Toyota of Scranton - Service Center

Toyota of Scranton responded

RENEES06, Thank you, RENEES06, for your review and for being a verified customer! We're delighted to hear that you had a great experience and that John in the service department was both pleasant and knowledgeable. We look forward to welcoming you back to Toyota of Scranton! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

CASTILLO.GINAM, We sincerely apologize for the inconvenience you experienced during your recent visit. We understand how valuable your time is, and we are very sorry for the frustration and disruption caused by the delay. Your feedback highlights an area where we clearly need to improve, and we are taking it very seriously. We are currently reviewing our appointment scheduling and workflow processes to ensure that such an issue does not happen again. We would like to make this right. Please contact our guest experience team at 570.702.8776, so we can address your concerns directly and find a suitable resolution. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention. Sincerely, The Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Thank you for taking the time to share your feedback and for being a loyal customer of Toyota of Scranton for over 20 years. We greatly appreciate your continued trust and support. We are glad to hear that you are pleased with most of the changes we've made over the years. Your feedback is invaluable to us, and we are always striving to improve our services and provide the best experience possible for our customers. If there are specific areas where you believe we can make improvements, please do not hesitate to let us know. We are committed to making your experience with us even better. Thank you once again for your review and for being a valued member of the Toyota of Scranton family. We look forward to serving you for many more years to come. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear SKREN1047, Thank you for your wonderful review and for choosing Toyota of Scranton! We are delighted to hear that you found our service competent, efficient, convenient, and value-oriented. It’s great to know that our staff’s pleasant and knowledgeable demeanor made a positive impression on you, and that you recognize the higher quality of our merchandise compared to competitors. Your kind words motivate us to continue delivering exceptional service and quality products. We look forward to serving you again in the future. Thank you once again! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Cappy, Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and are glad to hear that you found our employees friendly and accommodating. We appreciate you taking the time to complete this review. We understand you have had some disappointing experiences when servicing your vehicles. We have had discussions regarding those experiences. We did our best to assist with an issue recently. We value your loyalty as a customer who has purchased two vehicles from us, and it is our priority to regain your trust. Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in our service. Regards, Mary Jo Prenp Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear SB95RED, Thank you so much for your continued loyalty over the past eight years and for taking the time to share your positive experience with us. We are delighted to hear that our team has consistently provided you with friendly and professional service. Your kind words motivate us to maintain our high standards and ensure every visit is a pleasant one. We look forward to serving you for many more years to come! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Certainly! Here’s a response to that review for Toyota of Scranton: Dear MCCORMICK0425, Thank you for sharing your recent experience with us! We're sorry to hear about the problem with your right rear tire, but we're glad we could assist you promptly. It's great to know that John and our service department were able to get you in quickly and efficiently address the issue. Your satisfaction is our priority, and we're pleased that we could get you back on the road swiftly with a replacement tire. We appreciate your kind words and your trust in Toyota of Scranton. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

