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2,946 Reviews of Toyota of Scranton - Service Center
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July 24, 2017
Very pleased with alyssa! Alyssa was so helpful and professional she was very thorough with everything I was very impressed and pleased with her ..great service employee! Made Alyssa was so helpful and professional she was very thorough with everything I was very impressed and pleased with her ..great service employee! Made my visit so easy More
by Chapin
Employees Worked With
Alyssa Esteras
February 18, 2017
Become so typically corporate. At one time when this dealership was Richard Toyota. They were good. You could rely and trust them That has changed drastically. Had issues with 2 rec At one time when this dealership was Richard Toyota. They were good. You could rely and trust them That has changed drastically. Had issues with 2 recalls. Wish I never replied to the recall notices. First a part was needed for the read end that caused a loud growling noise while coasting and or braking. They confirmed the part was bad and ordered a replacement. After numerous attempts to confirm the part had arrive, 8 months later I discovered they had the part only after I brought my rav4 in for another recall. A joke. Second problem was created by a past recall and they claimed if I did $3000 worth of repairs completely out of my pocket they could return the vehicle to its post recall status.Thus meaning the problem would only happen again. I spoke to many "managers" at Toyota of Scranton but never received any customer service. Decided to trade my rav4 in for a Chevy from a real local dealership. Avoid Toyota of Scranton at all costs! More
by tmtez1962
Employees Worked With
Brenda Willis
February 17, 2017
Excellent! I went through the process of leasing a car (for the first time) in July, I could not be happier with my choice! Every experience from beginning to en I went through the process of leasing a car (for the first time) in July, I could not be happier with my choice! Every experience from beginning to end has been wonderful! They make servicing and caring for my car so easy! More
by jkcar91
Employees Worked With
Sean Fisher, Mark Desmarais
February 09, 2017
Superb I ignored several safety issue recalls with the thought that "if something was going to break, it would have broken already". I was wrong...my driver' I ignored several safety issue recalls with the thought that "if something was going to break, it would have broken already". I was wrong...my driver's seat broke when I was 75 miles from home. I arrived for a 7:30 AM appointment at 7:15, the bay door opened and I was waved in. In 15 minutes I had discussed the issues with Tiffany in the Service office and was in a shuttle van going home. At about 11:15 they had done 4 safety recalls in total, I called Tiffany at 12:10 PM and asked her if I could get a ride from home back to Toyota, and in about 20 minutes I was headed back to Toyota. At the service desk Tiffany explained how they had gotten to all the safety recalls (I thought they were only going to be able to fix my seat), had me sign in 5 different places, and I was on my way. More
by rocker
Employees Worked With
Tiffany was the only persons name I got
January 29, 2017
resolving an issue I had my car in the body shop and had some stuff missing from my car and they went above and beyond to resolve the problem. The quality of work they d I had my car in the body shop and had some stuff missing from my car and they went above and beyond to resolve the problem. The quality of work they did on my car was remarkable and i would recommend anyone to take there car to scranton toyota for body repairs. Thank you again for resolving the issue. I will always be grateful for that. More
by Rodney Kline
Employees Worked With
mary jo, Lisa Krah
January 24, 2017
How much!! Are you serious? I was told that to fix a rust spot Behind the rear quarter panel would cost $3000 . I would not pass inspection. Went elsewhere and had both sides do I was told that to fix a rust spot Behind the rear quarter panel would cost $3000 . I would not pass inspection. Went elsewhere and had both sides done for $ 600 dollars.Shame on you. Then needed new front breaks less then 1 month later. I guess you missed that.. More
by Bruz17
Employees Worked With
Sean Fisher
January 20, 2017
Repair Work Toyota of Scranton has outstanding facilities and its repair area is top-shelf. Service reps like Joe are in constant contact about the status of you Toyota of Scranton has outstanding facilities and its repair area is top-shelf. Service reps like Joe are in constant contact about the status of your repairs. Issue and problems are clearl explained and I was presented with a couple options More
by Araholtz
Employees Worked With
Joe
December 17, 2016
Excellence From the time you pull in the huge doors the staff at Toyota of Scranton make you feel welcome and at home. They treat your car like it is theirs. T From the time you pull in the huge doors the staff at Toyota of Scranton make you feel welcome and at home. They treat your car like it is theirs. The staff I have met have been friendly and professional. The techs are knowledgeable and able to answer all my questions. When you have an appointment time they are on it, getting their customers in and the job done so you can be on your way. I drive past the Toyota dealer in Wilkes Barre, Pa to come deal with everyone at Toyota of Scranton, so that tells you how much I enjoy dealing with all the staff. If you are interested in a Toyota come visit the Sales staff who will listen and work with you on fullfilling your Christmas wish of a new car in the garage. More
by bethd010
December 16, 2016
ALWAYS GET GOOD SERVICE AND TIMELY SERVICE WAS GOOD, BONNIE KEPT ME INFORMED OF THE STATUS OF THE JOB. I HAD BRAKES INSTALLED, ALSO BATTERY AND OIL,FILTER AND TIRE ROTATION. WILL BE LOO SERVICE WAS GOOD, BONNIE KEPT ME INFORMED OF THE STATUS OF THE JOB. I HAD BRAKES INSTALLED, ALSO BATTERY AND OIL,FILTER AND TIRE ROTATION. WILL BE LOOKING FOR A PRICE WITHIN THE NEX WEEK FOR TIRES More
by N/A
Employees Worked With
Bonnie Weber
October 21, 2016
Scheduled Oil change and Inspection Brought my Tacoma in for 15,000 oil change, and I was needed an Inspection. Took my truck in at the 11 o'clock appointment. After sitting there for 2 Brought my Tacoma in for 15,000 oil change, and I was needed an Inspection. Took my truck in at the 11 o'clock appointment. After sitting there for 2 hours and having people come and go sitting by me in waiting room, Even one person that came after had the guy that waited on me come out and tell him it would be a little and it was, finally after 2 hours I went back to the same guy and asked when my truck would, he did a few things on the computer, and said let me go back and check. He came back and said they were looking at the hood latch. I had no problem with it. 20 min later he came and got me. I was in the process that day to buy the extended coverage on my truck and figured I would buy my tires and get my inspections there for the life of the truck. This is the 3rd time I was asked to send a review and never heard anything back from Scranton Toyota. And I just got done telling him about my Toyota, and he bought one a few months. More
by johha7676
Employees Worked With
Ellie Misiura
