Toyota of Santa Fe
Santa Fe, NM
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I was unable to shift from 'park' to reverse and I had 'VSC off' and 'ABS' show up on the dash. I looked in the manual to find out what this meant and what to do. The manual said take it into to the deale 'VSC off' and 'ABS' show up on the dash. I looked in the manual to find out what this meant and what to do. The manual said take it into to the dealership. Not very useful if I could not get the car out of 'park', I called Toyota of Santa Fe, and was able to leave a message with Carl. He called back within several minutes and told me how to over-ride the problem, which usually can be solved by pressing hard on the break pedal. I was later able to make an appointment to have the car in and fixed. This was accomplished quickly and the defective break switch was replaced. More
Toyota of Santa Fe provides excellent service. I appreciate their great communication and customer service appreciate their great communication and customer service More
The service technician, Mr. Flavio Gonzales, detected a very tiny leak around the transmission seal. I was taken into the Service Bay by my Advisor (I don't remember his name, unfortunately), to see this very tiny leak around the transmission seal. I was taken into the Service Bay by my Advisor (I don't remember his name, unfortunately), to see this in person. Both he and Mr. Gonzales explained the situation to me. A part was ordered and I will return on 1/10 to have this repaired. This was outstanding service from the organization!! I totally appreciated the transparency and the care with which I was treated. More
Just needed an oil change and tire rotation, was finished in less than two hours. in less than two hours. More
From buying to service I have alway had a good experience. My service manage, Frank makes sure buy truck is taken care of properly. experience. My service manage, Frank makes sure buy truck is taken care of properly. More
Brian Brannan has been friendly and very careful about sanitization during both of my recent trips to the dealership for service. During my first trip, I noticed that the person who brought the car to th sanitization during both of my recent trips to the dealership for service. During my first trip, I noticed that the person who brought the car to the front did in fact use a disposable seat cover and floor mat. My wife said she noticed that someone used a steering wheel cover to protect a car they were moving to the front. So far, it looks like they're taking necessary precautions and doing flawless service work. More
The staff at SF Toyota Express Maintenance are always friendly, professional, and thorough. They get the job done and if there are any discovered troubles they communicate the Issues and solutions effect friendly, professional, and thorough. They get the job done and if there are any discovered troubles they communicate the Issues and solutions effectively. I have only had to take my 2012 Camry in for routine maintenance and I know I can take it in there with confidence. More
Staff was friendly, they were attentive in providing the service we needed. The wait area was conformable and the wait wasn't too long. service we needed. The wait area was conformable and the wait wasn't too long. More
Walking in the dealership the lady in the front welcome us and asked if she can help us and told her that I was there to talk to a salesman that emailed me but he was not there. So she got a different sale us and asked if she can help us and told her that I was there to talk to a salesman that emailed me but he was not there. So she got a different salesman for us that helped us get into a new 2022 Highlander. More