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Toyota of Scranton - Service Center

Scranton, PA

4.7
2,862 Reviews

2,862 Reviews of Toyota of Scranton - Service Center

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June 24, 2024

Treated well. good deal, but pressure at the end to buy warranties I did not want. More

by DNN225
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Schork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Toyota of Scranton responded

Dear DNN225, Thank you for taking the time to share your feedback with us. We are pleased to hear that you felt well-treated and satisfied with the deal you received. We apologize for any pressure you felt during the final stages of your purchase regarding additional warranties. Your comfort and satisfaction are our top priorities, and we understand how important it is to feel confident in your decisions. We appreciate your business and hope to serve you again in the future. If there is anything more we can do to assist you or if you have any further concerns, please do not hesitate to reach out. Best regards, The Sales Team Toyota of Scranton

June 23, 2024

They went above and beyond to get my truck ready to take home. I couldn’t be happier More

by SLOVIK89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Toyota of Scranton responded

SLOVIK89, Thank you so much for your wonderful review! We are thrilled to hear that our team went above and beyond to get your truck ready for you to take home. Your happiness is our top priority, and we are delighted that we could meet your expectations. If there is anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, The Sales Team Toyota of Scranton

June 22, 2024

The dealership is fine, I purchased my last 2 cars there. However, if I met the sales supervisor, don't know his name prior to my purchase, I would have gone elsewhere. He came off as indifferent, condes More

by OWLMAN1950
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Felkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Toyota of Scranton responded

Dear OWLMAN1950, Thank you for taking the time to share your feedback and for your continued loyalty in purchasing your last two cars with us. We are pleased to hear that you found our dealership satisfactory and that your salesman provided excellent, transparent, and accommodating service. We sincerely apologize for the negative experiences you had with the sales supervisor and one of our finance managers. It is disheartening to learn that their behavior affected your overall experience. We strive to treat all our customers and team members with the utmost respect and professionalism, and it is clear we fell short in this instance. Your comments will be addressed with the individuals involved to ensure such incidents do not happen in the future. Regarding the request for a five-star review, we understand your concerns and apologize for any pressure you felt. Your honest feedback is invaluable to us, and we appreciate your candor. We aim to earn five-star reviews through exceptional service and customer satisfaction, not by requesting them. Thank you for bringing these issues to our attention. We value your feedback as it helps us improve. If there is anything further we can do to address your concerns or enhance your experience with us, please feel free to reach out directly at 570.702.8776. We appreciate your business and hope to have the opportunity to serve you better in the future. Best regards, Mary Jo Preno Vice President of Guest Experience

June 22, 2024

the dealership is fine. I am on my 5th lease of the RAV. Hailee was very helpful and made sure the car got washed. More

by JMESSNER219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hailee Politz
Jun 24, 2024 -

Toyota of Scranton responded

JMESSNER219, Thank you for sharing your feedback! We are delighted to hear that you find our dealership satisfactory and that you are on your 5th lease of the RAV4 with us. Your loyalty means a lot to us. We are especially pleased to know that Hailee was very helpful and ensured your car was washed. We strive to provide exceptional service to all our customers, and it’s wonderful to hear that Hailee met your expectations. If there is anything more we can do for you, please don’t hesitate to let us know. We look forward to continuing to serve you in the future! Best regards, Mary Jo Preno Vice President of Guest Experience

June 21, 2024

Service people do not take the time to explain what the job will include. In my opinion they are impatient in dealing with the customer-most specifically the women working the phones. More

by HHILBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Seijas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Toyota of Scranton responded

HHILBORN, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with our service. We value every customer's input and are committed to providing clear, patient, and respectful communication to all. Your concerns about our service team's explanations and the behavior of our phone staff are taken seriously. We will address these issues with our team to ensure they take the necessary time to thoroughly explain each job and maintain a patient, courteous demeanor. We appreciate your feedback as it helps us improve our services. If you have any further concerns or if there is anything we can do to make this right, please do not hesitate to reach out to us directly. Sincerely, Customer Experience Team Toyota of Scranton

June 21, 2024

Always a great experience from buying a car to service appointments. Friendly and go above and beyond. More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Toyota of Scranton responded

Lori, Thank you so much for your wonderful review! We are thrilled to hear that you consistently have great experiences with us, from purchasing your vehicle to scheduling service appointments. Our team takes great pride in providing friendly and exceptional service, and it's rewarding to know that we have met and exceeded your expectations. Your kind words motivate us to continue delivering the best possible experience for all our customers. If there is anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

June 20, 2024

Ashley actually cares about the people she’s takes care of. She always tries to do best by you and Toyota. More

by Safetyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Toyota of Scranton responded

Safetyg, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Ashley's dedication and care made a positive impact on you. Our team strives to provide the best service possible, and it's wonderful to know that Ashley exemplifies this commitment. We appreciate your feedback and look forward to continuing to serve you and meet your needs at Toyota. Warm regards, The Service Team Toyota of Scranton

June 19, 2024

Service is great. Emily was a great salesperson. Explained everything and answered all my questions More

by BETTYBCKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Toyota of Scranton responded

Dear Betty, Thank you for taking the time to share your positive experience! We are delighted to hear that you received great service and that Emily was able to assist you effectively. Providing clear explanations and answering all your questions are key to ensuring a smooth car-buying process, and we’re glad Emily met your expectations. We appreciate your business and look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

June 19, 2024

Excellent experience great service and people. cannot say enough good. The only time I would have more words would be to express problems. You are doing well More

by BENARGYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Toyota of Scranton responded

Dear Benargyle, Thank you for your fantastic review! We are delighted to hear that you had an excellent experience with us. Your kind words about our service and staff mean a lot to our team. We strive to provide the best service possible, and it’s gratifying to know we are meeting your expectations. We appreciate your trust in Toyota of Scranton and look forward to continuing to serve you. Best regards, The Toyota of Scranton Team

June 19, 2024

Top notch. Andrew Weinberger has always gone above and beyond for us. He has a good support staff also. Additionally, Doug Stahl, Jordan Printz and Jonathan More

by GOLDENS1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Weinberger
Jun 19, 2024 -

Toyota of Scranton responded

GOLDENS1022, Thank you for taking the time to complete a review of your recent experience with our dealership. You mention several team members and we will make certain to pass along your comments. We are delighted to know you enjoy coming to our dealership and working with our team. We look forward to a long time friendship. Take care, The Toyota of Scranton Team

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