Toyota of Southern Maryland

From beginning to end, Mr. Cotter, our sales rep was extremely helpful, curteous, and understood our budget/fuel economical restraints. James took time out to ensure we picked the right vehicle for our extremely helpful, curteous, and understood our budget/fuel economical restraints. James took time out to ensure we picked the right vehicle for our needs, and answered all questions, even some we were thinking but hadn't asked. Please pass along our sincere thanks to Mr. James Cotter for making our car buying experience very enjoyable. We are looking forward to purchasing our next vehicle, we now know where were going to shop first! More

Toyota S.MD has been servicing my RAV4 and Yaris since being purchased at another dealership (Waldorf). My experience with your dealership was the reason I chose to purchase my Tacoma Prerunner there. Y being purchased at another dealership (Waldorf). My experience with your dealership was the reason I chose to purchase my Tacoma Prerunner there. Your employees are knowledgeable, friendly and helpfull and the quality of your service work is excellent. It's always a positive experience with your company. Thanks! More

Ernest Baud was my new car sales consultant. I found him to be friendly and polite and very knowledgeable about the automobiles. Ernest did an excellent job of explaining all the new-car technology to me a to be friendly and polite and very knowledgeable about the automobiles. Ernest did an excellent job of explaining all the new-car technology to me and offered his service for anything I might need future help with ... and I will take him up on that as it's been many years since I've purchased a new automobile and there are many things that I haven't yet learned how to use! I was pleased with the price of the Camry I purchased and appreciate the dealership's efforts to make this purchase a comfortable and pleasant experience for me. I took my first little road trip this past weekend and was pleased to see an average of 35.5 mpg. Beats the heck out of my old Lincoln Town Car! More

I came in prepared to buy a used truck and the salesperson and finance department made it easy for me. I had my own pre-approved financing and Toyota beat it. I felt comfortable in negotiating w salesperson and finance department made it easy for me. I had my own pre-approved financing and Toyota beat it. I felt comfortable in negotiating what I felt was a pretty good price. By far, it was the most positive (and quickest) experience in buying a new or use vehicle that I have had to date. I will definitely go back to Toyota of Southern Maryland in the future and recommend them to family, friends and co-workers. More

Great Experience. Started shopping through internet and found the truck I was looking for at Toyota of Southern MD. I scheduled a test drive with the sales man, and he had the truck waiting for me when I found the truck I was looking for at Toyota of Southern MD. I scheduled a test drive with the sales man, and he had the truck waiting for me when I arrived. The truck was perfect, and the sales was fast and friendly. Great Job! More

Service department is unfriendly and useless. My brand new vehicle had a problem the day I drove it off the lot and the issue has still not been resolved, resulting in me not being able to drive my vehicl new vehicle had a problem the day I drove it off the lot and the issue has still not been resolved, resulting in me not being able to drive my vehicle. Do not purchase an extended warranty from this dealership, you will save time and money if you do it on your own or go elsewhere. I regret not researching the dealership before buying my vehicle at Toyota of Southern Maryland. More

Wayne Cook of Toyota/Hyundai Southern Maryland took care of me for my purchase of a used car. First of all I had searched the internet for all of Maryland for a Buick under $10,000. There were any number of me for my purchase of a used car. First of all I had searched the internet for all of Maryland for a Buick under $10,000. There were any number all over the state, but the dealership that had the one in particular I was iterested in was 4 miles from me. The reason being was that they had a Buick LeSabre 2005 with less than 80,000 miles for under $10,000. I contacted them via e-mail. Wayne Cook immediately got back to me and was patient with my delays in getting over to see the car. When I got there, the car was impeccable-it looked like brand new. I already own a 2005 Buick LeSabre and have had other Buicks. Even though I had a house in foreclosure in Florida Wayne tried to get financing. Well, we couldn't but I was prepared to pay outright. The car drove like new! since I have a Florida Driver's License and still have another house in Florida, Wayne checked to see if it would be more advantageous to register in FL or MD. It came back through Wayne that it would cost me less to register in MD. The experience was exceptionally professional and friendly. I would without hesitation recommend Wayne and this dealership to anyone. P.S. I am a Director of Materials Management at St. Mary's Hospital and purchase for a living. Not everyone gets a great evaluation from me! Patricia J. Becker 23701 Bill Dixon Road California MD. 20619 407-929-1715 More

I can’t speak to the sales team, but the service department is the worst. They were never outright rude or anything, just incompetent, useless, and unwilling to help. They were about to charge me ~ department is the worst. They were never outright rude or anything, just incompetent, useless, and unwilling to help. They were about to charge me ~1000 dollars to replace a throw-out bearing that they had replaced a year previous. After I brought up this point, they mentioned a TSB was in the works, estimated 2 months, and they would contact me when it was out. I never received a call from them, and I called them some 6 months later when I found out that a TSB had come out and had been out for a few months, while I am driving around a Truck that sounds awful due to this issue. I dropped it off on a Sunday night, to be picked up on Monday. I was given an excuse for 4 DAYS STRAIGHT on why I could not pick up my truck, and did without till Friday, no easy feat. At no point was I offered a rental car, and when I requested one, they refused. Upon picking up my truck, the Temperature Gauge/Overhead console was not functioning. I called them on my way home, and they refused to pay to have the part replace, even though it was completely functional when I dropped it off. I spoke with the service manager and the Toyota experience and neither seemed at all willing to help. I never had a pleasant experience with them and will never go back. More

I have used this Toyota dealership twice now in the last 4 years. They are by far the best experience I have ever had in leasing/purchasing a vehicle! I will not go anywhere else! PRIOR to this dealer 4 years. They are by far the best experience I have ever had in leasing/purchasing a vehicle! I will not go anywhere else! PRIOR to this dealership I had leased with another Toyota dealership. I leased a Highlander for the term and came back to lease a new Sienna. I was treated in an unprofessional manner and felt very disrespected. A first time customer, any customer, should not be treated the was I was. Especially a repeat customer. I love Toyotas and I will continue to bring my business to Toyota of Southern Maryland. (So will my friends and family) More

We have three drivers in our family and we all own cars from Toyota of Southern Maryland. The sales and service we have recieved has been outstanding. You can bet that our next car purchase will be from from Toyota of Southern Maryland. The sales and service we have recieved has been outstanding. You can bet that our next car purchase will be from Toyota of Southern Maryland! We were greeted kindly and efficiently and never pressured to buy. The salesperson was knowledgable about the cars we were interested in also recommended another option that would suit our needs. The service department is clean and always prompt. My car leaves the shop cleaner than when I dropped it off. More