Toyota of Santa Fe

Service on RAV-4 The Service Department is great. They get your vehicle in fast and keep you informed of the progress. The people are quite courteous from check-in to The Service Department is great. They get your vehicle in fast and keep you informed of the progress. The people are quite courteous from check-in to check-out. More

Great Customer Service Always enjoy my visit since they give good service etc. Comfortable area to wait in, clear explanation of what my car needs and what was done. Always enjoy my visit since they give good service etc. Comfortable area to wait in, clear explanation of what my car needs and what was done. More

Trade in and New Vehicle Purchase Fast, smooth and easy transaction -- we traded in used Tacoma/purchased new Tacoma -- from demo to sale to back office paperwork. Shawn and Gabe were Fast, smooth and easy transaction -- we traded in used Tacoma/purchased new Tacoma -- from demo to sale to back office paperwork. Shawn and Gabe were knowledgeable, efficient, and exceeded expectations. The paperwork attendant to a cash sale with trade in was by far the easiest and CJ was terrific. Shelly could not have been kinder. Thanks to all! More

Joe was extremely courteous and helpful to me in dealing with rodent damage to my car. The rodents continued to attack my windshield washer line and he each time was very pleasant and nice to deal with. Tha with rodent damage to my car. The rodents continued to attack my windshield washer line and he each time was very pleasant and nice to deal with. Thank you for having employees like Joe who listens and helps. More

Knowledgeable, personable, easy communication and excellent listeners. Thank you for making the car buying experience a no-pressure, affordable, and easy experience. Will be back excellent listeners. Thank you for making the car buying experience a no-pressure, affordable, and easy experience. Will be back More

Customer Service A+ The customer Service I received from Aspen and Mekiah was outstanding,everyone treated me like a special person. I will always recommend Toyota of The customer Service I received from Aspen and Mekiah was outstanding,everyone treated me like a special person. I will always recommend Toyota of Santa fe to everyone. Thanks to everyone, especially Buddy Espinosa who gave a feeling of comfort and time to me. More

Great experience working with Aspen! He spent a lot of time showing us features and answering questions so we could get exactly what we wanted. time showing us features and answering questions so we could get exactly what we wanted. More

Good car dealership to work with Aspen and Robert were empathetic in being able to get us a good deal on a great vehicle. I thank them both for their customer service. Aspen and Robert were empathetic in being able to get us a good deal on a great vehicle. I thank them both for their customer service. More

Stuck us with a damaged vehicle and much time wasted Toyota of Santa Fe misrepresented the condition of the vehicle and treated us carelessly as customers which is both dishonest and costly. When damage Toyota of Santa Fe misrepresented the condition of the vehicle and treated us carelessly as customers which is both dishonest and costly. When damage was discovered, Toyota did not call us to advise us the vehicle was not ready. So, we kept our appointment to pick it up. No one discussed the problem of a damaged vehicle and repair options but instead finished the deal. We were on our way out of the car lot, new keys in hand, when the damage was disclosed to us. We were told "no problem, Toyota will fix it" and to come back next week and leave our just purchased vehicle for two days for repairs. Meanwhile, we were to acquire license and insurance card. After running around town to the necessary offices, we learned that the vehicle license transfer could not be completed without the insurance card, but the insurance could not be certified until the damage is repaired. More wasted time is anticipated next week when the vehicle must be dropped off and out of use for at least two days, our belongings removed from the vehicle - again. After repairs are made. the whole process begins anew: transfer stuff, resume the quest for license and insurance card. We originally had other plans. - On the positive side, must say, people at the dealership were pleasant while wasting our time. More

Great Service Department Staff My experience with staff in the service department was exceptional. I really appreciate how professional and knowledgeable both Frank Guerra, service My experience with staff in the service department was exceptional. I really appreciate how professional and knowledgeable both Frank Guerra, service advisor, and Chuck Roberts, master certified mechanic, were during my visit. They listened to me, answered my numerous questions about what was going on with my vehicle, and simply charged me for brief amount of time it took to diagnosis the problem. Although I only wanted to diagnosis the problem today, they went out of their way to make sure my battery was charged, so I wouldn't be potentially stranded during my long commute home. Couldn't ask for more than that! More