Toyota of Scranton - Service Center

Toyota of Scranton responded

Dear MYADELFIO4, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you are pleased with Toyota of Scranton and that Doug Stahl provided you with such a professional and knowledgeable service. It's fantastic to know that he understood your needs and budget, working diligently to secure the best deal for you. We appreciate your loyalty to our dealership, having purchased 4 cars in the last two years, and it warms our hearts to hear that you love your new Hybrid Rav4. Also, thank you for choosing us for your vehicle service – we're delighted to consistently provide you with a great experience. If there's anything else we can do for you, please don't hesitate to reach out. Safe travels, and we look forward to serving you and your family again in the future! Best regards, Toyota of Scranton

Toyota of Scranton responded

CHRISWIL1029, We appreciate your positive feedback regarding our maintenance and repair services. At Toyota of Scranton, we strive to provide efficient and reliable service to keep your vehicle in top condition. It's great to know that we've met your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

ROSIEPOSIE708, Hi there! It's great to hear that you had a positive experience at Toyota of Scranton and that you found Corey to be great. We truly appreciate your feedback and are thrilled that your experience was enjoyable. If you have any specific highlights or suggestions that you'd like to share, feel free to let us know. We're always striving to provide excellent service, and your input is valuable to us. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Subject: Response to James Brown's Review (MISKELL922) Dear James Brown, Thank you for taking the time to share your feedback with us. We appreciate your honesty and would like to address your concerns. We apologize if your experience at Toyota of Scranton during the negotiating process was challenging. Our team strives to create a positive and transparent environment for our customers, and it's disheartening to learn that we may have fallen short of your expectations. If there are specific details or aspects of your visit that you believe could be improved, we would greatly appreciate any additional insights you can provide. Your feedback is crucial in helping us enhance our services and ensure a smoother experience for our customers in the future. Please feel free to reach out to our customer service team directly at 570.702.8776 so we can gather more information and address any concerns you may have. Once again, we appreciate your feedback, and we hope to have the opportunity to serve you better in the future. Sincerely, Customer Service Team Toyota of Scranton

Toyota of Scranton responded

RCETIN122, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you love your new car and that you had a great overall experience at Toyota of Scranton. It's fantastic to know that you are considering us for your future car needs. We truly appreciate your trust and look forward to assisting you when you're ready for your next vehicle. If you have any questions or if there's anything else we can do for you, please feel free to reach out. We're here to ensure your continued satisfaction. Thank you again for choosing Toyota of Scranton. We value your business and can't wait to serve you again in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

JBARILLO96, Thank you for taking the time to share your experience with us at Toyota of Scranton! We're thrilled to hear that our team provided you with exceptional customer service. Our goal is to make every visit enjoyable and stress-free. We appreciate your business and look forward to serving you again in the future. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Kellelach, Thank you for taking the time to share your experience as a verified customer with Toyota of Scranton. We're delighted to hear that our team member ensured you received the best possible deal and, more importantly, provided you with a sense of trust. Building a relationship based on trust is a cornerstone of our commitment to customer satisfaction, and we're thrilled that we could deliver on that promise for you. If you ever have additional questions or need further assistance, please feel free to reach out. We value your trust and appreciate the opportunity to serve you. Thank you for choosing Toyota of Scranton. We look forward to continuing to exceed your expectations in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

COUNTYCAREGIVERS20, Thank you for taking the time to share your feedback with us. We appreciate your business and the opportunity to serve you. Your satisfaction is our top priority, and we're pleased to hear that you found our team to be professional and accommodating during your recent visit to Toyota of Scranton. We apologize for any inconvenience caused by the extended process duration. Your patience is valued, and we assure you that we are continually working to improve our efficiency to provide a more streamlined experience for our customers. It's great to hear that you found our dealership clean and well-maintained. We take pride in creating a welcoming environment for our customers, and your positive comments reinforce our commitment to excellence. If there's anything specific you feel we can improve upon or if you have any additional feedback to share, please don't hesitate to reach out. Your insights are invaluable to us as we strive to enhance our services. Once again, thank you for choosing Toyota of Scranton. We look forward to serving you in the future and ensuring that your next experience with us exceeds your expectations. Best Regards, Service Team Toyota of Scranton

Toyota of Scranton responded

TYGATTO10, Thank you for taking the time to share your experience with us at Toyota of Scranton! We're thrilled to hear that David provided you with exceptional customer service. Our goal is to make every visit enjoyable and stress-free. We appreciate your business and look forward to serving you again in the future. Regards, Service Team Toyota of Scranton