Toyota of Slidell

tl;dr I had an extremely negative experience working with sales at Toyota of Slidell. I would not recommend this dealership to anyone due to the lack of transparency and dishonesty throughout the proces with sales at Toyota of Slidell. I would not recommend this dealership to anyone due to the lack of transparency and dishonesty throughout the process. Full Story I reached out inquiring about a 2022 Rav-4 Hybrid. I spoke with a salesperson via text, explaining I had a baby at home and could not come in. She said that she could discuss vehicle information and pricing via text. I asked if they had an LE. I was told no, they had two SEs and an XLE that would be available in three weeks. I asked for the final price for the XLE and then the “out the door” price with all taxes and fees included. I was told the fees would total $3,759.15. I countered the "out the door" price with a lower price and was told that my price range would be better suited for an LE. Having originally asked for an LE, I asked if they had one. I was told they could order a blue one that would be ready in 3 weeks (the same timeline for the XLE – yet that was never mentioned to me when I was specifically inquiring about an LE!). This is where I should have walked away, as it was clear here that this dealership was not interested in being transparent. By this time, it was Friday evening and I decided to take a break for a few days. On Monday, I texted back asking for the final price for the LE. First, they told me they did not have one available. I sent them the screenshot saying they could get me one in three weeks from our conversation on Friday and then they told me they did have one available after all, but in white. I did not care at all about color, which I told them several times. I asked the price and “out the door” price for the LE. I was told the taxes and fees would total $3,790. This $30 more than the fees for the XLE. The LE was about $3,000 cheaper and the fees should have been less, not more, as taxes would been less. When I asked why the fees were $30 more, the salesperson vehemently claimed that I was incorrect (I was not – I recalculated many, many times). The manager then started calling my phone and both insisted I needed to come in. Clearly, they did not want to keep putting these things in writing where I could easily double-check their math and keep a record of their own quotes. Eventually, the salesperson told me that this price included “state fees/documentation” that was never mentioned in the “out of door” price for the XLE. I offered to pay for the asking price of the car, the relevant taxes, plus only the fees I was originally told about and was told no. The difference was only $378.25. They stated they could not lower the price because they were unable to “negotiate with the state of Louisiana.” I pointed out that the $425 doc fee was not to the state of Louisiana and they said it was their “notary service changes” and “non-negotiable.” Clearly, they were willing to lose my business rather than admit they had randomly increased the fees when I inquired about the LE. It is really sad to think I would have a car and they would have had a sale if they would have just budged on this $30 in the beginning when I first pointed out the discrepancy in charges. However, by continually doubling down on the discrepancy and pulling out more hidden fees, they lost my business forever. At this point, I was fed up and walked away from the deal. It was never about the price difference; it was about the dishonest business practices that lacked transparency. If they were willing to be so manipulative this early in the process, I had no faith that they would not try to insert more hidden fees as I progressed through the process. I refuse to invest my time and money into a shady business. If you want to work with an honest, upfront dealership, this is NOT the place to go. I would be happy to pay another dealership MORE money for the same car if I was treated with respect and honesty. More

I purchased a 2021 Rave 4 love it but I needed help with to operate the fun stuff like like all the buttons on the steering wheel.how to use the cameras..Brett Stewart was and is a life saver..!When I have to operate the fun stuff like like all the buttons on the steering wheel.how to use the cameras..Brett Stewart was and is a life saver..!When I have a question he is ready to show me what to do and he always shows me new things about my car .. when I need help he is ready and willing to help...He is soooo knowledgeable about the Toyota.. More

Just purchased my second vehicle from this dealership with the help of Adam in sales. He is always helpful and seems to find what I’m looking for at a fair price, salesman who go out of there way to help with the help of Adam in sales. He is always helpful and seems to find what I’m looking for at a fair price, salesman who go out of there way to help will keep me returning again. Everything always goes smooth with every purchase. More

I recently purchased a new Toyota 4-Runner. My salesperson was Lisa Ancar and she was wonderful. Very helpful but not pushy, which is one of the reasons I purchased from this dealership. All of th salesperson was Lisa Ancar and she was wonderful. Very helpful but not pushy, which is one of the reasons I purchased from this dealership. All of the staff was great, including the financing dept. I would recommend this dealership to anyone! More

