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Toyota of Scranton - Service Center

Scranton, PA

4.7
2,860 Reviews
Call Service Center (570) 740-3457

2,860 Reviews of Toyota of Scranton - Service Center

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September 16, 2024

Stephanie was terrific to work with: she was very helpful and knowledgeable with my service appointment and tire purchase. More

by SUE5791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Toyota of Scranton responded

SUE5791, Thank you so much for your kind words! We’re thrilled to hear that Stephanie provided you with excellent service and that you were pleased with your tire purchase. At Toyota of Scranton, we strive to offer the best experience possible, and it’s wonderful to know that Stephanie’s helpfulness and knowledge made a positive impact. If you need anything else or have further questions, feel free to reach out. We look forward to seeing you again soon! Warm regards, Service Team Toyota of Scranton

September 16, 2024

Chelsea was very friendly and honest. ... would request her next time that I come in for a service. More

by ALBY10490
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Toyota of Scranton responded

ALBY10490, Thank you for taking the time to leave us a review! We’re delighted to hear that Chelsea provided you with friendly and honest service. We’ll be sure to pass along your kind words to her. We look forward to welcoming you back to Toyota of Scranton for your next service appointment and ensuring you have another great experience with Chelsea. If you need anything in the meantime, don’t hesitate to reach out! Take care, Service Team Toyota of Scranton

September 15, 2024

it was a fine experience and David was very nice to deal with during the service More

by J_TIGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Toyota of Scranton responded

J_TIGUE, Thank you for the 5-star review! We’re delighted to hear that you had a fine experience and that David made your service visit enjoyable. We’ll be sure to pass along your kind words to him. If you need anything else or have any questions in the future, please feel free to reach out. Thanks again for your feedback and for choosing Toyota of Scranton! Best regards, The Toyota of Scranton Team

September 13, 2024

Chelsea was very helpful that day. It was nice to get the service where we got a car. More

by TSUKASA&JAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Toyota of Scranton responded

TSUKASA&JAMES, Thank you so much for your review! We're thrilled to hear that Chelsea was able to assist you and that you had a positive experience with our service department. We always strive to provide top-notch service and are glad it showed during your visit. If you have any suggestions regarding your experience or any questions, don't hesitate to reach out. Safe driving and we look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

September 13, 2024

Top Toyota dealer in NEPA. Excellent customer service never leaving the customer in limbo. Would recommend to anyone. More

by AKIRALUKE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve - Collision
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Sep 15, 2024 -

Toyota of Scranton responded

AKIRALUKE27, Thank you so much for the fantastic review! We’re honored to be recognized as the top Toyota dealer in NEPA. It’s our goal to provide excellent customer service and ensure that our customers are never left in limbo, so we’re thrilled to hear that we achieved that for you. We appreciate your recommendation and look forward to serving you and anyone you send our way. If you need anything else or have any questions, don’t hesitate to reach out! Best regards, The Toyota of Scranton Team

September 13, 2024

Every thing I needed was done efficiently and quickly and the transactions were smooth Thanks More

by MARIELENA1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2024 -

Toyota of Scranton responded

MARIELENA1026, Thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us was efficient and smooth. Our team strives to provide seamless service, so it’s wonderful to know we hit the mark. If you need anything else or have any questions in the future, feel free to reach out. Thanks again for your feedback and for choosing Toyota of Scranton! Best regards, The Toyota of Scranton Team

September 09, 2024

Lies about service, poor job on inspection. The customer service is bad, unprofessional environment terrible at vehicle service. More

by Gabriel Molinaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Boyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Seiwell
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Sep 10, 2024 -

Toyota of Scranton responded

Gabriel Molinaro, Thank you for your feedback. We’re genuinely sorry to hear about your experience and the issues you’ve encountered. This is not the level of service we strive to provide. We take your concerns seriously and would like to address them directly. Please reach out to us at your earliest convenience so we can discuss the specifics. Your satisfaction is important to us, and we make every effort to work with our customers in order to reach a resolution. Regards, The Toyota of Scranton Team

September 09, 2024

Great service and was very happy with how I was treated while looking for a new vehicle More

by JESSIE.ROMANCHICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Toyota of Scranton responded

JESSIE.ROMANCHICK, Thank you for your kind words! We’re thrilled to hear that you were happy with the service and how you were treated during your search for a new vehicle. Our team is dedicated to providing a positive and supportive experience, and it’s great to know we succeeded. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

September 09, 2024

The salesman and the manager and the financial team were amazing. They made us feel like family. They could not do enough for us. So a great experience. More

by MCANDREW604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Toyota of Scranton responded

MCANDREW604, Thank you so much for your wonderful review! We’re thrilled to hear that our sales, management, and financial teams made you feel like family and provided such a positive experience. It’s our goal to go above and beyond for our customers, and we’re glad we were able to do that for you. If there’s anything else we can assist with, please don’t hesitate to reach out. We look forward to seeing you again! Warm regards, The Toyota of Scranton Team

September 09, 2024

The people there were very welcoming and helped me find a car that suited me best. I had a great experience, especially with Hannah, and absolutely love my new vehicle! More

by JESSICAPALAUSKAS
Recommend Dealer
Yes
Employees Worked With
Hannah Schork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Toyota of Scranton responded

JESSICAPALAUSKAS, Thank you for your great review! We’re so glad to hear that you had a wonderful experience and that Hannah was able to help you find the perfect car. It’s fantastic to know that you’re loving your new vehicle. If you need anything else or have any questions, don’t hesitate to reach out. We look forward to seeing you again! Warm regards, The Toyota of Scranton Team

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