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Toyota of Scranton - Service Center

Scranton, PA

4.7
2,857 Reviews
Call Service Center (570) 740-3457

2,857 Reviews of Toyota of Scranton - Service Center

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December 16, 2024

Very professional , quick, willing to work with you on what you are looking for in a truck More

by TINFOX42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Toyota of Scranton responded

TINFOX42, Thank you for taking the time to share your experience! We’re delighted to hear that you found our team professional, efficient, and willing to work with you to find the perfect truck. Your satisfaction is our top priority, and it’s great to know we were able to meet your expectations. If you have any questions or need further assistance in the future, don’t hesitate to reach out. We look forward to helping you again! Best regards, The Sales Team Toyota of Scranton

December 16, 2024

Service was great. Everyone was accommodating and patient. I do not have any complaints or suggestions. More

by KELLY_SARTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah
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Dec 16, 2024 -

Toyota of Scranton responded

KELLY_SARTI, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service team and that everyone was accommodating and patient. Providing excellent service is always our goal, and it’s wonderful to know we met your expectations. If there’s ever anything you need in the future, please don’t hesitate to reach out. We look forward to serving you again! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 16, 2024

“I brought my car to Toyota Scranton for servicing, and the experience was top-notch. The staff was professional, and they completed the work quickly without cutting corners. They even provided a detailed More

by Ho Thang
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Toyota of Scranton responded

Ho Thang, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a top-notch experience with our service team. Professionalism and attention to detail are very important to us, and it’s great to know we delivered on those values. We appreciate your trust and are glad you found the detailed explanation of the services helpful. We look forward to taking care of your car maintenance needs in the future. If there’s ever anything you need, please don’t hesitate to reach out! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 16, 2024

they dont know what they r doingn I will never fo back and I wont reccomend hem either More

by DEELICIOUS63
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Toyota of Scranton responded

DEELICIOUS63, Hi Diana, Thank you for sharing your feedback. I’m sorry to hear about your experience and that we fell short of your expectations. I spoke with you earlier today to better understand what happened, and I’m taking steps to address your concerns. I’m also arranging a meeting with our manager to ensure we resolve the situation and improve moving forward. Your satisfaction is very important to us, and we’d appreciate the opportunity to regain your trust. If you have any additional details or concerns you’d like to share, please don’t hesitate to reach out to me directly. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 16, 2024

This is a well operated and organized business that does everything well to please the consumer. More

by JBOTTJER13
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
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Dec 17, 2024 -

Toyota of Scranton responded

JBOTTJER13, Thank you for your kind words! We’re thrilled to hear that you find our business well-operated and organized. Our goal is always to provide an exceptional experience for our customers, and we’re glad we delivered. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

December 16, 2024

Quick efficient friendly Every call has been met with these qualities I feel safe and well taken care of More

by KAYSUSANW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2024 -

Toyota of Scranton responded

KAYSUSANW, Thank you for your kind feedback! We’re so glad to hear that every interaction has been quick, efficient, and friendly. Knowing you feel safe and well taken care of is exactly what we strive for. We’re always here for you and appreciate your trust in us! Warm regards, The Service Team Toyota of Scranton

December 13, 2024

Toyota of Scranton gave me a fair deal on my trade-in and on my purchase. More

by suscon535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianna Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gallo, Mary Jo Preno
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Dec 13, 2024 -

Toyota of Scranton responded

suscon535, Thank you for your feedback! We’re glad to hear you felt you received a fair deal on both your trade-in and purchase. Providing a transparent and positive experience is always our goal. We appreciate your trust in Toyota of Scranton and look forward to serving you again in the future! Warm regards, The Team at Toyota of Scranton

December 12, 2024

I continue to come back to toyota because the service from jon higgins is fantastic More

by SREUTHER80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Toyota of Scranton responded

SREUTHER80, Thank you so much for your kind words! We’re thrilled to hear that Jon Higgins consistently provides you with fantastic service. We’re lucky to have him on our team, and your continued trust in Toyota of Scranton means the world to us. If there’s ever anything else we can do to make your visits even better, please don’t hesitate to let us know. We look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

December 11, 2024

Service at Toyota of Scranton is always great. Friendly staff and the work is always great More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Toyota of Scranton responded

LNSEC, Thank you for the wonderful feedback! We're thrilled to hear that you consistently have a great experience with our friendly staff and quality service. We look forward to continuing to exceed your expectations in the future! Warm regards, The Service Team Toyota of Scranton

December 11, 2024

They are professional. They are polite. They are helpful. They are quick with service. They have good mechanics and enough mechanics. Their whole service department is More

by JEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Weinberger
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Dec 11, 2024 -

Toyota of Scranton responded

JEFF, Thank you for sharing such kind words about our service department! We're delighted to hear that our team’s professionalism, politeness, and efficiency made your experience a positive one. It's great to know you appreciate our skilled mechanics and the effort we put into providing quick and helpful service. Your support means a lot to us, and we look forward to continuing to serve you! Thank you, The Service Team Toyota of Scranton

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