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Toyota of Scranton - Service Center

Scranton, PA

4.7
2,862 Reviews
Call Service Center (570) 740-3457

2,862 Reviews of Toyota of Scranton - Service Center

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May 30, 2024

Excellent service. Very professional approach to my problem and the mechanics replaced my camera in a timely manner. More

by dennis.durney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

Thank you for your kind words, Dennis! We're pleased to hear that you received excellent service and that our team addressed your problem professionally. It's great to know the mechanics replaced your camera promptly. We appreciate your feedback and look forward to serving you again in the future! Warm regards, Service Team Toyota of Scranton

May 30, 2024

I have completed this, already on 5. 16.24. Stephanie Jones service advisor name, She was friendly, accomodating, receptive to my concerns. I would request her again, Thanks... More

by OLSTER.LARRY0815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

OLSTER.LARRY0815, Thank you for your positive feedback! We're delighted to hear that Stephanie Jones provided you with friendly and accommodating service while being receptive to your concerns. We'll be sure to pass along your kind words to her. We look forward to serving you again, and we'll be happy to arrange for Stephanie to assist you in the future. Thanks again! Take care, Service Team Toyota of Scranton

May 29, 2024

Honest and knowledgeable. Treated with respect. A great experience. Wonderful lounge area. John explained so i could understand... More

by TOLSZE7480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Toyota of Scranton responded

ChatGPT Dear TOLSZE7480, Thank you for your kind review! We’re delighted to hear that you had a great experience with us and that you found our team honest and knowledgeable. Treating our customers with respect is a top priority, and we’re pleased that John was able to explain everything clearly for you. We’re also glad you enjoyed our lounge area. If there’s anything else we can assist you with, please feel free to reach out. Best regards, Service Team Toyota of Scranton

May 28, 2024

Everyone is so professional and courteous. The waiting area and snack bar are great although the wait is never very long! More

by BSMITH68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Toyota of Scranton responded

ChatGPT Dear BSMITH68, Thank you for your kind review and for being a verified customer! We're delighted to hear that you found our team professional and courteous. It's also great to know you enjoyed our waiting area and snack bar. We strive to make every visit comfortable and efficient, so we're glad your wait times have been short. Your positive feedback is much appreciated, and we look forward to continuing to provide you with excellent service. Best regards, Service Team Toyota of Scranton

May 28, 2024

This dealership is friendly, professional, timely clean and they give you snacks. They also will transport you to the local shopping centers if you don't want to sit and wait. Definitely recommend! More

by REBECCAWALKER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Toyota of Scranton responded

REBECCAWALKER7, Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at our dealership. Our team takes great pride in providing friendly, professional, and timely service in a clean environment. We're also glad you enjoyed the snacks and found our shuttle service to local shopping centers convenient. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

May 25, 2024

Working with John at the service department has been a great experience. They listen to my concerns and work on my vehicle in a timely manner. More

by JILLMCGRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Toyota of Scranton responded

JILLMCGRADY, Thank you for sharing your positive experience with our service department! We're delighted to hear that John and the team were attentive to your concerns and provided timely service for your vehicle. Your feedback is greatly appreciated, and we look forward to assisting you again at Toyota of Scranton! Warm regards, Service Team Toyota of Scranton

May 25, 2024

Was a pleasant experience. David was very helpful with getting my service setup for the day. More

by EPS1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Toyota of Scranton responded

Thank you, EPS1955, for your review and for being a verified customer! We're pleased to hear that you had a pleasant experience and that David was helpful in setting up your service for the day. We appreciate your feedback and look forward to serving you again at Toyota of Scranton! Warm regards, Service Team Toyota of Scranton

May 25, 2024

Was a great experience. John at the service department was pleasant and knowledgeable. Will return! More

by RENEES06
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Toyota of Scranton responded

RENEES06, Thank you, RENEES06, for your review and for being a verified customer! We're delighted to hear that you had a great experience and that John in the service department was both pleasant and knowledgeable. We look forward to welcoming you back to Toyota of Scranton! Warm regards, Service Team Toyota of Scranton

May 23, 2024

I arrived for an appointment at 3pm after rearranging my work schedule to be able to get there on time. I went into work 2 hours early in order to be able to make my 3pm appointment and had to arrange for o More

by CASTILLO.GINAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kacie Kuchinskas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Toyota of Scranton responded

CASTILLO.GINAM, We sincerely apologize for the inconvenience you experienced during your recent visit. We understand how valuable your time is, and we are very sorry for the frustration and disruption caused by the delay. Your feedback highlights an area where we clearly need to improve, and we are taking it very seriously. We are currently reviewing our appointment scheduling and workflow processes to ensure that such an issue does not happen again. We would like to make this right. Please contact our guest experience team at 570.702.8776, so we can address your concerns directly and find a suitable resolution. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention. Sincerely, The Guest Experience Team Toyota of Scranton

May 22, 2024

I have been a customer of Scranton Toyota for over 20 years. Always room for improvement. That is why four stars and not five. Most changes over the years I like More

by VBEVILAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Toyota of Scranton responded

Thank you for taking the time to share your feedback and for being a loyal customer of Toyota of Scranton for over 20 years. We greatly appreciate your continued trust and support. We are glad to hear that you are pleased with most of the changes we've made over the years. Your feedback is invaluable to us, and we are always striving to improve our services and provide the best experience possible for our customers. If there are specific areas where you believe we can make improvements, please do not hesitate to let us know. We are committed to making your experience with us even better. Thank you once again for your review and for being a valued member of the Toyota of Scranton family. We look forward to serving you for many more years to come. Best regards, The Toyota of Scranton Team

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