Toyota of Somerset

Our overall experience was good with Toyota of Somerset. I did ask for a call back from Mr. Dykes for information about whether or not the rearend leak had been fixed in the initial check on the vehicle whe I did ask for a call back from Mr. Dykes for information about whether or not the rearend leak had been fixed in the initial check on the vehicle when it came into the dealership and did not recieve that call (even after my husband sent a photo of our concern via text message). Apparently it had not been checked/fixed because we had our local transmission shop replace the leaking seal this morning to prevent damage to the vehicle. So in closing I have to say that I would have expected someone with Mr. Dykes tenure with your company to know what the mechanics check and do not check or at least have the courtesy to give a call back and advise us that we need to have it checked out. Live and learn. Regards.. The Woodrows. More

Dan, our salesman, was very pleasant to work with. He was very professional and very helpful with any questions we had about the new features on the Corolla we purchased. We are repeat customers at the was very professional and very helpful with any questions we had about the new features on the Corolla we purchased. We are repeat customers at the Somerset Toyota Store, and will shop there first whenever we are in the market for another vehicle. Thanks Dan and all the other employees who assisted us in our purchase! More

SUPERB car buying experience! From Dan, our salesman, to the owners,Larry & Othel Turpin & on to the service department. Everyone made us feel as if we were the only ones purchasing a car that day. No to the owners,Larry & Othel Turpin & on to the service department. Everyone made us feel as if we were the only ones purchasing a car that day. No rushing whatsoever. Dan took an incredible amount of time going over all the options/features of the car & spent just as much time explaining the paperwork end of the sale. While there, I had the pleasure of getting to visit with the owners Larry & Othel, who made us feel more than comfortable & appreciated. Some of the most down to earth, kind folks ever. We were introduced to Mike in the service deportment, who also was very friendly. Our car was washed (even though it was clean as we looked at it!), filled with gas & delivered right to the front door. Some might think that's where it ends, the sale is over. Not so, I had purchased the appearance protection upgrade and when I dropped it off this morning to be applied, my salesman Dan was at my door to get it right into service, almost before I could get out of the car! In closing, I'll say, Toyota of Somerset certainly makes you feel like a VIP. I am certain I will love my new Camry but I could tell if there was ever a problem, I would be treated with the same courtesy I was when I purchased! I look forward to much further business with these folks. More

We came to Someset Toyota to bring our 1998 Tacoma that Toyota was buying back because of a recall. We decided that since we were very satisfied with our truck that we had purchased 10 years earlier to lo Toyota was buying back because of a recall. We decided that since we were very satisfied with our truck that we had purchased 10 years earlier to look at what they had for sale. ~Customer Service was very good, Jeff Hall came out to assist us while looking at cars and when he became so busy he asked Mark Anderson to help us. Mark was very nice and helped us by showing us things about the car and assisted in seeing what kind of payment we would be making and all the paper work. He was very hospitable as we had to sit and wait for things to be done. ~Quality of work I was unsure of this meaning, I am sure they did their work correctly but we did not have work done on a vehicle and I thought that might be what this question was referring to. ~Friendliness, I do not think you could have asked for anything more from them. Buying a vehicle is nerve racking and they each helped to relax you. They were very business like but they could joke also. Mark Anderson had to spend a lot of time with us that day and he was execellent. We could not have asked for a better sales person. ~Overall Experience was very good. You will see why I say good and not great in the following. ~Price, the price was ok, we were hoping to get a vehicle for a little less that what we did but on the bright side we know Toyota is a good vehicle. My parents and sister have owned many and have driven them long after the payments was over. We have owned three, two trucks and a car, we were greatly pleased with them. This is our first Camry and so far we love it. More

We appreciated the customer service with a ride from the Lexington airport to the dealership. The employees are very friendly and respectful. My only complaint is that I was unaware that the tires were ov Lexington airport to the dealership. The employees are very friendly and respectful. My only complaint is that I was unaware that the tires were oversized and rubbed on the fenders when you make a sharp turn. Since I was coming across the country from Wisconsin, it would have been nice to have been informed about the tires. Otherwise, it was an overall positive experience and worth the trip. More