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2,890 Reviews of Toyota of Scranton - Service Center
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August 03, 2012
First it took two appointments to find out what was wrong with the car, then they never told me the parts had arrived, then they tell me a part that was installed in a recall earlier this year is defective a with the car, then they never told me the parts had arrived, then they tell me a part that was installed in a recall earlier this year is defective as well and I have to come back. I feel like I've spent my summer trying to get this car fixed. You would think they would have a part that was recalled on hand. More
by maryb64
Employees Worked With
Russ
July 24, 2012
We have been customers since the 1970"s. It was Richard's Toyota at that time. We are very happy with the new ownership as well, Scranton Toyota. Any problem or concern is always solved eithe Richard's Toyota at that time. We are very happy with the new ownership as well, Scranton Toyota. Any problem or concern is always solved either by a phone call or by stopping by the dealership. More
by bjaczynski
Employees Worked With
Mary Jo Preno, Bonnie Weber, Brenda Willis
July 24, 2012
One visit on 14 July 2012 for the 15K service, then back on the 21st (by my choice) to get 4 new tires. The 15K service went exactly (smoothly) as expected - Russ gave me some tire options on the 14th, and on the 21st (by my choice) to get 4 new tires. The 15K service went exactly (smoothly) as expected - Russ gave me some tire options on the 14th, and his knowledge and recommendation matched my online research perfectly. The tire mounting was done extremely quickly, and the price deal with 4-wheel alignment and nitrogen fill/road hazard plan was very competitive. Yet another "no worries" service experience, with continued confidence in this staff and facility. More
by tcmat
Employees Worked With
Russell Cobb
July 23, 2012
I recommend TOS for your service needs. I travel from West Nanticoke to get this kind of service. In fact, I purchased my Tacoma from them. They make you feel like part of the family. I'll be bri West Nanticoke to get this kind of service. In fact, I purchased my Tacoma from them. They make you feel like part of the family. I'll be bringing my other Toyota up next month for service. More
by 14 Toyotas
Employees Worked With
Unknown
July 13, 2012
I brought my new car at Toyota/Scion of Scranton early in 2012 and, in June, I brought it in for its first service. I live in another state but have relatives in the Scranton area. I found Toyota of Scranto 2012 and, in June, I brought it in for its first service. I live in another state but have relatives in the Scranton area. I found Toyota of Scranton to have the best service facility I have ever visited. The service was excellent and I appeciated the amenties offered in the waiting area. Keep up the good work. Mike M. More
by mmich
Employees Worked With
Service Department
July 11, 2012
I ordered a part on-line and made my appointment for my 5,000 service visit. Both were done at the same time. No wait as I pulled my Van into the garage and spoke with an associate. She gave me complete de 5,000 service visit. Both were done at the same time. No wait as I pulled my Van into the garage and spoke with an associate. She gave me complete details on my visit. The wait was very reasonable and paying and picking up my vehicle was very nice. More
by Casper87
Employees Worked With
Bonnie Weber
July 11, 2012
had a flat tire. went to service area. have tire replacement contract. met with service person he got right on it and had the tire replaced with a new one,time involved was minimal. great service. w replacement contract. met with service person he got right on it and had the tire replaced with a new one,time involved was minimal. great service. well satisfied More
by spencer291
July 05, 2012
I HAD A PROBLEM WITH MY WHEELS. THE PAINT STARTED TO PEEL AGAIN OFF THE WHEELS. GUS TOOK CARE OF MY PROBLEM BY OFFERING ME A SATISFYING COMPROMISE. AGAIN OFF THE WHEELS. GUS TOOK CARE OF MY PROBLEM BY OFFERING ME A SATISFYING COMPROMISE. More
by manntiger
Employees Worked With
GUS SERVICE MANAGER
June 13, 2012
Just had my prius serviced twice in less than a month.Both times the staff had me in and out in record time with things done right.I have more than one vechicle and taken it to other service center month.Both times the staff had me in and out in record time with things done right.I have more than one vechicle and taken it to other service centers and am lucky if it was fixed in two visits . Good job Toyota Scion of Scranton More
by jazson2
Employees Worked With
Lisa Krah
June 12, 2012
My 2008 4 Runner came in for a check engine light on and they found the problem to be a defective gas cap. Being in warranty, there was no charge. I found the Toyota Dealership waiting area very comfortable they found the problem to be a defective gas cap. Being in warranty, there was no charge. I found the Toyota Dealership waiting area very comfortable and the service representative was very friendly and answered all my questions. AAA+ Rating!!! More
by Jerrycet
Employees Worked With
Jeff Mericle, Bonnie Weber
