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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,946 Reviews

2,946 Reviews of Toyota of Scranton - Service Center

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October 31, 2018

Routine Toyota care Called for an appointment and was offered next day service. Great customer care, friendly staff, and for a busy busy place, very timely. Would recomme More

by ARWST9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brenda Willis
Oct 31, 2018 -

Toyota of Scranton responded

Thank you for the awesome review of your recent visit to our Service Department. We understand the value of timely service and are happy to know all went well. We look forward to your next visit. All the best, Mary Jo Preno, Vice President Guest Experience.

October 31, 2018

Great dealership Easy scheduling. Nice people. Service could be quicker. Was there for my 1,000 mile check up and it took almost two hours waiting. Otherwise great pla More

by DBBROSSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Toyota of Scranton responded

We do respect our guests time, and make every effort for improvement. Some days are better than others. Thanks for your patience. All the best, Mary Jo Preno, Vice President Guest Experience

October 31, 2018

Fast, professional and efficient I bought my car in another state but went in for routine maintenance. The service counter was well run, the dealership had comfortable seating for som More

by jet122949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Nov 02, 2018 -

Toyota of Scranton responded

Thank you for the positive comments regarding your recent visit to our Service Department. All the best, Mary Jo Preno, Vice President Guest Experience

October 31, 2018

Fast, professional and efficient I bought my car in another state but went in for routine maintenance. The service counter was well run, the dealership had comfortable seating for som More

by jet122949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
October 31, 2018

Service was very helpful. They even washed our car. Service department noticed one of the noted items to be repaired was still under warranty. So the bill wa More

by Jerry
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brenda Willis
Nov 02, 2018 -

Toyota of Scranton responded

It is so nice to have a clean car. We are happy you appreciate the fact we washed your vehicle and the timeliness of your appointment. Thank you. All the best, Mary Jo Preno, Vice President Guest Experience.

October 31, 2018

Awesome Service and Staff! Toyota of Scranton is the best car dealership/service center in the area! They are also outstanding compared to other Toyota dealerships I have been t More

by jkcar91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Willis, Jenna Sledzinski
Nov 02, 2018 -

Toyota of Scranton responded

We appreciate your awesome review and feedback. Thank you. Warm regards, Mary Jo Preno, Vice President Guest Experience

October 31, 2018

10k Services Outstanding customer service, completed the service in less than an hour, including washing my truck! The status board in the customer lounge is an ex More

by donhislop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Willis, Maxx Broden
Nov 02, 2018 -

Toyota of Scranton responded

Thank you for commenting on our latest addition..the update board. We are happy all went well at your appointment. Regards, Mary Jo Preno, Vice President Guest Experience

October 31, 2018

Service was prompt and done correctly the first time. Easy to schedule appts. The car was washed and next appt was offered to me. I decided to wait before More

by JMESSNER219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxx Broden
Nov 02, 2018 -

Toyota of Scranton responded

It sounds like an outstanding service visit. We are thrilled. Thank you. All the best, Mary Jo Preno, Vice President Guest Experience.

October 31, 2018

snow tire install Got in on time, fast service, clean facility. Service team is polite, waiting area is comfortable and clean and having a Dunkin Donuts on site doesn't More

by jimphil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Willis
Nov 02, 2018 -

Toyota of Scranton responded

Thank you for the favorable review. We appreciate your taking the time to let us know how we did. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience.

October 31, 2018

Prompt service Disappointed with butler service. Overspray from tires on vehicle. Bird poop not cleaned off hood Service on oil change inspection etc very good Wou More

by FKULICK1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Willis, Mark Desmarais
Nov 02, 2018 -

Toyota of Scranton responded

Your feedback is always welcome. Thanks for the feedback on Auto Butler. I will share with our team. Take care. Best, Mary Jo Preno, Vice President Guest Experience

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