLLOWING day at 11:30am I received an email from the service manager stating he'd received my "internet service request," and that someone from their department would be getting back to me soon. Right. No one called. I went back to VP Duncan McKale's email, who'd listed two phone numbers at the bottom of said email preceded by the words, "Please let me know if I may assist you in any way." The first phone number was out of order. The second was a cell phone number not associated with Toyota of Stamford. I called Toyota of Stamford's main number and was transferred to Duncan McKale's voice mail. I listened to his voice message (where he stated his name) and left a message requesting that he phone me back. Duncan McKale never bothered to call. If you like inflated prices and poor customer service, this might be your dealership. UPDATE: The above review stands. While I finally did get a call from Duncan McKale, it was after the fact. When he first phoned, he behaved as if he was simply returning my phone call from days before. He asked how he could help me. I told him I was all set. He persisted and was most kind. It then became apparent he was conscious of my review on this site and ultimately explained that such reviews help the dealership in that they learn what they'd otherwise not have re. service. Great. He asked how he could help and committed to looking into the over-pricing. He committed to getting back to me re. same. He never called back. Touché. More

at october 22,2012,brought my car to toyota of stamford service deparment,they did a regular service on my LEXUS RX 330 ,i also told them to perform a computer diagnostic ,because the engine light went service deparment,they did a regular service on my LEXUS RX 330 ,i also told them to perform a computer diagnostic ,because the engine light went on and off regulary,two hours later he call me ,telling me the both catalysts needs to be replace, the price was $ 1500,i told him not to do it ,cause i didn't have the money, later he mention that they can lower to $ 1350,but still can't afford it, everything ok till there, went to pick up my car at 4:30 pm,they charge $ 110 for the diagnostic, and $98.15 for the oil change ,plus taxes and "others" ended up paying $226.69,guido was on the phone when i arrive,and with signs told me that my car was outside,when i get in to the car i couldn't get it starterd,a mechanic approach and told me ,that it sounds like it was the battery,after he ask me for the invoice,and told me that they recommend a battery replacement, and that was written on the paper,but i was never aware by guido then we went inside and i told guido that i couldn't get my car started,and the guy who works there ,told him that he recommend a battery replacement,well, guido's answer was really estupid and offensive,he said :" i didn't tell you about the battery because you said you have no money to expend ",but in a offensive way,he never apologize nor did something to resolve the situation,trying to make me feel guilty for the situation . and then he went back to his phone ,(he was on the phone this whole time) ignoring me and the other guy,i try to talk him back,but a valet parking worker came with the jumper,(he was very respectful and worry ), and together we make it work im very dissappointed and will never come back to this place,i don't care if i have to go to milford for the next service they just lost another customer More

I have to be honest with you, I wasn't very happy about my visit at all. I was happy, though, that the person examining my car noticed that I was missing a hubcap. Here are the negatives of my visit: my visit at all. I was happy, though, that the person examining my car noticed that I was missing a hubcap. Here are the negatives of my visit: I was asked many times in a negative, condescending way, why I did not buy my Prius from the Stamford location. Once is enough, though it really wasn't any business of Guido at all, nor was it professional of him to try to make me feel guilty or bad for that, time after time. I waited 2 hours for an oil change, the most I've ever waited in my life. When I talked to Guido before I went into the waiting room, I said how I wanted a new hubcap, whatever the price was. When I was done and was given the paperwork I saw that nothing was done regarding my wheel. He seemed surprised and asked if I wanted to have the hubcap replaced. Obviously, he wasn't listening to me. He told me to go over to parts and get one. Honestly, I thought that the 2 hours I waited was because they were taking care of that. So, I went over to parts and, I have to say, I was surprised at how apathetic and lazy the guy behind the counter was. He didn't look up at me or acknowledge me. When I asked him about the hubcap it seemed that I was wasting his time and his energy. He huffed and puffed. Not very welcoming at all. After pushing him, he found out that it would cost 95 with tax for the hubcap that would have to be sent into the store because you were out. I told him to hold on for a second and I checked on the internet. I found an OEM hubcap for 27...37 with shipping. He seemed annoyed and was asking what I was doing. He went back to his business and stopped talking with me or helping me out so I just left. To be honest, I've never experienced such bad service. I'd rather pay money at a shop for an oil change than be treated this way. I don't plan on coming back because I don't want a repeat of this. I think I'll try my luck at Toyota of Greenwich even though it's 10 more minutes away. More