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645 Reviews of Toyota of Santa Fe - Service Center
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May 04, 2017
Most helpful and informative I have been taking my Subaru to Toyota since I moved to Santa Fe, and Derrick has continuously given me helpful advice on ordering new parts as needed I have been taking my Subaru to Toyota since I moved to Santa Fe, and Derrick has continuously given me helpful advice on ordering new parts as needed. I appreciate Toyota for treating me with respect and always getting parts in quickly. They genuinely want to provide you only with what you need, and will help you as much as possible. I will continue taking my Subaru to Toyota for service from here on out. More
by Sal
Employees Worked With
Derrick Sandoval
May 03, 2017
Extremely helpful Very helpful and passionate at what he does I would definitley come back to this dealership and ask for his help, the staff is also very cooperative a Very helpful and passionate at what he does I would definitley come back to this dealership and ask for his help, the staff is also very cooperative and actually pay attention to what what the costumer needs. If your looking for a place that will take great care of your vehicle, give you awesome customer services and employees that will go the extra mile this is really the place to go More
by 12345alv
Employees Worked With
Derrick Sandoval
March 02, 2017
Battery Issue My sister and I went in she had been severely ill for two months, in the process her battery on her car ran down and was not charging any longer. She My sister and I went in she had been severely ill for two months, in the process her battery on her car ran down and was not charging any longer. She bought her car in August 2016. Buddy Espinosa and his MGR. Francesco Crisafulli , and Eric Martinez in Service Dept. helped us. They replaced it and got it done immediately. My sister explained her circumstances and they were very compassionate with her. No matter what These people will help you always. We appreciate their kindness. More
by Maria123
February 15, 2017
Service department Just want to thank Roger M, service advisor. You have been a big help,for many years and I was so glad to see you this morning when someone hit my ne Just want to thank Roger M, service advisor. You have been a big help,for many years and I was so glad to see you this morning when someone hit my new truck, (at Trader Joe's, lol). Thanks always for your advice and great attitude, even Monday morning! To anyone reading this, I'm not related, usually don't like dealerships and am pretty picky. These guys are great. Thanks again More
by Greatful customer
Employees Worked With
Other Employees :
Employee in parts, can't remember name, Roger Mendioloa
February 14, 2017
Truly an amazing experience! I went to purchase parts of my 08 Toyota 4 Runner and was not planning to purchase a vehicle. However; Flavio,who has an intriguing and sincere perso I went to purchase parts of my 08 Toyota 4 Runner and was not planning to purchase a vehicle. However; Flavio,who has an intriguing and sincere personality which as a customer, that made my decision to purchase a 2016 4 Runner. Flavio made sure to follow through and make good on all promises I had requested and continues to do so. Flavio, also went above and beyond to make everything smooth, convenient, and hassle free for me and I could not be be any more grateful for his constant help. I would and will without a doubt return to Toyota of Santa Fe for future purchase. More
by lopez,genevieve
Employees Worked With
December 29, 2016
Best Experience with a Toyota Service Center I've Ever Had I've owned a variety of Toyota's for the past 35 years, and exclusively used only Toyota Service Centers throughout the country for their maintenance. I've owned a variety of Toyota's for the past 35 years, and exclusively used only Toyota Service Centers throughout the country for their maintenance. Toyota of Santa Fe's Service department was absolutely outstanding with a very complicated and involved issue (created of my own doing - no fault of Toyota craftsmanship) with a 2004 Prius. Joe Sanchez kept tabs on the process, guided me through both new and used parts purchases. oversaw the project and had the patience of a saint when dealing with my travel and auto idiosyncrasies. The entire team was always friendly and helpful, and Joe Sanchez "went the extra mile" for me more than once, always with a smile. This was no question the very best experience I've ever had at a Toyota Service Center ever, anywhere, and I've used probably more than a dozen of them around the country. Highly recommend without hesitation. More
by Sal Gilbertie
Employees Worked With
December 20, 2016
Still tops! Today I brought the Prius in for a 35K service. I'd purchased Toyota Care, so everything but the parts were covered--and Joe in service gave me a bre Today I brought the Prius in for a 35K service. I'd purchased Toyota Care, so everything but the parts were covered--and Joe in service gave me a break on that cost too. These guys are so good -- its like working with your family. They had the car done in 90 minutes -- including full tire rotation, balance and an alignment. More
by Jon
Employees Worked With
November 24, 2016
Thanks Mario! Our Rav4 broke down on a family vacation in Santa Fe the day before we were scheduled to drive home. Mario Salazar managed to get the job completed i Our Rav4 broke down on a family vacation in Santa Fe the day before we were scheduled to drive home. Mario Salazar managed to get the job completed in one day (at what appeared to be a very busy time in their shop), found us a new alternator at a discounted price, and was friendly and a pleasure to work with throughout the process. Mario, thanks so much to you and your staff for the excellent service! More
by jon
Employees Worked With
October 13, 2016
Best. Customer. Service. Ever. I just had Mario help me with my vehicle repair (a fuel pump replacement), and I can't recommend him highly enough. In fact, as a recent transplant fr I just had Mario help me with my vehicle repair (a fuel pump replacement), and I can't recommend him highly enough. In fact, as a recent transplant from California, I have been having a hard time adjusting to customer service in New Mexico, and dealing with Mario literally turned my impression of Santa Fe around and made me decide to stay in New Mexico and stick it out. Many male service personnel at other dealerships are patronizing to female customers, but Mario walked me through every step in detail and never treated me differently. He was so kind, patient, polite, and helpful that I am planning to buy all my future vehicles from this dealership since this is the caliber of employee that they hire. Way to go, Mario--you are a salesman without even knowing it! More
by Dr. A.
Employees Worked With
October 09, 2016
These guys are great!! Despite being over an hour late for my appointment they took me in without delay. A few items showed up on the 32 point inspection(which I am truly t Despite being over an hour late for my appointment they took me in without delay. A few items showed up on the 32 point inspection(which I am truly thankful they did!) . They explained things thoroughly and, did all the work for which they had part available - quickly and with a smile. Since one of the items on the list was a battery I figured I would save time and, just buy it and replace it myself. I went online and chose the battery from what I thought was their service department - it was actually from a place a few doors down. I told the guys my intent and they showed me why I should maybe consider having them do it. There was quite a bit of corrosion on the positive cable some of which had leaked below. They were not pushing me just simply explaining things I was unaware of. Even though the battery was purchased elsewhere, they gladly did the work. I agreed. I walked over to the battery place and carried the battery back. Upon entering the Toyota parking lot one of the sales men noticed I was carrying a battery and quickly dropped everything to carry it for me(they are a bit heavier than I realized :)) As I sit waiting for the repairs to be completed I have to say I feel both safe and taken care of ~ THANKS guys. More
by dianne
