Toyota of Santa Fe - Service Center

follow up to previous problem I slammed this dealership for the way they handled service on my Prius. However, since that post I was contacted by the service manager (Carl Martine I slammed this dealership for the way they handled service on my Prius. However, since that post I was contacted by the service manager (Carl Martinez) and he has been nothing but professional. He has agreed to make it right and give me my money back. My advice, if you feel you are not getting a fair shake with your service representative, talk to Carl. He totally understands customer service! More

Great service from Andy I happened on Andy as my service assistant a few years back and have always asked for him since then. First off, he is very polite, respectful and hel I happened on Andy as my service assistant a few years back and have always asked for him since then. First off, he is very polite, respectful and helpful. He always explains in detail if there is a problem with my truck. Most importantly, I TRUST him. Andy is a great asset to Toyota of Santa Fe. Make sure you don't lose him! More

Above and beyond Jennifer literally saved me a bundle by locating an extended warranty I was not even aware I had. I LOVE her! She went above and beyond when she rea Jennifer literally saved me a bundle by locating an extended warranty I was not even aware I had. I LOVE her! She went above and beyond when she really did not have to keep searching the data base to help me. Diego then refunded a pre-payment I had made for drive train issues that ended up being covered by that warranty. He had already helped by agreeing to waive the fee on the second alignment which had to be done when the problems were discovered. And he got me a free rental vehicle for the time the car was in the shop. (Daniel in rentals was great). Everyone here is kind and efficient. Cisco the shuttle driver is a gem. Roger is also great; he sometimes helps me even when he is not my assigned service person. The car appears to have been fixed and is running fine now. I love this dealership and will buy my next car here as I have my last two. Go see my friend Melda, a saleswoman extraordinaire in the new car division. And take your Toyota there for service! The genuine kindness and sincere wish to be of service beyond just the service on the car is what makes this a special place. More

The best! Andy is by far the best service manager I've ever found. Like a helpful little brother, he offers polite and helpful advice. He should be cloned & s Andy is by far the best service manager I've ever found. Like a helpful little brother, he offers polite and helpful advice. He should be cloned & spread around all the dealerships in Santa Fe! More

great service! have been bringing my trucks here for service for more than 16 years now, and have never had a bad experience. andy vigil has been my go to guy for s have been bringing my trucks here for service for more than 16 years now, and have never had a bad experience. andy vigil has been my go to guy for several years now, he and his techs always do a thorough job of checking my truck, and andy is great at taking the time to explain everything, make recommendations, and help prioritize any work that needs to be done. i trust him - he knows his stuff, is very polite, and genuinely seems to care. could not ask for more. thanks!!! : ) More

Andy Vigil has been my family's "go to service person" for the last 6 years. He is knowledgeable, friendly, and trustworthy. We have had 3 or 4 Toyota vehicles has been my family's "go to service person" for the last 6 years. He is knowledgeable, friendly, and trustworthy. We have had 3 or 4 Toyota vehicles over this time and Andy handles all our service needs. He is the best. More

Service on my vehicle Andy Vigil has always given me great service. I have called him several times and he is always available to answer any question I have or will schedu Andy Vigil has always given me great service. I have called him several times and he is always available to answer any question I have or will schedule an appointment as soon as possible. I walk in the service department and Andy greets me on a first name basis. I can always depend on Andy when I need emergency needs either by phone or as a walk in. Thanks Toyota of Santa Fe for having a great person like Andy and the other employees in the service department. More