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2,816 Reviews of Toyota of Scranton - Service Center
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April 20, 2016
2016 Camry 5000 mile check up and service The team at Toyota Service department made this an enjoyable event. I made my appointment with them and when I arrived everything was ready for them The team at Toyota Service department made this an enjoyable event. I made my appointment with them and when I arrived everything was ready for them to take the car in the bay and service the vehicle. In and out within an hour and the plus benefit of having the exterior washed as well. CUDO's to the Service team. More
by Mcalomino
Employees Worked With
Renee Hovan
April 15, 2016
55k service, all good on my Prius! 55k service, quick service. Staff is great! Prius is great! Will go to T O S again for service. Nice and clean waiting area, nice having Dunkin the 55k service, quick service. Staff is great! Prius is great! Will go to T O S again for service. Nice and clean waiting area, nice having Dunkin there too More
by Frank
Employees Worked With
Brenda Willis
April 15, 2016
Best Dealership in NEPA All I can say is stop in and take a look at the facility. Everything is state of the art. The employees dedication to the customer is second to none All I can say is stop in and take a look at the facility. Everything is state of the art. The employees dedication to the customer is second to none. I am on my 5 Toyota Vehicle. Each one I keep to around 80,000 miles. The vehicles have been great and I have not had an issue with any of them. I deal with Bonnie Weber and Brenda Willis and we have developed a great relationship over the years. Even the Sales Rep will greet me if he sees me in the service department to make sure everything is ok. My wife decided to purchase a vehicle from another dealership because she like the styling. The vehicle is fine but she totally misses the service she received from Toyota of Scranton. She can't wait to trade it in and get back to the Toyota Family. More
by JoeMcG123
April 15, 2016
Toyota Tacoma oil leak On March 21 I had my brand new Toyota Tacoma in for service for an oil leak. It was diagnosed as a front axle leak. I'm not sure that I buy that expl On March 21 I had my brand new Toyota Tacoma in for service for an oil leak. It was diagnosed as a front axle leak. I'm not sure that I buy that explanation because the oil was light in color and of a lower viscosity. The service department ordered a part which as of April 15 has not yet arrived. I'm not particularly happy with the response with ordering the replacement part, but that's probably a more of a function of Toyota and not the dealership. Still waiting to hear from the service department. More
by ada55421
Employees Worked With
Do not remember
March 27, 2016
Car Service Everything was just great; very convenient. The person was well informed who was at the service desk, so I was thankful for that. All went well! Everything was just great; very convenient. The person was well informed who was at the service desk, so I was thankful for that. All went well! More
by newgal
Employees Worked With
Sean Fisher
March 18, 2016
Service Kept me informed on the service that was needed and my vehicle was done in a timely manor. Thanks for your quickness in completing my service. Kept me informed on the service that was needed and my vehicle was done in a timely manor. Thanks for your quickness in completing my service. More
by emsjgage
Employees Worked With
Bonnie Weber
March 18, 2016
Service Department has improved from past years I've had a good and bad experience from service. Looks like the old service manger is not there and that might be the reason for improved service. The I've had a good and bad experience from service. Looks like the old service manger is not there and that might be the reason for improved service. The bad is in the past the service advisors were pushed to sell add on services that were total BS. The good is they seemed to have mostly stop this practice on people. The other bad is I came in for service for simple issue of a broken wire that I even told them where I thought where it was and I was right in the end. This repair was done after relay, computer parts that were needed. They thought they were smarter then a electrical engineer. I would fix it myself if I had the schematic of the wireing. In the end, they kind of made it right but left a bad taste. The good is the last two times I brought my car in were very positive experience where they listened to me and ended up with services done for free of charge under the service bulletin and were very up front about it. I think the service times are very good even if you have to wait a hour of two to repair an issue. More
by Fromupnorth
Employees Worked With
Kevin not there anymore was a a$$, Bonnie Weber, Brenda Willis, Lisa Krah
February 20, 2016
frame and leaf spring replacement- recall brought my 06 tacoma in for frame and leaf spring replacement. 4 days it was done and then some. everything was redone underneath. fabulous job guys. brought my 06 tacoma in for frame and leaf spring replacement. 4 days it was done and then some. everything was redone underneath. fabulous job guys. no labor charges. More
by Fenderbassman
Employees Worked With
anthony
February 19, 2016
Service It seems every time I bring my car to Scranton Toyota for service and wait in the lounge, I wait a really long time! I would guess the service depart It seems every time I bring my car to Scranton Toyota for service and wait in the lounge, I wait a really long time! I would guess the service department over books service appointments! I have not gotten used to the long wait time! More
by laurellines
Employees Worked With
do not remember names
February 13, 2016
EXPRESS MAINTENANCE SERVICE From the moment I pulled into the dealership, I was greeted with a smile and found the employees to be friendly. The waiting room was comfortable and From the moment I pulled into the dealership, I was greeted with a smile and found the employees to be friendly. The waiting room was comfortable and even has Dunkin Donuts inside the dealer. It wasn't long before my car was ready, when it was brought around to me it was even washed! Great Job by all. More
by Toyotalover3535
Employees Worked With
Jolynne Frie, Bonnie Weber, Brenda Willis, Samantha Yurkovic
