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2,816 Reviews of Toyota of Scranton - Service Center
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January 18, 2016
Wonderful Service I recently had my 2013 Tacoma in for routine service and 4 new tires. I called and scheduled my appointment, but was not asked what kind of tires I w I recently had my 2013 Tacoma in for routine service and 4 new tires. I called and scheduled my appointment, but was not asked what kind of tires I wanted. The person on the phone was a gentleman and seemed to be in a hurry to get off the phone. When I arrived, I was taken care of by Brenda Willis. She called to see what tires were in stock, due to it not being ordered ahead. She found the exact tires I was hoping for and all was great from then on. Brenda and Bonnie Weber are always pleasant and professional, which is welcoming when they are most times the first employees I see when I enter. Fantastic job as always!! More
by karl1025
Employees Worked With
Brenda Willis
January 05, 2016
Flat tire solved - thanks Wayne! Had a flat tire late Jan 2nd; did some online looking and called Parts early Monday AM. Wayne (parts dept) picked up; found an exact match, and could Had a flat tire late Jan 2nd; did some online looking and called Parts early Monday AM. Wayne (parts dept) picked up; found an exact match, and could get it in-house in an hour. His installed-price was $20 lower than best online quote. Everything done by a little after 1PM - with no appointment! (Wayne did connect me with svc; no name, said they "had space, but might get busy later on" - I wanted to lock in a time, but they didn't offer; ???) Good to have a confident, well resourced team member in Wayne; when he picks up the call, you know help is on its way. More
by tcmat
Employees Worked With
Wayne - Parts Dept
December 28, 2015
worst i had. it was a nightmare lousy customer service. was lied to. service manager said there were 3 bulbs out in car. only needed one brake light. said there was a noise coming f lousy customer service. was lied to. service manager said there were 3 bulbs out in car. only needed one brake light. said there was a noise coming from rear. they put struts on the front. manager keep on saying on every other sentence KNOW WHAT IM SAYING. just a horrible experience. mr sutton was his name More
by never go
Employees Worked With
Nicole Sullivan
December 21, 2015
Body Shop After an unfortunate accident I needed some body work on my NEW car. The customer service I receive was excellent. They kept me informed of the prog After an unfortunate accident I needed some body work on my NEW car. The customer service I receive was excellent. They kept me informed of the progress of the work & it looked flawless. Thank you! More
by Label2
Employees Worked With
Lisa Krah
December 18, 2015
Terrible They say they have an express lube was told it would be well over a week to get in for oil chang not to happy about that for a simple oil change They say they have an express lube was told it would be well over a week to get in for oil chang not to happy about that for a simple oil change More
by Jdcell100
Employees Worked With
Dident get the name
December 18, 2015
Scheduled Regular Maintenance Brenda is very helpful and very pleasant to work with. I had regular 50k regular maintenance done on my Prius, about $54 with coupon. Thanks! Brenda is very helpful and very pleasant to work with. I had regular 50k regular maintenance done on my Prius, about $54 with coupon. Thanks! More
by Frank
Employees Worked With
Brenda Willis
December 04, 2015
Expensive Oil Change I just scheduled an oil change and tire rotation but they wanted $76. Way too high even with synthetic oil. Last time cost me much less. And the se I just scheduled an oil change and tire rotation but they wanted $76. Way too high even with synthetic oil. Last time cost me much less. And the serviceman on the phone was very little help. It was like "can't pay, too bad." This is after buying 5 cars from them. More
by mike25
November 27, 2015
New snow tires and windshield replacement Needed new snow tires, and found we needed a new windshield (suspected transport damage); good deal on tires, work done quickly. Thanks to Mark Thoma Needed new snow tires, and found we needed a new windshield (suspected transport damage); good deal on tires, work done quickly. Thanks to Mark Thomas who coordinated the windshield issue; also to Curt Manck for sending Paul (Tri-County glass specialist) to my workplace to assess and estimate. Paul was friendly and professional, and a great subcontractor-representative for Toyota Scranton. More
by tcmat
November 24, 2015
Not too good Great sales man. Chris Wagner. Nice guy. No pressure, very pleasant demeanor, and worked with me for a reasonable deal. But... Service is a j Great sales man. Chris Wagner. Nice guy. No pressure, very pleasant demeanor, and worked with me for a reasonable deal. But... Service is a joke. First "free" oil change, took me 4 trips for them to get it right. Didn't re install 4 or 5 simple bolts on front of my truck, they were just out of sight unless I felt or looked just under it. So I go back, and the tech looks shocked, wants to know where to get the bolts from, I said use the ones that you took out. This all happened the same day. First service EVER on my new truck. After that, I noticed bent plastic trim in front of my drivers front wheel. It didn't look right. After a week or so, I figured I'd look at the other side, sure enough, it looked right. The drivers side was de formed because they left one bolt in during the oil change, and left the front plastic trim hanging instead of removing, permanently deforming it. Trip number 3, go to dealership and report damage, order trim. Trip number 4, go to dealership and have new trim installed. 4 trips for one oil change ? Brand new truck ? You gotta be kidding me. It gets better, I get a call from customer service and simply tell them of my experience, and I certainly don't appreciate my time being wasted on such nonsensical mistakes. They are getting paid while I waste my time on days off. How can I trust anything they do and what a terrible 1st 2nd 3rd 4th and 5th impression. The response was indifference. Next incident was for my "FREE" tire rotation. I marked each tire with large chalk as to where I wanted it. I said X the backs and move the fronts straight back. Work order stated to X the backs. Someone comes in to the fancy waiting room and says my truck is ready. I take one look and see they crossed both fronts and backs. I realize this service department is beyond hope, go home and rotate the tires myself. I'm done. It gets even better. A month or two later I get an email from Toyota of Scranton, asking me to fill out a review from an INDEPENDENT company. So I repeat this whole story and hit SUBMIT. Guess what ? My reply was that since my review was sub Parr, that the dealership would possibly contact me, and after that I'd still get to write a review. This was not disclosed to me until after I tried to submit a sub Paar review. I have not heard back from the review company, nor Toyota of Scranton on this issue. It's been about six months. It seems to me that as long as you don't check their work, they are more than happy to dance around and have fun at work. But God forbid you get aggravated at any incompetence or complete lack of pride, or waste of customer time. If you're happy everything is fine, if not, to xxxx with you. It's a corporate smokescreen, no accountability. I've noticed customer service has gone down the tubes maybe since the 90s or so, but this case stands out alone, far below and beyond any other experience I've had as the single most pathetic case of just not caring. Buy a new vehicle with your hard earned cash. Express discontent with their blatant disregard and lack of respect for customer after the sale. Then INDEPENDENT survey that only accepts 5 star ratings ? What more could you ask for ? More
by Joe Chief
Employees Worked With
Chris Wagner
November 20, 2015
Maintenance service Always pleased when I walk through the door and see Brenda Willis!! This is the best service rep you have. She keeps me sane in a world of retail mis Always pleased when I walk through the door and see Brenda Willis!! This is the best service rep you have. She keeps me sane in a world of retail misfits. You must have the best training department ever for customer service. Her smile takes the painful experience of bringing your vehicle in for service and makes it pleasant. Also, my sales rep always says hello and asks how I am doing and it has been over a year since we bought the car!!, Doug Stahl is always the name I give when I refer to Toyota. More
by Strunk
