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Toyota of Santa Maria

Santa Maria, CA

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116 Reviews

1643 S Bradley Road

Santa Maria, CA

93454

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116 Reviews of Toyota of Santa Maria

October 22, 2024

Beware of rim damaged done by service technicians. 2023 Rav, standard service, tire, brake, misc. Ready for pick, notice all for rims are damaged, most damaged closer to center hub with some outter da More

by Chantal
Recommend Dealer
No
Employees Worked With
Jose Reyes
Oct 22, 2024 -

Toyota of Santa Maria responded

Dear Chantal, Thank you for taking the time to share your feedback with us. I sincerely apologize for the inconvenience and disappointment you experienced regarding the damage to your rims. We strive for the highest standards of service, and I regret that we fell short in this instance. I understand how upsetting this situation must be, especially as you take pride in your vehicle. We take your concerns seriously, and I assure you we are looking into this matter to prevent it from happening again in the future. If there’s anything further we can do to address your concerns or assist you, please don’t hesitate to reach out. We appreciate your loyalty to Toyota and hope to restore your confidence in our service. Best regards

January 22, 2024

I completely appreciate the service I received at this dealership and from my salesman Gerald and finance person, Pascal. Gerald was so easy and fun to work with that I’ve referred 2 of closest friends t More

by MB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerald and Pascal will definitely be my 5 star go to people I will always ask for.
June 27, 2023

Horrible follow up, selling cars not up to Toyota’s reconditioned standards. Sold me a car with a filthy engine bay, and under carriage packed with dirt and sand. Was sold missing the wheel caps. Still More

by 4runner805
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pedro
Jun 27, 2023 -

Toyota of Santa Maria responded

Dear Valued Customer, We would like to extend our sincere apologies for the less-than-satisfactory experience you had at Toyota of Santa Maria. We value your feedback and take your concerns seriously, as we continuously strive to provide exceptional customer service. We understand that your experience did not meet your expectations, and for that, we apologize. Our goal is to ensure that every customer feels valued, respected, and leaves our dealership completely satisfied. We deeply regret any inconvenience or disappointment caused during your visit. We would greatly appreciate the opportunity to rectify the situation and regain your trust. Our customer service team is available to discuss your concerns in detail and work towards a resolution that meets your needs. Your feedback is invaluable to us, and we are committed to making things right. Rest assured, we have taken immediate action to investigate the delay and have located your package. It is currently en route to your address, and we expect it to be delivered very soon. At Toyota of Santa Maria, we take pride in our commitment to excellence, and we genuinely care about our customers' experiences. Your feedback serves as a valuable reminder of the areas where we need to improve, and we assure you that we are actively addressing the issues you have raised. Once again, please accept our sincerest apologies for the inconvenience caused. We appreciate your understanding and would be honored to have the opportunity to restore your confidence in our dealership. Thank you for bringing this matter to our attention. Best regards, Toyota of Santa Maria

December 16, 2022

Great Customer Service! Javier Medina made my buying experience a very easy and informative one. Appreciate him working on getting me a great deal on my new corolla. No doub More

by Veronica Solis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Medina
Jan 08, 2023 -

Toyota of Santa Maria responded

Thank you so much Veronica for your kind words. Javier is one of our veterans. We are happy to hear that we took care of all your buying needs. Thank you for making the drive and we look forward to doing business again. Congratulations!

October 19, 2022

Everyone was super pleasant. The dealership was nice and Miguel Carrillo was the person to help me out. He was very patient and answered all my questions. More

by Jordyn Fuller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Carrillo
Nov 02, 2022 -

Toyota of Santa Maria responded

Jordyn we are glad to hear that all your questions were answered. Thank you for your 5-star review and we look forward to seeing you again.

October 19, 2022

Simply the most efficient, stress free car buying experience I have encountered. Hector Morales, in sales provided a friendly, no hassle purchase. I would highly recommend this dealership. More

by 805Barbie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David LeRoy
Nov 02, 2022 -

Toyota of Santa Maria responded

We are happy to hear that you had a great experience. Hector will be happy to hear your kind words. Thank you for your 5-star review and we look forward to seeing you again.

October 19, 2022

The sales team is great and friendly and very courteous and polite to the customers More

by ecostajr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Morales
Nov 02, 2022 -

Toyota of Santa Maria responded

Thank you for your 5-star review and kind words. We enjoy knowing our sales team is polite and friendly. We look forward to seeing you soon.

August 22, 2022

Best Dealer on the Central coast love my RAV4 prime! ! I’m sending all my friends and family here to purchase!! More

by Zepeda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Medina, David LeRoy
August 21, 2022

This is the second truck i purchased from Connor Downs. Both times he made the process very easy and quick More

by Norman Watt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Downs, David LeRoy
August 21, 2022

Gerald Pimentel is the BEST, he has always gone above and beyond for our family! More

by Pico Family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Pimentel
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