Toyota of Santa Fe - Service Center

Frank Guerra is my favorite service advisor at Beaver Toyota, he is efficient, knowledgeable, quick, makes sure the customer is well informed and gets the needed service. I would absolutely recommend Fra Toyota, he is efficient, knowledgeable, quick, makes sure the customer is well informed and gets the needed service. I would absolutely recommend Frank to any of my friends. More

Beaver Toyota investigated and fixed at no charge an intermittent vehicle skid control safety issue on my 2002 Sequoia. Troubleshooting revealed a possible cause from improper fastening of DVD electroni intermittent vehicle skid control safety issue on my 2002 Sequoia. Troubleshooting revealed a possible cause from improper fastening of DVD electronics near a skid control sensor, which was previously done by a non-Toyota shop. Another Toyota dealer had originally sold me this 2002 Sequoia new, with the after-factory-installed DVD system as part of the Toyota deal, because that dealership did not have a Sequoia on their lot with a factory DVD. The same issue has been under a Toyota recall since about 2010 for 2003 model year Sequoias. Unexpected skid control and uneven braking problems on Sequoias for model years near to 2003 have been reported by owners on various websites. More

I took my van in for a door repair. I was told it would take a while and was escorted to a very nice waiting room. I waited about one hour which I was surprised by because I expected much longer. Everyone take a while and was escorted to a very nice waiting room. I waited about one hour which I was surprised by because I expected much longer. Everyone was so nice and helpful and I will definitely be going back. More

Always excellent service and when I had an emergency recently, Buddy Espinosa went above and beyond to help me-when the Dealership was closed! Highly recommend! recently, Buddy Espinosa went above and beyond to help me-when the Dealership was closed! Highly recommend! More

Solved my problem with my vehicle and I am very satisfied with the service. The people in the service department are always very friendly and helpful. with the service. The people in the service department are always very friendly and helpful. More

How nice to have experienced the professionalism, courtesy, promptness, and cleanliness of the premises. They were extremely helpful with diagnosing and attending to my repair to my Toyota RAV. Five courtesy, promptness, and cleanliness of the premises. They were extremely helpful with diagnosing and attending to my repair to my Toyota RAV. Five star rating. Thank you for making this so easy. Pauline N. Wilczynski More

I have been bringing my Prius to Beaver for service and maintenance for 5 years. I always received a survey via e-mail after my experience, except for the latest appointment (1/25). I made the appointmen maintenance for 5 years. I always received a survey via e-mail after my experience, except for the latest appointment (1/25). I made the appointment the previous night, telling them what I needed. When I brought the car in at 8:30, I again told them what I needed/wanted. One reason for bringing the car in was to get the windshield washers replaced. I was told the car would be done at 3 or 3:30. At 3:40 I received a call asking about replacing the washers. I said go ahead. Well, it turns out that there were none in stock. Am I to understand that at 9 AM a call could not have been placed to Albuquerque to get the part? Obviously the repair was never done. I was very disappointed in the quality of the service department. I believe they were aware of this, as they never asked me to complete a survey. Unfortunately there is not a quality Toyota dealer anywhere near me, so I've been taking it to Beaver. I am going to have to rethink this strategy in the future. The car wasn't finished until 5 PM-2 hrs past the expected time. Do you only send surveys when the customer is very happy? No wonder you get such good reviews. More

Frank is always very helpful and knowledable. We love to deal with him. He always seems to go that extra mile everytime. Thank you... Alway a pleasure everytime deal with him. He always seems to go that extra mile everytime. Thank you... Alway a pleasure everytime More

I called several different dealerships looking for some help getting a new key, and all of them blew me off. I finally got on Beaver's website and started a chat with Trini, who really went the extra mile help getting a new key, and all of them blew me off. I finally got on Beaver's website and started a chat with Trini, who really went the extra mile calling the service center manager, returning my calls once he was already home and off work, and even having my keys sent down to Albuquerque so I could pick them up sooner. He saved me $125 at least over a locksmith and was incredibly friendly and helpful. More

This is the second review I am writing, because I had two very different encounters at this dealership. I did not feel I could compile them into one review and have it be a fair rating. My first experience w very different encounters at this dealership. I did not feel I could compile them into one review and have it be a fair rating. My first experience was awful in the sales department. However, my second experience with the service department was phenomenal. I purchased a used vehicle from Beaver Toyota at the beginning of November 2011 and had some issues getting the automotive flaws and extras worked out. My husband and I went to Beaver once and called many times. Finally, more than a month after our purchase, John Livingstone, returned my call and got the scheduling issues resolved in a timely manner. I drove my vehicle in for the appointment and again had to explain the issues we were experiencing with getting a ding removed and a new key (that had already been purchased, but there was no record of it there) ordered and made. Had I not been persistent in calling, it may have taken more than the two months to get things worked out. Upon arriving at the service department I was greeted by Andy Vigil. He was friendly and helped me promptly. Once we hashed out the details and got everything in order, he led me to Rodney Gonzales. I explained that there was some confusion with the sales and financial side of our new purchase. Rodney lead me over to the Sales Center and was very informative in telling me what he was doing and who he was talking to, to assist in getting our situation resolved. Kirk Kapple, who was helping us in place of John Livingstone (because he was out of the office), got things together and got our car in and out of service. He was very hospitable throughout the process. Once my vehicle was ready Andy returned to take me to my car to make sure all was corrected, and was more than helpful and polite in loading my belongings and getting me back on the road. My experience in the service center was exceptional, I cannot speak more highly of these gentlemen and their helpfulness. More