Toyota of Somerset
Somerset, KY
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Quality Dealership My wife and I have purchased 7 vehicles from Toyota in Somerset. Our salesman has always been Issac Hart. And it will never change. He approachable My wife and I have purchased 7 vehicles from Toyota in Somerset. Our salesman has always been Issac Hart. And it will never change. He approachable, courteous, professional and friendly. He doesn't cut corners and a up front person and we respect that. He tries to give you the best deal possible. In short, he shoots straight and he doesn't pressure you. We have dealt with Issac for awhile so when we want a new vehicle, he knows exactly what we are looking for. As a second note, I enjoy dealing with Lloyd and Chris the financial guys. They do everything within their power to get you into the vehicle that you want. They two are straight shooters. I would wrong if I didn't mention the service section. Cody and Phillips are the greatest. They get your car in and out as soon as possible and with quality works. Things a lot guys. Phillip I know I gave you a fun hard time about rebuilding my daughters car but you made sure a dam good job was done and both my daughters love their Toyota Camry and Toyota Avalon. We thank you very much. I have one negative note but it' not against the dealership but with the Toyota company itself. We feel that when you have purchased as many toyotas from the company. There should be some type of incentive offered. Such as an oil change for the life of the car, zero percent interest with a credit score of over 650 which is only provided to people that have shown a history of making their monthly payments in time. I am sure this would be a drop in the bucket for Toyota Toyota I would.like to hear your comments on this issue since I have addressed my major concerns. More
Great experience I could not have asked for a more helpful, friendly dealership/ salesperson. A special thanks to the regional Manager I am so glad I made the drive I could not have asked for a more helpful, friendly dealership/ salesperson. A special thanks to the regional Manager I am so glad I made the drive to Toyota of Somerset ,Thanks !!!! More
Wonderful service. My wife and I bought a truck at Toyota of Somerset this week. This is the second vehicle we have purchased here and each time we have been treated wi My wife and I bought a truck at Toyota of Somerset this week. This is the second vehicle we have purchased here and each time we have been treated with such patience and respect that we are amazed and impressed. The salesman and used car sales manager both called us personally to see if there was anything else they could do to help us in the process. We bought both vehicles at what we consider a great value. The later purchase was truly an answer to prayer and exactly the vehicle we had searched for for two years. We very much appreciate the management and staff at Toyota of Somerset and will certainly be back to buy our next vehicle there as well. More
Purchase of Tahoe I have purchased several vehicles from Toyota of Somerset as my family has grown over the years. Jeff Hall has always been my salesman. Not only has h I have purchased several vehicles from Toyota of Somerset as my family has grown over the years. Jeff Hall has always been my salesman. Not only has he conducted our purchases in a professional way, but has expressed compassion in our needs. He has always gone above and beyond what is expected of a salesman. When we decided to purchase a Chevrolet instead of a Toyota my main concern was who will take care of us once we drive off the lot. That question alone was going to make the decision as to purchase the Chevrolet or another Toyota. I feel confident I will receive the same service as I always have. Great group employees and family! More
Camry Stacy was very helpful and made my first car buying experience easy! I would reccomemd them to anyone looking for a new or used vehicle. Stacy was very helpful and made my first car buying experience easy! I would reccomemd them to anyone looking for a new or used vehicle. More
Not satisified My wife just bought a vehicle from Somerset Toyota a couple weeks ago. As far as the sale went, they seemingly did a good job getting her the vehicle. My wife just bought a vehicle from Somerset Toyota a couple weeks ago. As far as the sale went, they seemingly did a good job getting her the vehicle. And for that I would have given the dealer more stars. But I didnt for the simple fact I had to replace the whole front brakes one day after receiving the vehicle. Upon running the Carfax today, the vehicle was a one owner who religiously had the vehicle serviced by Somerset Toyota over the past few years. They took great care of it. Shortly before the previous owner sold the vehicle to Somerset Toyota late last year, the dealer serviced the brakes. It shows they replaced the front and rear brake pads. But not the rotors. Well I drove the vehicle one time to find out the brakes were not right. Upon inspection I quickly noticed the rotors were eaten up. But had brand new pads installed over top. In other words, Somerset didn't bother to replace rotors that clearly showed major signs of wear and tear on both sides of the front. There was major shuddering during stops. it costed me $171 to replace the rotors and pads myself. And I noticed a tear in a caliper boot that had to be due to careless mechanical work. I fixed the brakes. Now it drives perfect. But I give two thumbs down to Somerset Toyota mechanics for not doing their job properly. They should have known about this issue beforehand. A 16K vehicle should not need brakes one day after its sold. So I have doubts that I will ever purchase another vehicle from them considering what just happened. I am just thankful that this vehicle has been reliable enough to keep mechanics hands away from it except for changing sparks plugs and oil. UPDATE: Because of leaving this review, I had been contacted by "Lloyd" from the dealership. He apologized and offered to do whatever he could to make things right. He promised to call me back with a solution. That was over a week ago. I have never heard back from the guy. So I reckon Somerset Toyota can't walk a full mile for their customers. I took off a star for that reason. Furthermore. We apparently had a SiriusXM trial that began when we purchased the vehicle. No one at the dealership mentioned this to us. Therefore, when we got slammed by SiriusXM emails, we thought it was spam and complained about it. Low and behold, a letter comes in the mail finally, stating we had a free trial. By that time, our complaint was escalated and got our trial ended prematurely. THANK YOU SOMERSET TOYOTA. Another blunder on your part for not letting us know beforehand! More
Great Experience I'd highly recommend This dealership. I Had a good experience Here. There were a few hickups and The dealer Stacy dykes was very patient. Thank you For helping my family get a Good family I Had a good experience Here. There were a few hickups and The dealer Stacy dykes was very patient. Thank you For helping my family get a Good family vehicle. More
Satsified customer Great customer support, answered all my question in regards to the vehicle from bumper to bumper, including warrantee, and was able to get the car wii Great customer support, answered all my question in regards to the vehicle from bumper to bumper, including warrantee, and was able to get the car wiithin my price range and a acceptable monthly payment More
Excellent Service - Highly Recommend! This is my 2nd vehicle purchased with Jason at Toyota. Jason provides top notch service each and every time. While others companies attempted to shove This is my 2nd vehicle purchased with Jason at Toyota. Jason provides top notch service each and every time. While others companies attempted to shove something down my throat, Jason took time to ensure I got exactly what I wanted. Never once did he try to push anything on me that I didn't want. I won't deal with anyone else. A trustworthy car salesman...who knew? Lol. Thank you Jason! More
Excellent Customer Service Jason was the first to greet us at the dealership. He gathered all the information we ask for timely, always courteous and professional. He stayed lat Jason was the first to greet us at the dealership. He gathered all the information we ask for timely, always courteous and professional. He stayed late to negotiate our trade and walked us to our new 4 Runner to help sync our phone and explain all the features. We would highly recommend Jason and the team at Toyota of Somerset! Thank you Jason! More