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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,981 Reviews
Call Service Center (570) 740-3457

2,981 Reviews of Toyota of Scranton - Service Center

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October 10, 2024

Dan was super efficient and got the job done with no issues. He always goes above and beyond!! More

by TARAJANOSIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
Report | Print
Oct 11, 2024 -

Toyota of Scranton responded

TARAJANOSIK, Thank you for sharing your experience with Dan! We're thrilled to hear that he was efficient and went above and beyond to get the job done with no issues. It's always our goal to provide exceptional service, and it's great to know Dan consistently delivers that. We'll be sure to pass along your kind words to him. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again! Warm regards Dan and the Service Team Toyota of Scranton

October 10, 2024

Service was great and excellent. They are always checking on you and the kindness of everyone there is absolutely wonderful More

by VIRGENOCASIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Toyota of Scranton responded

VIRGENOCASIO, Thank you for your wonderful review! We're delighted to hear that you had a great service experience and felt well taken care of by our team. Providing excellent service and genuine kindness is what we strive for every day, so it’s fantastic to know we hit the mark. If there’s anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your kind words and look forward to serving you again! Warm regards, The Sales Team Toyota of Scranton

October 09, 2024

Ms. Politz recognizes me when I come for service at Toyota of Scranton. She is polite, professional and efficient ... consistently! She takes the time to explain options available to me re: service i More

by 343G9Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Toyota of Scranton responded

343G9Z, Thank you so much for your wonderful feedback! We're thrilled to hear that Ms. Politz consistently provides you with such polite, professional, and efficient service. Recognizing and taking care of our guests is a priority, and we’re glad she’s helping you feel valued each time you visit. We're proud to have her as part of our team, and it's great to know she represents the Toyota brand in a way that meets your expectations. Thank you for choosing Toyota of Scranton — we're honored to be considered 'simply the best!' We look forward to continuing to serve you! Warm regards, The Service Team Toyota of Scranton

October 08, 2024

dealing with Toyota is good and the workmanship is great but the labor cost is too high a good customer should get reduced labor charges and senior discounts should apply More

by THOMASSAVERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Toyota of Scranton responded

THOMASSAVERO, Thank you for your feedback and for being a valued customer! We’re happy to hear that you are pleased with our workmanship and overall experience. At Toyota of Scranton, we strive to provide high-quality service while maintaining fair and competitive pricing. We understand your concern about labor costs, and we do offer promotions and discounts periodically to help our customers save on service. Additionally, we’re always looking for ways to support our senior customers, and your suggestion will be taken into consideration. If you have any questions or would like more information on current offers, please feel free to reach out to us directly. We look forward to continuing to serve you! Warm regards, The Service Team Toyota of Scranton

October 07, 2024

As always my experience with Scranton Toyota's service department was excellent. The advisor apprised me of the cost and had the vehicle done as soon as possible More

by silverfocks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Toyota of Scranton responded

silverfocks, Thank you for your wonderful feedback! We’re so glad to hear that your experience with our service department was excellent once again. Keeping you informed and ensuring your vehicle is ready as soon as possible is always our priority. We appreciate your continued trust in Toyota of Scranton and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

October 07, 2024

Our salesman was Professional and courteous. No pressure to buy any different add in’s. Keep it up. More

by GORTON1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
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Oct 08, 2024 -

Toyota of Scranton responded

GORTON1969, Thank you for sharing your positive experience! We’re pleased to hear that your salesman provided professional and courteous service without any pressure. That’s exactly the kind of experience we aim to provide. We appreciate your feedback and will continue to strive for excellence. Thank you for choosing Toyota of Scranton, and we hope to assist you again in the future! Warm regards, The Sales Team Toyota of Scranton

October 07, 2024

Always an easy and pleasant experience when I take my Toyota Tacoma to Scranton Toyota. More

by CODYLEEBOWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
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Oct 08, 2024 -

Toyota of Scranton responded

CODYLEEBOWERS, Thank you for your great review! We’re thrilled to hear that every visit with your Toyota Tacoma has been an easy and pleasant experience. Providing a hassle-free service experience is always our goal, and we appreciate your loyalty to Toyota of Scranton. We look forward to continuing to serve you in the future! Take care, The Service Team Toyota of Scranton

October 07, 2024

They were the only dealership with the manual vehicle I wanted. Otherwise there was a good selection and courteous staff More

by DSOMERVILLE29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Felkowski
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Oct 08, 2024 -

Toyota of Scranton responded

DSOMERVILLE29, Thank you for your review! We’re glad we were able to provide the manual vehicle you were looking for and that you found our selection and staff to your satisfaction. It’s great to hear that our team provided courteous service, and we look forward to assisting you with any future vehicle needs. Thank you for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

October 07, 2024

I think the service is excellent and service advisor, Kacie Grieco, is wonderful and very helpful. More

by CHARLOTTEAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Toyota of Scranton responded

CHARLOTTEAY, Thank you so much for your wonderful review! We’re thrilled to hear that you found our service excellent, and we’re especially glad that Kacie Grieco provided you with the helpful and attentive care you deserve. We’ll be sure to share your kind words with her. Your satisfaction is always our priority, and we look forward to serving you again in the future. Thank you for choosing Toyota of Scranton! Warm regards, The Toyota of Scranton Team

October 07, 2024

I was treated well and felt the service on my vehicle was done well in a fairly timely manner. More

by BIFFY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Toyota of Scranton responded

BIFFY7, Thank you for taking the time to share your experience! We’re glad to hear that you were treated well and that your vehicle service was completed to your satisfaction in a timely manner. We truly appreciate your business and look forward to serving you again at Toyota of Scranton. Safe travels! Warm regards, The Service Team Toyota of Scranton

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