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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,816 Reviews

2,816 Reviews of Toyota of Scranton - Service Center

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March 11, 2024

David was very pleasant and very helpful in determining what was services were needed for this visit. Work was completed in a timely manner. Couldn't be happier. More

by kbchuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Toyota of Scranton responded

Dear kbchuff, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that David provided you with excellent service and helped determine the necessary services for your visit. At Toyota of Scranton, we strive to ensure that our customers receive top-notch service in a timely manner, and we're delighted that we could meet your expectations. Your satisfaction is our priority, and we couldn't be happier to hear that you're pleased with your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We appreciate your business and look forward to serving you again. Best regards, Toyota of Scranton Service Team

March 11, 2024

You’re just a number. Try to manipulate you. Won’t go back again. At least pretend like you’re not fake. I’ve been to many different dealers to purchase vehicles. This was More

by CHADLEY9876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramone Jones
Mar 12, 2024 -

Toyota of Scranton responded

Dear CHADLEY9876, Thank you for sharing your feedback with us. We deeply apologize for any inconvenience or discomfort you experienced during your visit to Toyota of Scranton. We strive to provide a transparent and trustworthy experience for all our customers, and we regret to hear that we fell short of your expectations. We take your concerns seriously and would like to investigate further to ensure that such issues are addressed promptly. Please reach out to our management team at your earliest convenience so we can discuss your experience in more detail and work towards a resolution. Once again, we apologize for any frustration you encountered and appreciate your honesty in bringing these matters to our attention. We value your feedback as it helps us improve our services for future customers. Regards, Customer Experience Team Toyota of Scranton

March 11, 2024

Great knowledge of product. Very helpful in setting up apps and finance. No high pressure of sales. Recommend them to anyone.this More

by JERRYS122R
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Toyota of Scranton responded

Thank you for taking the time to share your experience with us, JERRYS122R! We're thrilled to hear that you found our team knowledgeable and helpful during your visit to Toyota of Scranton. Providing a pressure-free environment and assisting with app setup and finance are top priorities for us. We truly appreciate your recommendation and look forward to serving you again in the future. If you have any further questions or need assistance, don't hesitate to reach out. Safe travels! Warm regards, The Toyota of Scranton Team

March 08, 2024

All the people we met were extremely nice and knowledgeable. I can’t say enough for the time each spent with us, how they go out of their way to provide excellent service and our buying experienc More

by SPILEGGI18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Vieira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Toyota of Scranton responded

SPILEGGI18, Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us at Toyota of Scranton. Providing excellent service and ensuring our customers feel valued and supported throughout their buying experience is our top priority. It's fantastic to hear that all the team members you encountered were not only extremely nice but also knowledgeable. We're proud of our dedicated staff who go above and beyond to make sure every customer's needs are met and questions are answered. If you ever need anything else or have any questions, please don't hesitate to reach out. We truly appreciate your business and look forward to serving you again in the future! Best regards, Toyota of Scranton Team

March 08, 2024

Had no intention of buying a vehicle that day,wanted to wait till summer...We had stopped by to see what new came in,and there it was the vehicle with all we wanted and more....Both Joe Gatto and Doug Stah More

by CHICKIEBOG
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Dolan,and car rental gentleman only guy there both get 5 ⭐
Mar 11, 2024 -

Toyota of Scranton responded

Thank you so much for your wonderful review, CHICKIEBOG! We're thrilled that you had such a positive experience with us, even though you initially didn't plan on purchasing a vehicle that day. It's fantastic to hear that Joe Gatto and Doug Stahl were able to find the perfect vehicle for you with all the features you wanted and more, and that they worked out a deal that left you satisfied. We take pride in providing exceptional service to our customers, and we're delighted that you felt like part of the family during your visit. We'll be sure to pass along your kind words to Joe, Doug, and the rest of our team. Thank you for choosing Toyota of Scranton, and we look forward to assisting you again in the future! Best regards, Toyota of Scranton Team

March 08, 2024

This is the best dealership that I have ever experienced. The sales and service department are very friendly and experienced More

by walhd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Seijas , Janine Port
Mar 11, 2024 -

Toyota of Scranton responded

Dear walhd, Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with both our sales and service departments. Providing friendly and experienced service is something we take great pride in, and it's wonderful to know that we've succeeded in meeting your expectations. Your satisfaction is our top priority, and we're grateful for your kind words. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for choosing Toyota of Scranton. We look forward to serving you again soon! Best regards, Toyota of Scranton Team

March 08, 2024

Jason P. takes good care of us! He treated me to lunch and it was a pleasant experience. More

by JRVOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmagiano
Mar 11, 2024 -

Toyota of Scranton responded

Dear JRVOLL, Thank you for taking the time to share your experience with us! We're delighted to hear that Jason P. provided you with excellent service and went above and beyond to ensure your satisfaction. Treating you to lunch is just one example of the personalized care and attention we strive to offer to all of our customers. We'll be sure to pass along your kind words to Jason and the rest of our service team. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Toyota of Scranton. We appreciate your business and look forward to serving you in the future! Best regards, Toyota of Scranton Service Department

March 07, 2024

The sales team are amazing to work with, very professional and attentive. I am grateful for their hard work to get me into an awesome vehicle at a reasonable price. More

by PATRICKNASSER2
Recommend Dealer
Yes
Employees Worked With
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Vieira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerardo Patino-Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Toyota of Scranton responded

Dear PATRICKNASSER2, Thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that our sales team provided you with amazing service and made your car-buying experience a pleasant one. Ensuring our customers' satisfaction and finding them the perfect vehicle at a reasonable price is always our goal, and we're grateful for the opportunity to assist you in achieving that. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Best regards, Toyota of Scranton Team

March 07, 2024

Tremendous dealership! Highly recommend to anyone! Service Team is outstanding, honest, professional and goes above and beyond. More

by COSHEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Toyota of Scranton responded

Thank you so much for your fantastic review, COSHEAN! We're thrilled to hear that you had such a positive experience with our dealership and service team. Providing outstanding, honest, and professional service is what we strive for, and it's wonderful to know that we've met your expectations. Your recommendation means the world to us, and we truly appreciate your trust and support. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Toyota of Scranton Team

March 06, 2024

I called with very short notice and David fit me right in. As usual, my visit went smoothly and efficiently. Always a pleasure to come into the facility. More

by lmv1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Toyota of Scranton responded

Dear lmv1029, Thank you so much for your wonderful review! We're thrilled to hear that David was able to accommodate you with short notice and ensure that your visit went smoothly and efficiently. Providing exceptional service to our customers, even at short notice, is always our goal. We're delighted that you find coming into our facility to be a pleasure. Creating a welcoming and comfortable environment for our customers is important to us, and we're glad that we've succeeded in making your visits enjoyable. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! If you ever need anything else or have any questions, please don't hesitate to reach out. Best regards, Toyota of Scranton Team

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