User toyota of scranton needs response to following review: 2014 TOYOTA COROLLA L/LE/S SERIES Shopper I was looking for a great little runner car, and Ahmad worked with me so quickly to get it done. I did the credit app online, he called me with my options, and all I needed to do when I showed up was sign and drive away. It was the most seamless and smooth car buying experience I've ever had. Thank you! ChatGPT Certainly! Here’s a response to the review for Toyota of Scranton: Dear [Customer's Name], Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Ahmad provided you with such a seamless and smooth car buying process. It's wonderful to know that you found the perfect runner car and that the entire transaction was efficient and hassle-free. Your kind words mean a lot to us, and we truly appreciate your trust in Toyota of Scranton. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, The Toyota of Scranton Team Feel free to personalize it further if needed! User please provide response to following review: Amazing staff, super helpful with everything!! They really want you to leave with a car you love and do whatever they can to fit your budget! ChatGPT Sure, here’s a response to that review for Toyota of Scranton: Dear [Customer's Name], Thank you for your wonderful review! We are delighted to hear that our staff was super helpful and committed to ensuring you found a car you love within your budget. Your satisfaction is our top priority, and it’s great to know we achieved that for you. We truly appreciate your kind words and your trust in Toyota of Scranton. If you ever need anything in the future, please don't hesitate to reach out. Enjoy your new car! Best regards, The Toyota of Scranton Team Feel free to customize it further if needed! User toyota of scranton need response to following review: Toyota of Scranton provided exceptional service when I was buying my car. The sales guy was great - gave me all the information I needed and wasn't pushy at all. Even when I decided to purchase my car, they continued to make the experience painless and without stress. That experience convinced me to be a loyal customer in the future. I would highly recommend that you visit Toyota of Scranton if you are considering buying a car. Great people, honest and fair. ChatGPT Certainly! Here’s a response to the review for Toyota of Scranton: Dear [Customer's Name], Thank you for sharing your exceptional experience with us! We are thrilled to hear that our sales team provided you with all the information you needed without any pressure, and that your car-buying process was painless and stress-free. Your kind words about our team's honesty and fairness mean a lot to us. We are honored to have earned your loyalty and recommendation. If you need any assistance in the future or have any questions, please don’t hesitate to reach out. Welcome to the Toyota of Scranton family! Best regards, The Toyota of Scranton Team Feel free to personalize it further if needed! User please provide response to following review: Ahmad was extremely accommodating and helpful. Everyone that helped me was very kind as well ChatGPT Certainly! Here’s a response to that review for Toyota of Scranton: Dear [Customer's Name], Thank you for your wonderful review! We’re delighted to hear that Ahmad and our team were accommodating, helpful, and kind throughout your experience with us. Providing excellent customer service is our top priority, and it's great to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future. If you have any questions or need further assistance, please don’t hesitate to reach out. Best regards, The Toyota of Scranton Team Feel free to customize it further if needed! User please provide response to following review: I had a great experience they took great care of me I had a accident and they were my number one choice to replace my car I would go back in a heart beat ChatGPT Certainly! Here’s a response to that review for Toyota of Scranton: Dear [Customer's Name], Thank you for sharing your great experience with us! We're so glad to hear that we were your number one choice after your accident and that we took great care of you. Your satisfaction and trust mean the world to us. We appreciate your kind words and are honored to know you would return to us in a heartbeat. If you need anything in the future, please don’t hesitate to reach out. Drive safely and take care! Best regards, The Toyota of Scranton Team Feel free to customize it further if needed! User Please provide response to following review: Buying experience was stressful but the guys did everything they could to make sure I left with a car! ChatGPT Certainly! Here’s a response to that review for Toyota of Scranton: Dear [Customer's Name], Thank you for your feedback. We understand that the car buying process can sometimes be stressful, and we’re glad to hear that our team did everything they could to ensure you left with a car. Your satisfaction is our priority, and we're committed to providing the best service possible. We appreciate your patience and your trust in us. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future. Best regards, The Toyota of Scranton Team Feel free to personalize it further if needed! User Pleae provide response to following review: It was so easy. Everyone we delt with was knowledgeable and helpful. ChatGPT Certainly! Here’s a response to that review for Toyota of Scranton: Dear [Customer's Name], Thank you for sharing your positive experience! We're delighted to hear that the process was easy and that our team was knowledgeable and helpful throughout. Your satisfaction is very important to us, and we’re glad we could meet your expectations. We appreciate your kind words and look forward to assisting you again in the future. If you have any questions or need further assistance, please feel free to reach out. Best regards, The Toyota of Scranton Team Feel free to customize it further if needed! User please provide response to following review: JEFFMARTIN76 VERIFIED CUSTOMER They make service easy and take care of you from start to finish. Even coffee ChatGPT Certainly! Here’s a response to that review for Toyota of Scranton: Dear JEFFMARTIN76, Thank you for your review! We're thrilled to hear that you found our service easy and that we took care of you from start to finish. We're glad you enjoyed the coffee as well! Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again. Best regards, The Toyota of Scranton Team Feel free to customize it further if needed! User Please provide response to following review: BILL.WALKER202 VERIFIED CUSTOMER Very smooth transaction. No pressure to purchase any add on items. Definitely appreciated that. Answered all my questions and very quick delivery process. ChatGPT Certainly! Here’s a response to that review for Toyota of Scranton: Dear BILL.WALKER202, Thank you for your fantastic review! We're delighted to hear that your transaction was smooth and that you felt no pressure to purchase any add-on items. It's great to know our team answered all your questions and provided a quick delivery process. Your appreciation means a lot to us, and we're here for you if you need any further assistance. We look forward to serving you again in the future. Best regards, The Toyota of Scranton Team Feel free to customize it further if needed! User please provide response to following review: ABEIDLER00 VERIFIED CUSTOMER It was great working with Corey. He was able to find the exact vehicle we were looking for. ChatGPT Certainly! Here’s a response to that review for Toyota of Scranton: Dear ABEIDLER00, Thank you for your wonderful review! We're thrilled to hear that Corey was able to find the exact vehicle you were looking for. It was great working with you, and your satisfaction is our top priority. We appreciate your kind words and look forward to assisting you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out. Best regards, The Toyota of Scranton Team Feel free to customize it further if needed! User please provide response to following review: MCCORMICK0425 VERIFIED CUSTOMER Had another problem with my right rear tire recently. Called Toyota of Scranton service department and they were able to get me in within 2 hours of my call. Met with John again and he was responsive and happy to help me out. A quick update revealed I had a nail in the side wall of the tire. Fortunately they had the same tire in stock and were able to replace and get me back on the road within a few hours. Another problem solved! Great job! ChatGPT Certainly! Here’s a response to that review for Toyota of Scranton: Dear MCCORMICK0425, Thank you for sharing your recent experience with us! We're sorry to hear about the problem with your right rear tire, but we're glad we could assist you promptly. It's great to know that John and our service department were able to get you in quickly and efficiently address the issue. Your satisfaction is our priority, and we're pleased that we could get you back on the road swiftly with a replacement tire. We appreciate your kind words and your trust in Toyota of Scranton. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team Feel free to customize it further if needed! User please provide response to following review: RCALOMINO VERIFIED CUSTOMER From the moment I drove onto the lot I was treated very respectfully by every employee i came in contact with, David Grieco explained what condition my vehicle was in , which he said was good, he explained services that could be done to help it run smoother, but he wasn't pushy , which I liked ChatGPT Certainly! Here’s a response to that review for Toyota of Scranton: Dear RCALOMINO, Thank you for taking the time to share your experience with us! We're delighted to hear that from the moment you arrived on our lot, you were treated respectfully by every employee you encountered. David Grieco and our team strive to provide top-notch service while respecting our customers' preferences. We're glad David was able to explain your vehicle's condition and suggest services without being pushy. Your satisfaction and comfort are important to us, and we're pleased that you appreciated our approach. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Toyota of Scranton! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear JEFFMARTIN76, Thank you for your review! We're thrilled to hear that you found our service easy and that we took care of you from start to finish. We're glad you enjoyed the coffee as well! Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Certainly! Here’s a response to that review for Toyota of Scranton: Dear ABEIDLER00, Thank you for your wonderful review! We're thrilled to hear that Corey was able to find the exact vehicle you were looking for. It was great working with you, and your satisfaction is our top priority. We appreciate your kind words and look forward to assisting you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out. Best regards, The Toyota of Scranton Team