Toyota of Scranton - Service Center

Toyota of Scranton responded

HESSY007, Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that our team has been able to meet your transportation and maintenance needs. Your satisfaction is our top priority, and we are grateful for your trust in us. We look forward to continuing to provide you with excellent service in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

KEYSERRAYLEEPIER43, Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Doug and Richie were able to assist you and make the process of getting a car easier. Your appreciation means a lot to us. God bless you too, and we look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

DPARKS2407, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit. We understand how frustrating it can be when our service does not meet your expectations. Our goal is to provide excellent service to all our customers, even during our busiest times. We regret that we fell short of this goal during your visit. Your comments are valuable to us, and we will use them to improve our processes and ensure that we can provide better service in the future. If there is anything specific we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to reach out to us directly at 570.702.8776. We appreciate your patience and hope to have the opportunity to serve you better in the future. Thank you for your understanding. Best regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

Dear DNN225, Thank you for taking the time to share your feedback with us. We are pleased to hear that you felt well-treated and satisfied with the deal you received. We apologize for any pressure you felt during the final stages of your purchase regarding additional warranties. Your comfort and satisfaction are our top priorities, and we understand how important it is to feel confident in your decisions. We appreciate your business and hope to serve you again in the future. If there is anything more we can do to assist you or if you have any further concerns, please do not hesitate to reach out. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

SLOVIK89, Thank you so much for your wonderful review! We are thrilled to hear that our team went above and beyond to get your truck ready for you to take home. Your happiness is our top priority, and we are delighted that we could meet your expectations. If there is anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear OWLMAN1950, Thank you for taking the time to share your feedback and for your continued loyalty in purchasing your last two cars with us. We are pleased to hear that you found our dealership satisfactory and that your salesman provided excellent, transparent, and accommodating service. We sincerely apologize for the negative experiences you had with the sales supervisor and one of our finance managers. It is disheartening to learn that their behavior affected your overall experience. We strive to treat all our customers and team members with the utmost respect and professionalism, and it is clear we fell short in this instance. Your comments will be addressed with the individuals involved to ensure such incidents do not happen in the future. Regarding the request for a five-star review, we understand your concerns and apologize for any pressure you felt. Your honest feedback is invaluable to us, and we appreciate your candor. We aim to earn five-star reviews through exceptional service and customer satisfaction, not by requesting them. Thank you for bringing these issues to our attention. We value your feedback as it helps us improve. If there is anything further we can do to address your concerns or enhance your experience with us, please feel free to reach out directly at 570.702.8776. We appreciate your business and hope to have the opportunity to serve you better in the future. Best regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

JMESSNER219, Thank you for sharing your feedback! We are delighted to hear that you find our dealership satisfactory and that you are on your 5th lease of the RAV4 with us. Your loyalty means a lot to us. We are especially pleased to know that Hailee was very helpful and ensured your car was washed. We strive to provide exceptional service to all our customers, and it’s wonderful to hear that Hailee met your expectations. If there is anything more we can do for you, please don’t hesitate to let us know. We look forward to continuing to serve you in the future! Best regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

HHILBORN, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with our service. We value every customer's input and are committed to providing clear, patient, and respectful communication to all. Your concerns about our service team's explanations and the behavior of our phone staff are taken seriously. We will address these issues with our team to ensure they take the necessary time to thoroughly explain each job and maintain a patient, courteous demeanor. We appreciate your feedback as it helps us improve our services. If you have any further concerns or if there is anything we can do to make this right, please do not hesitate to reach out to us directly. Sincerely, Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

Lori, Thank you so much for your wonderful review! We are thrilled to hear that you consistently have great experiences with us, from purchasing your vehicle to scheduling service appointments. Our team takes great pride in providing friendly and exceptional service, and it's rewarding to know that we have met and exceeded your expectations. Your kind words motivate us to continue delivering the best possible experience for all our customers. If there is anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Safetyg, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Ashley's dedication and care made a positive impact on you. Our team strives to provide the best service possible, and it's wonderful to know that Ashley exemplifies this commitment. We appreciate your feedback and look forward to continuing to serve you and meet your needs at Toyota. Warm regards, The Service Team Toyota of Scranton