Toyota of Somerset

My car purchase My sales Representative was Christian Long, and he went above and beyond to make sure I was happy with the purchase of my car,very polite and so helpf My sales Representative was Christian Long, and he went above and beyond to make sure I was happy with the purchase of my car,very polite and so helpful! More

2017 Highlander Lease My wife went to the dealership in the afternoon to look at the Highlanders. During the visit she worked with Jeff who was very nice, very helpful. We My wife went to the dealership in the afternoon to look at the Highlanders. During the visit she worked with Jeff who was very nice, very helpful. We returned once I got off work to look at what my wife had found. Jeff was busy so he deferred us to Christian. Christian was also very hopeful, continuing the trend of good sales people we have encountered at this dealership. When we originally arrived Christian got the keys to two different vehicles for us. We wanted to drive the SE, and the limited trim packages. We drove the limited first. Once we arrived back at the dealership from the testdrive, that is when things took a turn. That was also our first encounter with Isaac. We pulled back into the lot directly behind another couple who were also looking at the SE and a couple of other models, but we could tell that their intentions were primarily geared toward the SE. At this time, this particular dealership only had one SE in stock. Isaac began helping the other couple. At the request he began to search for the keys for the SAT, and Christian told him at that point that he had already gotten the keys out and put them in the vehicle because we were looking at it. Isaac took his customers over to the vehicle and began showing it to them. At the same time I walked over to it and began looking at it also, Mainly waiting for them to get done so that I could take it for the test drive. During this time Isaac told the other couple that they could read it, which was fine, we didn't care to wait for them to get back. He instructed them to park it's up near the door when they were done. That was the first set of alarm bells. Have a feeling were this was going, we were waiting for them by the door when they got back. At our urging, Christian tried to get the keys from Isaac so we could take our test drive. Isaac refused. As in, "I already have the keys. "And then he turned and walked inside. At our request, Christian brought us the sales manager, Lloyd. He said he would talk to Isaac. He came back and said the other couple were interested in it and we would not be able to test drive it. We assured him that we would either test drive it, or leave, that we understood we may not be able to take it home that day if the other couple purchased the one in stock and we had to wait for another one to come in, but we had just as much right to take our test drive as the other couple since they were still talking numbers at that point and no documents had been signed. Unsurprisingly, he came back with the keys. The rest of the trip was largely uneventful, but I feel it is worth noting that Isaac avoid all contact, verbal, eye, or otherwise, the rest of the five hours we spent at that dealership that night. There was never an apology for being so rude, and rude he was. We informed Lloyd, who was trying to maintain control of the situation, that regardless of his customers Isaac's attitude and demeanor reflected on the entire dealership, and reached way past this particular sale. Summary: If you want a kind easygoing sales professional, Christian and Jeff are highly recommended. If you want to deal with a complete a$$hat, Isaac is your guy. As for the dealership on the whole... it's got its pros and cons. I may not avoid it in the future, but I won't be going out of my way to go back. My time is too valuable to deal with unreasonable people and this situation turned what would have been a theee hour trip into a five hour trip with a side of high blood pressure. I'll mark that I would recommend the dealership but it will be with a word of caution. More

Excellence everyone at Toyota of somerset was helpful. From phone calls to talking in person they all took care of us. Jason was the first person we talked to ab everyone at Toyota of somerset was helpful. From phone calls to talking in person they all took care of us. Jason was the first person we talked to about our new RAV4. He was helpful to show us any detail and answer every question we had about it. We will definitely be going back again when it's time for a truck More

Great deals and great service! As usual, it was a pleasure doing business with you all, and we are enjoying our new Sienna van very much. We consider Toyota vehicles to be top of t As usual, it was a pleasure doing business with you all, and we are enjoying our new Sienna van very much. We consider Toyota vehicles to be top of the line in transportation and Toyota of Somerset to be a first-class dealership! We are grateful for Jeff Hall, Othel Turpin, Lloyd Johnson, and Chris Gambill, all of whom are always at-the-ready to make our buying experience a satisfying one! We have traded with this group for many years, and have always been exceptionally pleased with the service we have consistently received! More

Great Experience This was a great experience. Stacy was very helpful and patient answering all of my questions. We drove from Louisville just to buy from this dealer This was a great experience. Stacy was very helpful and patient answering all of my questions. We drove from Louisville just to buy from this dealership because of the great price and the customer service was just as great. More

Great down to earth guy The dealership was clean and Accommodating. Jason our sales Assocate was Very friendly, down to earth kinda guy. He took the time to answer all of ou The dealership was clean and Accommodating. Jason our sales Assocate was Very friendly, down to earth kinda guy. He took the time to answer all of our questions. More

"Great Experience" Thanks to Stacy Dykes for a great car buying experience! He was great to work with.....very knowledgeable and patient throughout the process. Would Thanks to Stacy Dykes for a great car buying experience! He was great to work with.....very knowledgeable and patient throughout the process. Would highly recommend! More

New 2017 Camry: This is my best new car buying experience. Jason treated me with respect and was very friendly. Jason was very patient showing me all the options on t This is my best new car buying experience. Jason treated me with respect and was very friendly. Jason was very patient showing me all the options on the car. I did not feel rushed or anxious throughout the buying experience. Like I said Jason if I could give you and your dealship a 10 star rating I would. Thanks again, Fred More

Like Family My wife and i worked with Mr Jeff Hall and Lloyd Johnson. This dealership is first class. I am in the private Jet Business and these individuals rank My wife and i worked with Mr Jeff Hall and Lloyd Johnson. This dealership is first class. I am in the private Jet Business and these individuals rank very high in my book on customer service. EX when we test drove a new car we accidentally left our windows cracked and our salesman Mr Jeff Hall took it upon himself to try and cover it with plastic so the interior would not be wet. To me that is first class customer service. this place is like family. i will drive down from Cincinnati (2.5hrs) again to purchase another toyota from this dealership. More

Awesome car buying experience This was an awesome car buying experience!!! Issac Hart could not have been more patient and answered all our questions. Would definitely recommend th This was an awesome car buying experience!!! Issac Hart could not have been more patient and answered all our questions. Would definitely recommend them to anyone More