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683 Reviews of Toyota of Santa Fe - Service Center
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December 07, 2019
Joe was extremely courteous and helpful to me in dealing with rodent damage to my car. The rodents continued to attack my windshield washer line and he each time was very pleasant and nice to deal with. Tha with rodent damage to my car. The rodents continued to attack my windshield washer line and he each time was very pleasant and nice to deal with. Thank you for having employees like Joe who listens and helps. More
by JACorbin
Employees Worked With
Joe Sanchez
July 30, 2019
Great Service Department Staff My experience with staff in the service department was exceptional. I really appreciate how professional and knowledgeable both Frank Guerra, service My experience with staff in the service department was exceptional. I really appreciate how professional and knowledgeable both Frank Guerra, service advisor, and Chuck Roberts, master certified mechanic, were during my visit. They listened to me, answered my numerous questions about what was going on with my vehicle, and simply charged me for brief amount of time it took to diagnosis the problem. Although I only wanted to diagnosis the problem today, they went out of their way to make sure my battery was charged, so I wouldn't be potentially stranded during my long commute home. Couldn't ask for more than that! More
by Satisfied Customer
October 05, 2018
Excellent Service The new service center is beautiful and well staffed! I was treated very kindly by Brian Brannan, service was fast and the customer service experienc The new service center is beautiful and well staffed! I was treated very kindly by Brian Brannan, service was fast and the customer service experience was great. More
by Trask Pet Sitting
Employees Worked With
Brian,Brannan
October 05, 2017
Left out in the rain I know over the years I have not been a favorite customer or one that is particularly valued (I am female and know nothing about cars/servicing). Aft I know over the years I have not been a favorite customer or one that is particularly valued (I am female and know nothing about cars/servicing). After servicing my car, I wondered what it is they do value. I had my car serviced the week before and had a problem--I telephoned the service department to make an appointment--but they said to just come in after I drove back from Arizona. I cannot evaluate the servicing, as I am at the mercy of the repairman to know that what he is doing is necessary and needed at whatever price they present. I paid my bill and was told the car would pull up outside. I waited outside around 20 minutes--in the rain--and no car pulled up. The service center was closing--workers walked/ran by me to their cars. Cars and trucks were driven into the garage for the night--where I continued to wait hoping my car would show before the garage door closed. Finally, I said to an employee that I would come back the next day to pick up the car if it was not ready as I was paging for an Uber ride. He demanded to see my papers-(my paid bill I think he meant). Apparently no one told the serviceman (who probably went home) that I had paid and was standing out front waiting for my car to be pulled around. Several people got a good chuckle out of this as I drove off. More
by Movin on...
Employees Worked With
martin chavez-sanch, Eric Rodriquez
July 16, 2017
Forgot to mention one more person at Toyota Santa Fe The custodian found my cell phone when I left it in the bathroom, and turned it into the cashier. I failed to mention that on the email dealer review The custodian found my cell phone when I left it in the bathroom, and turned it into the cashier. I failed to mention that on the email dealer review I just filled out. Sometimes the littlest people at ANY BUSINESS, can have a big impact. And I am very grateful to that gentleman. robert crabtree More
by crabmd
Employees Worked With
Frank Guerra
July 06, 2017
TRUE Customer Service!!! In an age when customer service is virtually non-existent, Toyota of Santa Fe is the exception! Owner, Buddy Espinosa, runs a business the way we wou In an age when customer service is virtually non-existent, Toyota of Santa Fe is the exception! Owner, Buddy Espinosa, runs a business the way we would want every business, in every industry, to be run. From Buddy himself, to service manager Carl Martinez, to Joe Sanchez (our service agent on this particular visit), everyone makes you feel you are a valued customer. Not some slick, phoney imitation of caring, but sincere attention and desire to be helpful. We feel as though we've traveled back in time to the 1940s-50s when businesses were virtually all family owned and people actually cared. Joe Sanchez couldn't have been nicer or more helpful with our situation. A true professional, as is Carl, the manager. If you're tired of putting up with the frustrations of "car dealers"...try Toyota of Santa Fe. You'll be happy. More
by MacKenzie Allen
June 06, 2017
Professional and Knowledgeable It's uncommon nowadays to experience mediocre car service. After all, car people are usually not the best socially aware people. But this employee rev It's uncommon nowadays to experience mediocre car service. After all, car people are usually not the best socially aware people. But this employee revives that friendly-down-to-earth service towards his customers. His experience with cars and parts are unparalleled. Him being there for many number of years speaks how passionate he is with his job in a generation where an average person will have about 4 or more job employments. I've been getting my car serviced through this dealership and have not changed that for about 12 years now. Even moving to Albuquerque, I would still go to Toyota of Santa Fe to get my car maintenance because they know my vehicle so well and it's the only place I trust (after trying out several local car service shops). I highly recommend this place and give this employee 5-star for his excellence in service and customer satisfaction! More
by Darren
Employees Worked With
Other Employees :
Frank Guerra, Derrick Sandoval, Eric Rodriquez
May 06, 2017
Amazing customer service went above and beyond to help my family. I will be recommending to all my friends and family. He helped us with our keys and got it done quickly went above and beyond to help my family. I will be recommending to all my friends and family. He helped us with our keys and got it done quickly More
by Mela1
Employees Worked With
Derrick Sandoval
May 04, 2017
Most helpful and informative I have been taking my Subaru to Toyota since I moved to Santa Fe, and Derrick has continuously given me helpful advice on ordering new parts as needed I have been taking my Subaru to Toyota since I moved to Santa Fe, and Derrick has continuously given me helpful advice on ordering new parts as needed. I appreciate Toyota for treating me with respect and always getting parts in quickly. They genuinely want to provide you only with what you need, and will help you as much as possible. I will continue taking my Subaru to Toyota for service from here on out. More
by Sal
Employees Worked With
Derrick Sandoval
May 03, 2017
Extremely helpful Very helpful and passionate at what he does I would definitley come back to this dealership and ask for his help, the staff is also very cooperative a Very helpful and passionate at what he does I would definitley come back to this dealership and ask for his help, the staff is also very cooperative and actually pay attention to what what the costumer needs. If your looking for a place that will take great care of your vehicle, give you awesome customer services and employees that will go the extra mile this is really the place to go More
by 12345alv
Employees Worked With
Derrick Sandoval
