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Toyota of Santa Fe
Santa Fe, NM
1,523 Reviews
The Toyota of Santa Fe Way, your New Mexico Toyota dealer, our mission is to create a healthy, positive work environment allowing us to attract the best people in our market, creating a team unified in working to gain and to satisfy all customers. Our culture is defined as a FAMILY with HEART who hold each other ACCOUNTABLE CONSISTENTLY! Everything we touch, we make better! We lead with a servants heart and make our process simple, easy and fun.We work on our team and we engage our team members in solving problems and finding solutions. We strive to be more than compliant as we work to be committed and desire to create a culture of belief!
Click, Call or Stop by and see for yourself why THE TOYOTA OF SANTA FE WAY.....it the best way!
See you soon!
Buddy Espinosa
GM
Toyota of Santa Fe
http://www.toyotaofsantafe.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,523 reviews
October 05, 2017
Left out in the rain I know over the years I have not been a favorite customer or one that is particularly valued (I am female and know nothing about cars/servicing). Aft I know over the years I have not been a favorite customer or one that is particularly valued (I am female and know nothing about cars/servicing). After servicing my car, I wondered what it is they do value. I had my car serviced the week before and had a problem--I telephoned the service department to make an appointment--but they said to just come in after I drove back from Arizona. I cannot evaluate the servicing, as I am at the mercy of the repairman to know that what he is doing is necessary and needed at whatever price they present. I paid my bill and was told the car would pull up outside. I waited outside around 20 minutes--in the rain--and no car pulled up. The service center was closing--workers walked/ran by me to their cars. Cars and trucks were driven into the garage for the night--where I continued to wait hoping my car would show before the garage door closed. Finally, I said to an employee that I would come back the next day to pick up the car if it was not ready as I was paging for an Uber ride. He demanded to see my papers-(my paid bill I think he meant). Apparently no one told the serviceman (who probably went home) that I had paid and was standing out front waiting for my car to be pulled around. Several people got a good chuckle out of this as I drove off. More
by Movin on...
Employees Worked With
martin chavez-sanch, Eric Rodriquez
October 04, 2017
Outstanding Great salesman and quick service from the time of arrival till the time I left with the vehicle. Salesman and financial person were great. Will reco Great salesman and quick service from the time of arrival till the time I left with the vehicle. Salesman and financial person were great. Will recommend this dealership to others..Also appreciated the inventory as well. More
by Jeff302
Employees Worked With
Jeff Morris, Robin Rider
October 02, 2017
Joe helped me get into the vehicle I wanted! I've been looking to get out of my old vehicle and into the 4Runner I've been looking at for over a year. Good advice from Joe and timing put me into I've been looking to get out of my old vehicle and into the 4Runner I've been looking at for over a year. Good advice from Joe and timing put me into the right vehicle at the right time. Thank you Joe! More
by 4runner4life
Employees Worked With
Joe Anchondo
September 25, 2017
Best Car buying experience! After my 2001 4 runner was rearended and totaled.. Found my used 4 Runner on line. Drove up to SF from Tijeras and drove away the same afternoon. Grea After my 2001 4 runner was rearended and totaled.. Found my used 4 Runner on line. Drove up to SF from Tijeras and drove away the same afternoon. Great bunch of people..friendly, thorough, helpful. Great experience for anybody buying a car!! Thank you Trini and Robin for making this happen for me!! I'll be Back! More
by Callie Habish
September 20, 2017
Toyota of Santa Fe Horrible!. If you are a Black person avoid this dealership. I have two negative experience within six months. First experience about five months ago, I wanted to If you are a Black person avoid this dealership. I have two negative experience within six months. First experience about five months ago, I wanted to test drive an Avalon an salesman acted like I could not afford vehicle. I have college degree with 810 credit score. The next incident was recently, I went into dealership to see new Camary and a salesman arguing with me over different models of Camary's and he stated I have been selling Toyota's since 1991. I stated " I have been buying Toyota's since 1987. I went to speak with manager and he followed me in to office and started saying" I told him LE is the low end model". I yelled and stated I know! I have being buying Toyota for 30 years. He pointed his finger at me and stated "get out". He was rude and wanted to one up me. I have brought Toyota's from all over the country and always have been treated well, except for Toyota of Santa Fe. I purchased a Camary from the same dealership, when it was Beaver Toyota, 11 years ago and was treated excellent. Since the change over, the dealership seems to have decline! I feel extremely unwelcome as a Black Person! More
by Fire457
Employees Worked With
unknown
September 05, 2017
Purchase of new Toyota Corolla As always, an exceptional experience with this dealership! Working with the team of Kirk Kapple and Erika Valdez, my lease of a 2017 Corolla was easy, As always, an exceptional experience with this dealership! Working with the team of Kirk Kapple and Erika Valdez, my lease of a 2017 Corolla was easy, fair and enjoyable. If only every business were this honest and caring with their customers! I give Toyota of Santa Fe my highest recommendation! BOB CONLEE More
by Robert Conlee
Employees Worked With
Kirk Kapple, Erica Valdez
September 04, 2017
Quickest and easiest experience EVER!!! I showed up needing to get out of my current 4runner and was first met by General Sales manager Francesco. He was one of the most polite and professio I showed up needing to get out of my current 4runner and was first met by General Sales manager Francesco. He was one of the most polite and professional managers i have ever had the pleasure of working with. He then got me with a well reccomended sales professional. I immediately saw why. I worked with Brent Buell and not only was he a delight to work with but I would recommend my own family to him any day out of the week! He was everything ive ever wanted in a sales person. Polite, timely, courteous, and hepful in every aspect. He took the time to really go over our new corolla with us until i was comfortable with it. Thank you so much Brent Buell!!! Youre amazing!! More
by Charlesp91
Employees Worked With
Brent Buell, Francesco Crisafulli
August 30, 2017
Excellent Customer Service!! The sales team at Toyota of Santa Fe is not only helpful but honest and fair. They were attentive and helped me find a new car. Jamie Dunn was my sale The sales team at Toyota of Santa Fe is not only helpful but honest and fair. They were attentive and helped me find a new car. Jamie Dunn was my salesman and was professional and courteous. I love my car and got a great deal! More
by JessButz
August 24, 2017
Kirk Kapple is the best there is Kirk Kapple helped me with my purchase of Toyota Highlander. Kirk is professional, honest, easy going, exact and has immense knowledge of cars. I neve Kirk Kapple helped me with my purchase of Toyota Highlander. Kirk is professional, honest, easy going, exact and has immense knowledge of cars. I never felt pressured with Kirk to buy a car. He helped me select the best deal on the car and the drive was totaly worth coming from Albuquerque. Kirk is an intelligent, kind, honest, and honorable in his dealings. I loved working with him and if you go to Toyota dealership ask for Kirk Kapple. He is a cut above the rest. More
by Natalie Arndt
Employees Worked With
Kirk Kapple
August 15, 2017
Overall pleasant expierience. Overall good experience. Friendly staff. The only problem I personally had was a long wait time that I thought could be expedited a little better. Thr Overall good experience. Friendly staff. The only problem I personally had was a long wait time that I thought could be expedited a little better. Three and a quarter hours is a little excessive being that I already new the exact car I wanted. More
by Camryowner1
Employees Worked With
Doby Pilgrim, Brendon Mdluli, Paige Herrera
