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678 Reviews of Toyota of Santa Fe - Service Center
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January 27, 2020
They are customer centric, polite and capable. I like having a representative assigned to me. Frank is terrific. He knows what he is doing and I enjoy dealing with him. Finally the mechanics are good having a representative assigned to me. Frank is terrific. He knows what he is doing and I enjoy dealing with him. Finally the mechanics are good and I trust them. More
by Cdslocomb
Employees Worked With
Frank
January 26, 2020
Excellent service department Took my Highlander in for an air noise in the front passenger door. Service advisor Luis Alvarez was very helpful and explained the process for findi Took my Highlander in for an air noise in the front passenger door. Service advisor Luis Alvarez was very helpful and explained the process for finding the leak and replacing seals. He is always personable and puts my needs first. Mario Salazar took the time to carefully search for the potential leak area and replaced the seal. He is a very talented technician and is passionate about his work and it shows in his attention to detail and excellent service. Again, I am very satisfied with my service experience. More
by screechsalazar
January 25, 2020
Toyota of Santa Fe takes good care of both of my cars I had my 1998 RAV 4 in for routine maintenance yesterday and, as usual, felt like I got excellent service. I get both my 2004 Prius and my RAV service I had my 1998 RAV 4 in for routine maintenance yesterday and, as usual, felt like I got excellent service. I get both my 2004 Prius and my RAV serviced at Toyota of Santa Fe, and both vehicles remain in great condition because of the competent service provided. I always deal with Frank Guerra as my Service Advisor (for approximately 15 years, now) because he takes time to explain what needs to be done and how soon various repairs should be done if I have financial concerns with which I have to deal. He consistently makes me feel as though I am a valued customer. While there yesterday I purchased a tube of touch-up paint and had a positive experience with the parts department, too. Yesterday I did not need a ride, but Cisco approached me in a timely manner and asked if I needed one. Whenever I need a ride, either Cisco or Ernie is there to provide safe transportation and both pay attention to getting me back to the dealership when the car is ready. They coordinate and communicate well with Frank and me on pick-up times. More
by terrycarlin
Employees Worked With
Other Employees :
I appreciated the employees in Parts, but unfortunately don't know their names., Frank Guerra
January 24, 2020
Excellent Service from Frank Guerra Frank Guerra provided excellent, professional, friendly customer service. Diagnostic review was conducted on my vehicle in response to warning lights Frank Guerra provided excellent, professional, friendly customer service. Diagnostic review was conducted on my vehicle in response to warning lights. Frank and the Service Team took action to resolve and assure that my vehicle is in good operating condition. Thank you, Frank, for helping me to take good care of my Toyota RAV4! More
by RAV4
Employees Worked With
Frank Guerra
January 23, 2020
Basic services for 2016 Camry Prompt, clear discussion of services needed and due. Completion of services prompt as promised by staff. Clear and concise review and discussion of Prompt, clear discussion of services needed and due. Completion of services prompt as promised by staff. Clear and concise review and discussion of findings during service. More
by BOAT
Employees Worked With
Unfortunately, I do not remember the names of the two employees with whom I spoke only briefly.
January 21, 2020
Great service! Great service adviser. It was a quick in and out service. Frank was very professional and kept my in the loop for my service needs. Great service adviser. It was a quick in and out service. Frank was very professional and kept my in the loop for my service needs. More
by kahawai05
Employees Worked With
Frank Guerra
January 19, 2020
The service manager Alex was very friendly and helpful during my service visit. Your customer waiting area is great and your incredibly clean bathrooms are a plus. during my service visit. Your customer waiting area is great and your incredibly clean bathrooms are a plus. More
by smallfarm78
Employees Worked With
Alex
January 19, 2020
Excellent service department Took my Highlander in for periodic service. Service was performed promptly and with exceptional attention to detail. Technician, Mario Salazar, caug Took my Highlander in for periodic service. Service was performed promptly and with exceptional attention to detail. Technician, Mario Salazar, caught an alignment issue that was ever so slight, but could have caused me additional uneven wear on my tires. He took the time to inspect every aspect of my vehicle. He is very knowledgeable and has a can do attitude. I trust my vehicle needs to him without a doubt. Service advisor Luis Alvarez was very friendly and knowledgeable. Kept me abreast of status of my vehicle and explained all aspects of my service. Scheduling staff was very professional. This is an exceptional team, making the customers needs priority!!! More
by screechsalazar
January 19, 2020
Every staff member was very helpful I had a periodic Toyota Care no cost service at the service center. They were prompt, friendly and knowledgeable. After the service upon driving the I had a periodic Toyota Care no cost service at the service center. They were prompt, friendly and knowledgeable. After the service upon driving the car home I had trouble with the parking assist app. I called the next day and the woman who took the call knew what the problem was, snow had blocked the sensor on the bumper. She said if it was still a problem to bring in the car and they would fix it. When I started the car and drove it the problem had gone away and I knew what had caused it. Perfect. More
by gnmkilpatric
