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2,946 Reviews of Toyota of Scranton - Service Center
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October 31, 2018
Excellent service The service was excellent. The staff was friendly and courteous. We were in and out in no time which is very helpful with our busy schedules. The service was excellent. The staff was friendly and courteous. We were in and out in no time which is very helpful with our busy schedules. More
by JKilker
Verified CustomerEmployees Worked With
Matt Stein: Service advisor
October 31, 2018
Disappointed I purchased a 2014 jeep wrangler on Sept 8 traded in a 2012 Camry (should have kept it). After signing I was promised a 2nd key for jeep never got it. I purchased a 2014 jeep wrangler on Sept 8 traded in a 2012 Camry (should have kept it). After signing I was promised a 2nd key for jeep never got it. Had to go back to dealership the following sat because something broke off jeep (steering stabilizer bar) I also inquired about 2nd key once again filled out the we owe form which I thought I already did at signing but ok did it again. I had to take the jeep back another week later due to shocks on the rear were loose and rear back up light on driver side is out the jeep was sold to me with after market lift kit and tail lights didn't expect it have so many issues it has. The tail lights were ordered but after a month of waiting they never called me to get fix or that they were in. also still no 2nd key at this point totally disappointed in this vehicle and service I will choose not to buy anything else or recommend this dealership More
by carebear1203
Employees Worked With
Joe mercado sr
October 31, 2018
excellent My experience was pleasant, staff is Professional, Knowledgeable, and caring. Thank you to Jeff and Tiffany. I also want to thank Maxx, very Professi My experience was pleasant, staff is Professional, Knowledgeable, and caring. Thank you to Jeff and Tiffany. I also want to thank Maxx, very Professional, honest, and a pleasure to work with, I will recommend friends to visit Toyota of Scranton as well. More
by DENLO1973
Employees Worked With
Tiffany, Jeff, Maxx Broden
October 31, 2018
2004 Corolla repair Had a Recall done for the nation wide recall for the airbag and two weeks later< BAMM, Air bag light comes on. Went back and was told if it turns out Had a Recall done for the nation wide recall for the airbag and two weeks later< BAMM, Air bag light comes on. Went back and was told if it turns out its not their fault , The repair will be in the Hundreds of dollars!! Sham dealer, Dont trust them. More
by BRIANBUSTER12
Employees Worked With
Brenda Willis
October 31, 2018
great as usual As always great service the staff was friendly and courteous. I was in and out in no time which is very helpful only one thing left to improve upon, b As always great service the staff was friendly and courteous. I was in and out in no time which is very helpful only one thing left to improve upon, better chairs - too low for most. More
by WSTOLTE2
Employees Worked With
Alyssa Esteras
October 31, 2018
Inspection, oil change, tire rotation and multi point inspec I arrived early for my appointment, but they were still able to get me right in. The staff were very friendly and helpful. The service was very qu I arrived early for my appointment, but they were still able to get me right in. The staff were very friendly and helpful. The service was very quick and the waiting area was very comfortable. I will most definitely return for service. More
by Rosso1234
Employees Worked With
Can't remember
October 31, 2018
Problem & Service I had a problem starting my 2017 Tacoma one morning. I was able to get it started and made it to Scranton. I made arrangements for them to look at it I had a problem starting my 2017 Tacoma one morning. I was able to get it started and made it to Scranton. I made arrangements for them to look at it the next day, never made it out of the lot. My service Rep Mathew sprang into action and between he and Tom had me out of there in 45 minutes. Bad battery cell was the problem. New 84 month battery was installed. I needed my truck serviced also. I returned a few days later and it was a pleasure to have the service done there. My golden retriever goes with me everywhere and he can always find friendly people and COOKIES there. From day 1 Toyota of Scranton has been great and it all started with George my salesman. More
by Qtrborecrazy
Employees Worked With
George, Mathew, and Tom. xxxxxxto the young man who washes my truck every time.
October 31, 2018
Basic service Service advisor was nice and knowledgeable. Lounge was clean. The WiFi isn’t bad and having a Dunkin on sight makes the entire thing better! Service advisor was nice and knowledgeable. Lounge was clean. The WiFi isn’t bad and having a Dunkin on sight makes the entire thing better! More
by mandeekurtz
Employees Worked With
Phil
October 31, 2018
Frame recall replacement Stephanie the service advisor was very helpful and easy to work with. My truck came back as good as new. Thanks Toyota Scranton great service Stephanie the service advisor was very helpful and easy to work with. My truck came back as good as new. Thanks Toyota Scranton great service More
by MOPARS
Employees Worked With
Stephanie Jones, Shop foreman Tom
September 29, 2018
Service experience has declined sharply I purchased a vehicle from this dealership around one and a half years ago. It was a pleasant experience and I was satisfied. I bring the vehicle to t I purchased a vehicle from this dealership around one and a half years ago. It was a pleasant experience and I was satisfied. I bring the vehicle to this dealership for service, every 5000 miles, as per the maintenance plan. The first year, it was a great service experience. Everyone was pleasant and organized and thorough. Many of the same people behind the customer service counter each visit. Within the past several months, my service experience has declined. I never see the same people behind the counter and they are not organized and there's minimal courtesy. They used to go the extra mile. Not anymore. It just seems like every other business now, in it for the money. It's a shame, I used to enjoy coming here. My latest service experience was the worst yet. I tried to order some parts through the customer service department and set up an appointment to have them installed. The service representative had to find out about the parts and said someone would call me back. I never received a call back. So 2 weeks later I called the parts department to order the parts and I set up my own appointment. Once I arrived, I explained the situation to the gentleman behind the service counter and he informed the parts were onsite. When the service representative told me my vehicle was ready, he said there was an issue. After all the work was completed, the new parts I ordered were not installed. So I had to wait several more hours for the work to be redone and the new parts installed. After every service visit, I receive an email from the dealership asking for feedback. The one I received after this visit, again demonstrates how things have declined. It was sent by person #1, with a subject line naming person #2 wants feedback, and the signature at the bottom was from person #3. Seriously? Three different names in the same email. Who is actually sending me the email and who should I be responding to? These are simple details, if you can't get them correct it really makes me concerned about the quality of the work being performed on my vehicle. In the past, this rating would have been 5 stars. Lately it's dropped to 3. I would have rated this last visit a 1, but since the final outcome was acceptable, I gave them a 2. More
by Dave
Employees Worked With
several, names not listed
