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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,813 Reviews

2,813 Reviews of Toyota of Scranton - Service Center

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August 13, 2024

I had Emily Hardinger! She was amazing. I highly recommend her as a great employee and sales person. More

by DEBBIESTRAYER2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Toyota of Scranton responded

DEBBIESTRAYER2020, Thank you for your fantastic feedback! We’re delighted to hear that Emily Hardinger provided you with an amazing experience. It’s wonderful to know that her dedication and skills made such a positive impression on you. We’ll be sure to pass along your kind words to her. Your recommendation means a lot to us, and we’re grateful for your support. If you need anything in the future, don’t hesitate to reach out—we’re here to help! Take care, The Sales Team Toyota of Scranton

July 16, 2024

Very pleased with the knowledge and courtesy shown to me . Explained everything so that could understand the issue with my vehicle More

by CATHYPAWLOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2024

Scheduled maintenance and tire rotation performed on my 2022 RAV 4. As always, the service was excellent from start to finish. Stephanie my service lead was informative and very helpful. Great job! More

by MCCORMICK0425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Toyota of Scranton responded

MCCORMICK0425, Thank you for sharing your positive experience with us! We're delighted to hear that your scheduled maintenance and tire rotation for your 2022 RAV4 went smoothly. It's wonderful to know that Stephanie provided you with informative and helpful service. We appreciate your kind words and look forward to continuing to serve you with excellence. Best regards, The Toyota of Scranton Team

July 11, 2024

Staff was professional and courteous. There was an issue with the original diagnosis of the vehicle, however the under warranty repair was completed and issue was completely resolved. More

by RPRP3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Toyota of Scranton responded

RPRP3, Thank you for your feedback. We appreciate your kind words about our professional and courteous staff. We apologize for any inconvenience caused by the initial diagnosis issue. We're glad to hear that the under-warranty repair was completed successfully and that the issue was fully resolved. Your satisfaction is important to us, and we look forward to providing you with excellent service in the future. Best regards, tHE tOYOTA OF sCRANTON tEAM

July 11, 2024

Always a great experience. Everyone there are polite and easy to talk with, was happy with the service. More

by AT901SUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Toyota of Scranton responded

AT901SUE, Thank you for your wonderful review! We're delighted to hear that you always have a great experience with us. Our team takes pride in being polite and easy to talk with, and we're thrilled that you're happy with our service. Your feedback means a lot to us, and we look forward to continuing to serve you in the future! Best regards, The Toyota of Scranton Service Team

July 04, 2024

People are Great, selection is great, Service is great, I would recommend this dealership to everyone More

by COOLAIR
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Toyota of Scranton responded

COOLAIR, Thank you for your fantastic review! We are thrilled to hear that you had such a positive experience with our team, selection, and service. Your recommendation means the world to us, and we are grateful for your support. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to serving you again! Best regards, The Team at Toyota of Scranton

July 04, 2024

We flew to Scranton to pick up a Toyota Sienna Vmi conversion van.multiple issues getting there and a last minute part was needed. Jeff set us up in a nearby motel with funds for meals. They returned More

by IBABOUT
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Felkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Toyota of Scranton responded

IBABOUT, Thank you for sharing your experience with us! We are delighted to hear that Jeff and our team were able to assist you with the necessary arrangements and ensure your stay was comfortable while waiting for your Toyota Sienna Vmi conversion van. It’s great to know that despite the challenges, we could meet your needs and make the process smoother for you. Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance or have any questions, please don’t hesitate to reach out. Enjoy your new van! Best regards, The Team at Toyota of Scranton

July 03, 2024

As always, we had a great experience with Toyota of Scranton and always feel like we are appreciated as your long time customers. More

by RUTH.BEAUMAN
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramone
Jul 03, 2024 -

Toyota of Scranton responded

RUTH.BEAUMAN, Thank you for your kind words! We truly value your loyalty and are thrilled to hear that you consistently have a great experience with us. We appreciate your continued support and look forward to serving you for many more years to come. If there's anything else we can assist you with, please don't hesitate to let us know! Warm regards, The Toyota of Scranton Team

July 02, 2024

Always a great experience. They are very accommodating. They are also very helpful with any questions or concerns. More

by Thomas D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Toyota of Scranton responded

Thomas D, experience with us and find our team accommodating and helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, The Customer Experience Team Toyota of Scranton

July 02, 2024

Nikki was fantastic. She was helpful and kept us up to date during the entire buying process. More

by NICKY.CALLENDER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Toyota of Scranton responded

NICKY.CALLENDER, Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that Nikki provided you with fantastic service and kept you well-informed throughout the buying process. Your satisfaction is our top priority, and it’s great to know we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again! Best regards, The Sales Team Toyota of Scranton

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