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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,816 Reviews

2,816 Reviews of Toyota of Scranton - Service Center

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May 16, 2015

Service on 2010 Tacoma Brought my 2010 Tacoma in for it 50000 mile service; I purchased my truck new from Toyota of Scranton and all service needs up to this point have bee More

by JimC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2015 -

Toyota of Scranton responded

Jim, thank you for your continued patronage and for leaving us this terrific feedback. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we’ve succeeded. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. We are more than happy to accommodate all of your needs and we are thankful to have you as a loyal customer. We appreciate your recommendation and don’t hesitate to ask if there is anything else we can do to help you. Best regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

May 12, 2015

Toyota Care 10k service I took my 2014 Tundra for its 10k mile service under Toyoya Care , Torrie was nice enough to call and offer to schedule an appointment for me . On yr More

by goligga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2015 -

Toyota of Scranton responded

Thank you for your continued patronage and for leaving us this wonderful feedback. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we’ve succeeded. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We will be sure to pass along your comments to Torrie and Anthony and we look forward to seeing you again. Best regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

May 05, 2015

Drive up service without an appointment........both items were taken care of in a timely fashion and with no charge to me. Everyone was very friendly. More

by Service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Willis
May 06, 2015 -

Toyota of Scranton responded

Thank you for writing this five-star review of our service department. We appreciate your taking time to do this. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Best regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

April 17, 2015

No Issues. The sales staff is very knowledgeable and professional. Easy to work with. Customer service goes out of their to resolve any issues, and develop repea More

by BDX2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wagner, Nicole Sullivan
Apr 20, 2015 -

Toyota of Scranton responded

I’m sorry to hear about your visit to our dealership. Our customers are our top priority, and we do apologize if your vehicle's service needs have not been met. If you’d like, please contact me at your earliest convenience. I’d like to further understand what happened and see if we can make this up. I look forward to hearing from you. Mary Jo Preno, Vice President of Communication, 570-702-8776

April 17, 2015

Service is the Name Anyone can sell u a car at a semi decent price. Its what happens afterward. This dealership has done an excellent job in handling all of the work pe More

by silverfocks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bonnie Weber, Brenda Willis
Apr 20, 2015 -

Toyota of Scranton responded

Thank you so much for your review! We really appreciate your business and are so happy that our team could provide great service to you and your vehicle. We look forward to serving you again! Mary Jo Preno, Vice President of Communication, 570-702-8776

March 27, 2015

Collision Center Visit Everyone takes the time and effort to personalize the experience - you do not leave feeling you're just another of hundreds of paying customers. You More

by tcmat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Manck, Jess V. (rental), Lisa Krah
Mar 30, 2015 -

Toyota of Scranton responded

Thank you for taking the time to write this great review! We work very hard to ensure that each of our customers is 100% satisfied with the Toyota of Scranton experience, and I'm thrilled that your visit was so positive. We appreciate your business and look forward to working with you again! In the meantime, be sure to check us out on Facebook and Twitter for service specials and other fun stuff. Kind regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

March 19, 2015

Great dealership for Toyotas from a 1990 to a 2012 The work was done quickly and well. We were also very happy to have Greg Linko back as our favorite mechanic. He's been taking care of all four of our More

by carrico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Garippa
Mar 27, 2015 -

Toyota of Scranton responded

Thank you for your continued patronage and for leaving us this amazing feedback. Our team works extremely hard to keep our customers coming back and its a pleasure to hear weve succeeded. Were ecstatic to read that Greg is always able to take care of you and accommodate your needs. If there is anything more we can do for you please come back and see us any time! Take care! Best regards, Mary Jo Preno - Vice President Communications

March 11, 2015

annual inspection Promptness of service (inspection) and advice on future issues that may arise with my vehicle. Very friendly, clean and thorough. Great waiting area w More

by kninekal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2015 -

Toyota of Scranton responded

I really appreciate you taking time to write this nice feedback about our dealership. We focus on providing prompt service as well as being friendly and professional. We plan to continue giving great customer experience and a comfortable place for all our guests during their stay at our dealership. Don’t hesitate to ask if there is anything else we can do to help you. Best regards, Mary Jo Preno - Vice President Communications

February 23, 2015

Excellent Having our vehicle serviced at Toyota of Scranton has been a wonderful experience. We have always enjoyed the work quality and service to our vehicle. More

by GOGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 20, 2015

About a Rave4 I just wanted to let everyone know that my Rave4 is the best SUV in the snow it gives you a peace of mind that keeps me safe and my cat safe also and More

by tj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Carl Jenkins
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