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Toyota of Somerset

Somerset, KY

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735 Reviews

4195 U.S. 27

Somerset, KY

42501

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Showing 735 reviews

January 07, 2016

Woman buying a car. The employees were very friendly and easy to work with. I liked the fact that Stacey was not a pushy guy. He let me look, then test drive. Explaine More

by Miss Vicki
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Dykes
Jan 08, 2016 -

Toyota of Somerset responded

We definitely appreciate the kind feedback, Vicki, as providing a comfortable, yet informative, atmosphere for our guests is something that's very important to us. Stacey will really appreciate the kind words and we look forward to helping you again should you need it.

January 07, 2016

Great Experience Jason was great! He was very knowledgeable about the vehicle that we were looking at. The entire purchase process was quick and easy. Chris Mills was More

by Gretchan McCoy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mills, Jason Coston
Jan 08, 2016 -

Toyota of Somerset responded

Thanks, Gretchan! Jason really is great at helping our customers out and we're glad that you had such a great time with him and Chris as well. Congratulations on your new car, we know you'll enjoy it, and we'll keep an eye out for you in the future!

December 30, 2015

Love Toyota of Somerset We like Toyota of Somerset and always use them for new or used vehicles. Their service and employees are always on top of things no matter how big or More

by deades
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Othal Turpin, Isaac Hart
Dec 31, 2015 -

Toyota of Somerset responded

We're glad you continue to enjoy our team and appreciate your business. If you are ever looking for any further help, let us know and we'll be happy to go the extra distance. Thank you for your review!

November 05, 2015

positive Our experience with Toyota of Somerset was very positive. The entire team at Toyota was very professional and caring. We will recommend them to fami More

by newcar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Othel turpin , Jason Coston
Nov 06, 2015 -

Toyota of Somerset responded

We're glad that you had a great time with us! Our guests are very important to us, so we aim to make sure they are taken care of no matter the circumstances. Thank you for the great review and we look forward to helping you again!

November 03, 2015

Easy to buy, terrible with service I bought my wife a brand new 2015 Toyota Camry SE for her birthday. Everything was great, until after a few months we started smelling a mildew/musky More

by shannon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lloyd
Nov 20, 2015 -

shannon responded

So to give closure to this issue, here goes. Later that evening after writing that review, a friend of ours checked out the car and found that it was indeed wet under the carpet under the passenger seat. By placing a hand between the carpet which was split to go over the seat brackets our friend found it to be soaked. The carpet on top was not, only under the carpet was wet. My wife took the car back to Toyota that evening and after getting them to look at what she had found, admitted there was a problem. They got us a rental the next day, and fixed the car. The problem ended up being a plugged line from the ac evaporator tray. When the line was put in the car, the tray did not get punched all the way through like it should have and only a very small amount was going out the drain. The rest was splashing over and down in under our carpet in the car. They removed all the old carpeting and put in brand new carpet for us. I am happy they fixed it, it is just unfortunate everything had to happen the way it did prior to us finding the problem.

October 30, 2015

Easy, No - Hassle purchase. Mr Jeff hall was very friendly and honest. Buying a car from a long distance requires that kind of salesperson. The management team acted quickly an More

by HectorAlva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hall
Nov 02, 2015 -

Toyota of Somerset responded

You're very welcome, and thank you for the great feedback! Jeff is very excellent in making sure our customers are taken care of and we're glad you appreciated his friendliness and honesty. Congratulations on your new car and welcome to the Toyota of Somerset family!

October 28, 2015

Toyota of Somerset=Great Expeience! My daughter an I both purchased a new 2016 Camry SE within two weeks of each other. The incentives offered by Toyota and the dealership ended up offer More

by GraySE,2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lloyd ??, Lloyd Johnson
Oct 29, 2015 -

Toyota of Somerset responded

That's so great to hear! Dan's very excellent in providing our customers with the incentives and deals possible to make sure our customers enjoy their new cars. We're glad to hear that you had a great time with him and that you and your daughter are enjoying your new Camry. Congratulations and welcome to the Toyota of Somerset family!

October 24, 2015

201o toyota tacoma I was very impressed with the service and salesmanship.Dan Duncan was very courteous and helpful.I would definely go back if I needed another vechicle More

by Phyllis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 26, 2015 -

Toyota of Somerset responded

Thanks for the great response, Phyllis! Many of our customers enjoy Dan's helpfulness and professionalism during their shopping experiences and we're glad you had a chance to enjoy him as well. Congratulations on your new car and welcome to the Toyota of Somerset family!

October 20, 2015

Comfort and Honesty Through my vehicle shopping, Toyota of Somerset was the best. I didn't feel too pressured, everyone was nice - especially our salesman Stacy. Thank yo More

by SUVShopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stacy Dykes
Oct 22, 2015 -

Toyota of Somerset responded

You're very welcome! Our team really wants our customers to feel like they're being fully taken care of and we're glad that you enjoyed your experience with Stacy. Congratulations on your new car and thank you for the wonderful compliments.

October 05, 2015

great dealership to deal with Jason was very professional and prompt in his sales format with my wife and I.This was undoubtly the easiest sales process we have ever experienced bu More

by sj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Coston
Oct 06, 2015 -

Toyota of Somerset responded

We appreciate hearing the fantastic experiences you and your wife continue to have with us. When it comes to customer service, our team really strives to make sure our customers are fully taken care of. Your satisfaction and continued patronage are always appreciated and we're very glad to hear that Jason's expertise helped you. Congratulations on your fifth car and thank you for being a part of the Toyota of Somerset family!

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