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2,946 Reviews of Toyota of Scranton - Service Center
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October 31, 2018
Friendly service Received Friendly and courteous service! Met Jo and Vito Helped me out with cost since I just missed my Toyota Care expiration date! And Dan at Servic Received Friendly and courteous service! Met Jo and Vito Helped me out with cost since I just missed my Toyota Care expiration date! And Dan at Service Desk tried to do the best possible. More
by bellamarie54
Verified CustomerEmployees Worked With
Vito, Mary Jo Preno and Dan at Service Desk
October 31, 2018
30 day service for vehicle When I arrived for my appointment, I stood at the counter for approximately 10-12 minutes before being acknowledged by a service rep. There were two When I arrived for my appointment, I stood at the counter for approximately 10-12 minutes before being acknowledged by a service rep. There were two middle aged gentlemen behind the counter without any customers, obviously doing computer entry tasks. Nonetheless, they both knew I was standing right in front of them, and they both ignored me. I have been a paramedic for a very long time, and I am a supervisor in my organization. Customer service is everything. I hold coworkers to standards of conduct, and expect all people will be treated with respect and dignity. Ignoring a customer is not only callous, it is insulting to the customer as well. If I, the customer feel as though I am not worth the time to acknowledge, why should I continue to use this location or even recommend the brand to anyone? The only reason you were saved from a dismal rating is the rep who was professional, courteous and genuinely cared about the length of time I was there was Alyssa. Perhaps, the gentlemen would do well to learn from her example. I hope the atmosphere changes for the next visit. Who knows, maybe someone will simply say, "Sir, someone will be with you in a few moments." Have a better day. Bob Sheridan 570.903.2535 More
by CEREBUS875
Employees Worked With
Alyssa Esteras
October 31, 2018
VERY HAPPY!! From the beginning to end, First service on my Highlander. Staff were all wonderful, enjoyed my Tea while sitting by the fire. I appreciated the TV sc From the beginning to end, First service on my Highlander. Staff were all wonderful, enjoyed my Tea while sitting by the fire. I appreciated the TV screen with updates of my car. Done in less than 1 hour! I had a question with the car and radio. She went and sat in the car with me to help me figure out the radio. She was just as surprised as me to discover that the option was removed. But I'm glad I know. Thank You for Everything More
by TRACY25
Employees Worked With
Brenda Willis
October 31, 2018
Accommodation I came in not expecting to leave my car and I had a dog with me. The staff not only let me bring my dog in the service area, they also shuttled is hom I came in not expecting to leave my car and I had a dog with me. The staff not only let me bring my dog in the service area, they also shuttled is home while my car got the extra attention it always gets when I bring it it. Thanks More
by colleen9876
October 31, 2018
20,000 mile service Professional as always...plan to return in the future. I like being able to drive into the service arrival area where I am quickly greeted and a few m Professional as always...plan to return in the future. I like being able to drive into the service arrival area where I am quickly greeted and a few moments later escorted into the check-in counter next to the nice waiting area . A short time later my check-in contact comes for me. Transaction completed! A freshly washed car (a bonus item) ready to go back in service. All this takes place out of the weather and inside a pleasant facility. More
by MLHIMKA
Employees Worked With
Kacie for service appointment and follow-up...John for arrival, and Phil for departure.
October 31, 2018
Excellent service Very prompt and professional at all times. Very friendly and knowledgable. Clean environment and comfortable setting while you wait. Dunkin Donuts Very prompt and professional at all times. Very friendly and knowledgable. Clean environment and comfortable setting while you wait. Dunkin Donuts is a nice perk also :) More
by TONIBOBJ765
Employees Worked With
October 31, 2018
Always wonderful service We always receive excellent service at Toyota of Scranton. The staff are friendly and helpful. The service is provided in a prompt and professional ma We always receive excellent service at Toyota of Scranton. The staff are friendly and helpful. The service is provided in a prompt and professional manner. The waiting area is very comfortable and clean. More
by SHADOW89
Employees Worked With
Alyssa Esteras
October 31, 2018
Toyota Scranton the Best Courteous, professional, and friendly.The best service, nicest people, I know them as friends.2nd Rav4 after 5 Hondas no comparison!Aces all around th Courteous, professional, and friendly.The best service, nicest people, I know them as friends.2nd Rav4 after 5 Hondas no comparison!Aces all around the best!You can be proud of everyone, I hope you realize this dealership is rare as far as any i have dealt with! Raises for everyone!😄 More
by MYFRIEND.JAN
Employees Worked With
Other Employees :
Joe Gale, Tiffany Service, Cathy for extended warranty
October 31, 2018
in for recall, in and out in less than 1 hr. excellent service area!, from the person who greets which by the way is in the service area out of the weather, to the service writer the folks could excellent service area!, from the person who greets which by the way is in the service area out of the weather, to the service writer the folks could not be more courteous. More
by cjsullivan12
Employees Worked With
Brenda Willis
October 31, 2018
Perfect The staff is very courteous, helpful, and very kind to the customers. I was able to get an appointment quickly. I appreciate the greeters available The staff is very courteous, helpful, and very kind to the customers. I was able to get an appointment quickly. I appreciate the greeters available when I drove in. More
by Judy
Employees Worked With
Brenda Willis
