Toyota of Santa Fe

I recently drove from out of town to Toyota of Santa Fe on 12/2/21 to inquire about a vehicle. I met with the salesperson Anthony. I needed the evening to think about my purchase. On Friday 12/3/21 I reach on 12/2/21 to inquire about a vehicle. I met with the salesperson Anthony. I needed the evening to think about my purchase. On Friday 12/3/21 I reached out to my salesperson to begin the process of purchasing the vehicle. However, the salesperson was on his day off and was unable to assist until Saturday. Saturday 12/4/21 I spoke with my salesperson and the finance department. I was approved and was asked to put down a $500 deposit. I gave my card information to them and then received a call back a few minutes later that the truck had been sold. This was of concern to me as I had already been in the process of purchasing the vehicle. I called asking to speak with a manager and was transferred to a gentleman named Kirk who stated he would call me right back after he looked into things. He did not call. I tried calling him back and left a message. Later in the day the salesperson stated the other individuals were still attempting to qualify but had yet to for the truck and asked if I was still interested. I was interested but he stated he would need to get back to me on Monday. On Monday my salesperson reported the truck sold. I called again asking to speak with a manager and left a message asking for the general manager to call me. As of 12/7/21 I still have not heard back. It is very unfortunate the way the transaction was handled as well as the avoidance of communication with a customer. I had high expectations of Toyota but unfortunately, they fell short with the customer service and their ability to convey information. As a customer who was working on purchasing a vehicle, I would not expect to have a vehicle be sold to another customer in the middle of my transaction. as of 12/7/21 @ 12pm I still had no response from Management. More

Adrian Medina continues to provide excellent service and very informative about vehicles state of health. very informative about vehicles state of health. More

As always, Adrian took care of my concerns in a very professional and timely manner. He made sure to communicate about my car and went so far as to have my car already waiting for me when I came to pick professional and timely manner. He made sure to communicate about my car and went so far as to have my car already waiting for me when I came to pick it up. It’s those little touches that make this dealership a pleasure to work with. More

The service department did an excellent job on my truck. They also got me out so I could make a doctor's appointment. They also got me out so I could make a doctor's appointment. More

Very good experience -- Jerry and Beto moved things through very quickly and provided accurate and helpful information. Very smooth through very quickly and provided accurate and helpful information. Very smooth More

Everyone at the dealership has been exceptionally helpful addressing issues with my vehicle. The GM always makes sure the work is done to my satisfaction addressing issues with my vehicle. The GM always makes sure the work is done to my satisfaction More

The service department was efficient kind and got the jon done in a timely fashion. done in a timely fashion. More

Both the service agent and the mechanic provided excellent feedback and advice. They kept me in the loop on everything and went out of their way to make sure my vehicle was serviced properly. This s excellent feedback and advice. They kept me in the loop on everything and went out of their way to make sure my vehicle was serviced properly. This sort of service engenders trust in the organization. More

Good service and reasonable communication. Finished within the time frame promised. Accepted coupons as well. within the time frame promised. Accepted coupons as well. More