Toyota of Scranton - Service Center

Bad Service I made an appointment for a recall 6 weeks ahead of time. After waiting 1 1/2 hours they came out and said they could not do it. Reason being they did I made an appointment for a recall 6 weeks ahead of time. After waiting 1 1/2 hours they came out and said they could not do it. Reason being they didn't have the parts. Did they not know that when they called to confirm the appointment on the Friday before. Unacceptable. They wasted my time. Now again I have to waste my day off to have this fixed. Not that I have any faith in them. When I first bought my Yaris I sold two more for them. NEVER will I suggest Toyota of Scranton. Also they said I needed a new drive belt. I took it to my mechanic. I don't need a new belt. More

Over all great Toyota of Scranton is an over all great place to work with for car buying and service. I have recommended them to many people and will continue to due Toyota of Scranton is an over all great place to work with for car buying and service. I have recommended them to many people and will continue to due do can't wait to get my next car in a few short months. I lease and am about to be ready for my new wheels?? yeah!!!! More

Great service and I will keep brinig Camy back for Service Ari I bought my Camry 2012. Since that day I've had a good feeling to bring my Camry in for service. Service writer is nice and understands my qu Ari I bought my Camry 2012. Since that day I've had a good feeling to bring my Camry in for service. Service writer is nice and understands my questions and response is great. Car has been well Serviced and nicely returned to me. More

Tacoma oil change Had my 1st service on Tacoma and was great , relaxed , looked around, they took care of me!!! Where very quick and explained everything to me! Had my 1st service on Tacoma and was great , relaxed , looked around, they took care of me!!! Where very quick and explained everything to me! More

Great service I am always pleased when I bring in my 2000 Toyota Camry for service. From the time I pull into the service area to the paying of the bill, service, I am always pleased when I bring in my 2000 Toyota Camry for service. From the time I pull into the service area to the paying of the bill, service, service, service, is always first on these peoples list. They open the door when you pull in, show you the way in, a person is always ready to set you up and then you can wait in the very comfortable waiting area. When they tell you it will take about an hour or an hour and a half, they are usually correct up to the minute. And the final gesture of service, you leave there with a freshly washed car!! I cannot express how wonderful it is for the service to be the same all the time---courteous and pleasant. If a problem shows up while they are working on the car, they will come and tell you what the problem is, how much it will cost and any additional time it will take for servicing. They are a 5 star dealership. More

Love The Dealership Let me say first off, I have had many wonderful experiences with this dealership. I recently had some small damage to my drivers side door. My deali Let me say first off, I have had many wonderful experiences with this dealership. I recently had some small damage to my drivers side door. My dealings with the repair persons were not up to I believe the dealerships "happy customers" standards. I believe the one person Lisa in this area was very fake and did not care about the person. She smiled at you while speaking very rude. I was told it would be a two day stay and it turned out to be four. When I called to ask if the car was ready she said she would call me when it was and she had no idea. At the time, I also had a service appointment scheduled. Everytime I asked her about the service she said she wasn't sure if it could or would be done because it was in her area. The question needed a yes or no answer. I hesitate to write this because I believe they did a wonderful job on the car and if I had to go back again I probably would, but, dealing with her was not pleasant at all. As far as the service, it was completed, I believe, as I never spoke with anyone and Lisa said when I asked her that yes it was completed. More

Always a pleasant experience. We have always found our scheduled service experiences to be great. Recently, though, I popped in for a check after a maintenance light came on, and We have always found our scheduled service experiences to be great. Recently, though, I popped in for a check after a maintenance light came on, and it was quickly attended to. Turns out it was a minor tire issue which someone took care of immediately,providing me with peace of mind. More

BEST EXPERIENCE EVER This is the most professional dealership I have ever dealt with - everyone is extremely knowledgeable and willing to answer all your questions and con This is the most professional dealership I have ever dealt with - everyone is extremely knowledgeable and willing to answer all your questions and concerns. We cannot say enough good about this dealership! More

Summary I'm so happy you asked for my opinion. I am extremely disappointed with Toyota. I am an older female on a fixed income. I bought my 2009 Corolla wi I'm so happy you asked for my opinion. I am extremely disappointed with Toyota. I am an older female on a fixed income. I bought my 2009 Corolla with the express reason of having it for many years. I am a low mileage driver. I decided on Toyota when I was buying a car because I've had Toyotas in the past and I was pleased with the quality. My 2009 Corolla was a HUGE disappointment to me. At approximately 16,000 the head gasket went on it. Shortly after that the entire front passenger seat needed to be replaced. At a routine oil change I was told I needed brakes to the tune of over $500. And at my last visit the VTI valve (I may have that wrong) needed to be replaced. At that time I immediately decided to get rid of the car. It has been a huge heartbreak and disappointment to me. It had roughly 22,000 miles on it. I wanted to have this car for at least another 5 to 6 years. But I could not take the thought of yet another thing going wrong with it. I will never buy another Toyota and I am passing the word around to family and friends to stay away from them. FYI - I even visited with your customer service person there to express my feelings. She is a lovely person but I got no results. I traded the Corolla and I now have an unexpected car payment for the next six years. Thanks for asking and giving me the opportunity to let you know what I think your your cars. Sarah Thatcher More

not satisfied I was not satisfied with my results. Had problem with Sat. radio which has not been resolved. Waiting to hear from Vito Sampogne. E-mail or phone I was not satisfied with my results. Had problem with Sat. radio which has not been resolved. Waiting to hear from Vito Sampogne. E-mail or phone More