Toyota of Scranton - Service Center

The staff and management worked hard to ensure my satisfaction during a recent issue with my vehicle. I had a problem where the alarm and information display were indicating that the lift gate was aj satisfaction during a recent issue with my vehicle. I had a problem where the alarm and information display were indicating that the lift gate was ajar when it was closed. The staff in both the Service Department and Collision Center researched what was wrong, gave me a loner car and fixed the problem. Mary Jo from customer service called to ensure my satisfaction. More

I visited Toyota of Scranton because my vehicle was due for an oil change and tire rotation. Even thought there are other places I can go for this type of service I choose here because the service is cons for an oil change and tire rotation. Even thought there are other places I can go for this type of service I choose here because the service is consistent, fair and honest. They take notice of those waiting to minimize the wait time. The waiting area is well equipped and comfortable with several TVs, Wi-Fi, device charging stations, clean rest rooms and a Dunkin Donuts outlet. If you'd like a ride to the Mall and back, or someplace else nearby, they'll do that for you. If special work is needed, the service managers fully explain the situation and what the alternatives might be. In my case, I agreed to have the brakes replaced, but deferred the throttle body work 'til next time. The service department is a huge factor in my decision to buy my next car here. More

My clutch went out during a road trip on July 4 when everything was closed. Luckily, I was near Scranton when it happened (I could have been much further away, which would have been awful!). A major rep everything was closed. Luckily, I was near Scranton when it happened (I could have been much further away, which would have been awful!). A major repair like this will never come cheap, but I had to continue my trip and leave my poor car with the dealership until they could fix it. While it was extraordinarily expensive once I combined the cost of towing (even with AAA), the cost of taxis, the cost of rental cars, and the cost of the actual repairs, when I evaluated and discussed the bill with my family, we determined that the cost of the parts and labor were likely relatively fair. There is a premium for dealership repairs, but if you don't know someone, you have to go to a dealership because you have no other choice. However, you can be sure they will fix it. After all, I am not in the business of repairing cars. My car is making strange noises when I turn the wheel--and I believe I have pinpointed the problem as being my wheel well which pops in and out (hopefully)--and it may have resulted from the work the dealership did--but overall, my car is running fine. The piece of mind alone was extremely valuable. I had to trust a company with the keys to my broken car. This is not a position anyone ever wants to be in, but it happens. There is a lot of trust that goes into the relationship between customer and mechanic. I was lucky to be close enough to a dealership to fix this problem. I don't live in Scranton, so I likely won't be back, but if I did live there, I would definitely go back. More

Service person was courteous and friendly. From questions I asked it was obvious he has a lot of experience and is knowledge about the Toyota Camry and maintenance the Camry needs. The maintenance I wanted I asked it was obvious he has a lot of experience and is knowledge about the Toyota Camry and maintenance the Camry needs. The maintenance I wanted done was finished in a reasonable amount of time and the price was about what I expected the price to be. More

Never, ever, ever on time with anything. In fact, often HOURS late on their estimates, one time even a day. Also have claimed things to be broken that upon further inspection by two other in affiliated mec HOURS late on their estimates, one time even a day. Also have claimed things to be broken that upon further inspection by two other in affiliated mechanics we in fine condition. Definitely over priced. And definitely gave me (female) one price and gave my father (male) a lesser price. Will never go here unless absolutely necessary for a warranty issue. More

Everytime I have dealt with Toyota service they have been great and helpful. I could have taken to my original dealer but the crew at Toyota of Scranton are friendly, fast and efficient. I will be back next great and helpful. I could have taken to my original dealer but the crew at Toyota of Scranton are friendly, fast and efficient. I will be back next time I need service! More

Vito went above what was needed for to make sure that my car was serviced while I was there. His staff was helpful and professional through the entire process. car was serviced while I was there. His staff was helpful and professional through the entire process. More

Ashley helped me set up my appointment which was very nice. Then when I came in I was greeted as soon as I stepped out of my car by Kevin who kept me updated about my car. The service was very nice and f nice. Then when I came in I was greeted as soon as I stepped out of my car by Kevin who kept me updated about my car. The service was very nice and friendly. More

Great people who take care of their customers. Their staff is courteous and very professional. Also the place is pet friendly! Bring the dog when you get the oil changed and they take their picture an staff is courteous and very professional. Also the place is pet friendly! Bring the dog when you get the oil changed and they take their picture and put it on the bulletin board. More

I purchased my car from Toyota of Scranton a few years ago and since then have had it serviced there exclusively. The prices are extremely reasonable especially for the quality of work performed. The wait ago and since then have had it serviced there exclusively. The prices are extremely reasonable especially for the quality of work performed. The waiting area is comfortable and even has fireplaces and a Dunkin Donuts in it. When I schedule an appointment the people on the phone are very helpful and can usually fit me in on one of my very few days off. I have been very pleased with my experience to date and would recommend them to anyone. More