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Toyota of Scranton - Service Center

Scranton, PA

4.7
2,860 Reviews
Call Service Center (570) 740-3457

2,860 Reviews of Toyota of Scranton - Service Center

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August 28, 2024

I don’t understand how my $21,340 buyout turned into a $40,000 loan. The financial department did not do right by me. More

by KSCHRECK05
Recommend Dealer
No
Employees Worked With
Justin Cheverez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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August 26, 2024

Not going to anyone else ever. If Hallie leaves Toyota I’m taking the bus. More

by EMMA1764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
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Aug 27, 2024 -

Toyota of Scranton responded

EMMA1764, Thank you so much for your fantastic review! We're thrilled to hear that Hallie provided you with such excellent service that you'd consider taking the bus if she ever left. We'll be sure to share your kind words with her. We're lucky to have such a dedicated team member, and we're grateful for your loyalty to Toyota of Scranton. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again! Best regards, Toyota of Scranton Team

August 23, 2024

Still have reservations because of the deal I got , thanks for taking advantage of a 70 year old retired man . More

by JOEGOMEZ2753
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David Grieco
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Toyota of Scranton responded

Thank you for sharing your feedback with us and for giving us a 4-star rating. We are truly sorry to hear that you feel taken advantage of, and this is certainly not the experience we want our customers to have. We strive to provide a fair and transparent experience for everyone, regardless of age or background. Please know that we value your business and would like to understand more about your concerns. We invite you to reach out to us directly at 570.702.8776, so we can discuss this further and work towards a resolution that will meet your satisfaction. Thank you for bringing this to our attention. We are committed to making things right and ensuring a positive experience for all our customers. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

August 23, 2024

Everyone in the service team was kind and ensured a smooth service experience. David was great and even helped me negotiate a service price More

by ITSRJHAMILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Toyota of Scranton responded

ITSRJHAMILTON Thank you so much for your wonderful feedback! We're delighted to hear that you had a smooth service experience with our team. It's great to know that David could assist you and help with the service price. We strive to provide excellent customer service and ensure every visit is a positive one. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to seeing you again! Best regards, The Service Team Toyota of Scranton

August 22, 2024

The service people really welcome everyone and make them feel special. They are very informative and helpful throughout the whole process. More

by DEVANNEYTERESA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Toyota of Scranton responded

DEVANNEYTERESA, Thank you so much for your kind words! We're thrilled to hear that our service team made you feel welcomed and well-informed throughout your visit. We strive to provide each of our customers with a special experience, and it's great to know we succeeded with you. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

August 21, 2024

Misrepresented the vehicle, refused to negotiate, added fees, and withheld information. I will never go back. More

by AMANDAMAY231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kozak, Mary Jo Premo
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Aug 22, 2024 -

Toyota of Scranton responded

Thank you for sharing your feedback. We apologize that your experience did not meet your expectations. We strive for transparency in all of our transactions and regret if there was any misunderstanding regarding the vehicle's condition. We take pride in being upfront about our "as is" vehicles, ensuring that all customers are fully informed before making a purchase. We provided a complimentary diagnosis as a gesture of goodwill and recommended further consultation with Audi specialists to address your concerns. We are sorry to hear you had a disappointing experience at our dealership. Regards, The Toyota of Scranton Team

August 20, 2024

I always had an aversion to going to a dealership for service. My fears have been assuaged ever since I purchased my vehicle from Toyota of Scranton. Great staff and a great service department. More

by GHOST77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 20, 2024

My first time at this dealer for service and I was pleasantly surprised with the efficiency and great customer service. It's safe to say I'll be back for all my service needs in the future. More

by TRACEY12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Toyota of Scranton responded

TRACEY12, Thank you for choosing Toyota of Scranton for your service needs and for sharing your positive experience! We're thrilled to hear that your first visit exceeded your expectations with our efficiency and customer service. It's wonderful to know that we’ve earned your trust for future service visits. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again! Warm regards, The Toyota of Scranton Team

August 20, 2024

Very professional, our sales rep Doug and all of the staff are wonderful, and a hassle free experience. I would highly recommend them. More

by MARK.REESE
Service Time
Recommend Dealer
Yes
Employees Worked With
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Toyota of Scranton responded

MARK.REESE, Thank you for your fantastic review! We're delighted to hear that Doug and the rest of our team provided you with a professional and hassle-free experience. It's wonderful to know that you would highly recommend us. Your satisfaction is our top priority, and we're so glad we could meet your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

August 20, 2024

Loved the staff at Toyota of Scranton felt like I was valued as a customer. Enjoyed my experience at Toyota of Scranton. More

by PMALEY40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Toyota of Scranton responded

PMALEY40, Thank you so much for your kind words! We're thrilled to hear that you felt valued as a customer and that you enjoyed your experience with us at Toyota of Scranton. Our team is dedicated to making sure every customer feels appreciated, and we're glad we could make your visit a positive one. If you need anything else, don't hesitate to reach out. We look forward to welcoming you back in the future! Take care, The Toyota of Scranton Team

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