I just got my 4runner from Toyota of Slidell. Joey was very helpful! He went the extra mile with explaining things to me. He was being pulled in several directions and still didn't miss anything when it c very helpful! He went the extra mile with explaining things to me. He was being pulled in several directions and still didn't miss anything when it came to the deal. Extremely satisfied in my choice of where I decided to purchase my vehicle. More

Awesome Adam! 11-27-2019 I think the people there are very professional and experienced and I especially like Adam Meyer, our Sales person! Adam went above and 11-27-2019 I think the people there are very professional and experienced and I especially like Adam Meyer, our Sales person! Adam went above and beyond to find the exact RAV4 we wanted! He was patient, professional, knowledgeable, witty, and a determined young man to accommodate us! He followed up with us every step of the way, as he came through with our beautiful new 2020 RAV4!!! I cannot remember every ones name who helped in the search, but I truly appreciate your team work!!! I will be back many times, as Toyota of Slidell offers free car washes for life of your purchased vehicle! All in all, a great experience and we will be back! I highly recommend Adam Meyer! Toyota of Slidell offers stellar customer service. I was completely blown away with their customer care policy. Every one is genuinely nice, courteous,... More

Outstanding new car sales experience I recently purchased a 2019 Toyota RAV 4 from Toyota of Slidell. The first day I walked into the dealership I was fortunate to meet an outstanding sal I recently purchased a 2019 Toyota RAV 4 from Toyota of Slidell. The first day I walked into the dealership I was fortunate to meet an outstanding sales representative, Jeremy Parker. I told him I was interested in the Toyota RAV 4 and two other SUV's from two other manufacturers. Jeremy showed me the specs for the different RAV 4 models and let me test drive the ones I wanted. He was extremely knowledgeable, professional, and friendly. Not once did he pressure me to make a decision. He wished me well when I left to check out the other dealers I was interested in. I returned several days later and Jeremy was just as friendly and helpful. Again I test drove the RAV 4 I was interested in. We discussed and negotiated with no pressure from Jeremy or the Sales Manager, Ryan. We agreed on a deal and David from the finance department helped complete the financial arrangements. The entire process was outstanding from beginning to end. I was treated with respect at all stages of the process. Bottom line: Don't buy a new vehicle from any dealer in the Slidell area without first giving Jeremy Parker an opportunity to put you behind the wheel of a new Toyota vehicle. More

Great Sales Team Mandy Meyers was great to work with, although she had another client when we arrived. she placed us with Troy Green, another salesman who was patient Mandy Meyers was great to work with, although she had another client when we arrived. she placed us with Troy Green, another salesman who was patient and courteous throughout our purchase. They both made us feel comfortable and made our car buying experience phenomenal. They are a great team! Whenever you are shopping for a new or used vehicle they are the go to sales associates... More

New TrucK Purchase This is the 4th vehicle I purchased from Toyota of Slidell. I normally always deal with Gary Thonn, who is always great! This time was no exception, h This is the 4th vehicle I purchased from Toyota of Slidell. I normally always deal with Gary Thonn, who is always great! This time was no exception, however, when I went in to complete the paperwork, he had to be gone, and so they sent me to Mandy, and let me tell you, phenomenal person, sales woman, and overall great experience! If you want or need a new vehicle, go see Gary or Mandy, and you will be super glad that you did! Charlie Laurie More

Oil change The service was fast. The coupon I found specified $39.88 for regular oil so I thought it would be $10 more for the synthetic since that’s what they The service was fast. The coupon I found specified $39.88 for regular oil so I thought it would be $10 more for the synthetic since that’s what they said on the coupon, but the man who gave me the report on the service wouldn’t honor that. He said it was $39.88 for an oil change with a free tire rotation and that was the regular price for a regular oil change and that the regular price for synthetic was $65. So I found a coupon for $10 off so he honored that. The car wash wasn’t done because it was being changed and they didn’t put a reminder sticker on my windshield for the next oil change. I hope they reset the service light. More