Toyota of Santa Fe
Santa Fe, NM
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I was very satisfied with Tanya and her professionalism and am very pleased with the truck my wife and I purchased. However, I have been trying for about three months to get reimbursed for the GAP insuranc and am very pleased with the truck my wife and I purchased. However, I have been trying for about three months to get reimbursed for the GAP insurance I purchased with the vehicle. It was brought to our attention by Jay, one of the financial staff after we refinanced thru our Credit Union that we would be reimbursed for the GAP insurance and that was back in April or May. The first time, no one knew what happened to the paper work, Shelly asked me to resend her the paper work, I did so on June 11, 2009, I haven't received a check as of today, August 5, 2009 nor has anyone bothered to call me back. Am I to assume that Beaver Toyota no longer cares since the sale was made and its time to move to another customer? My wife and I have both bought vehicles at Toyota, before it became Beaver and after as well and I was always very satisfied with the customer service I received, up until now that is. I am very disappointed with Shelly and now Melda, as she is the last person I spoke with on the morning of August 5, 2009. I have also left a message for Matt, General Manager and am yet to get a response from him. He may be out today, I don't know, but if he isn't then shame on all of Linda's staff at Santa Fe Beaver Toyota. I will be sure to tell all of my friends of this experience and ask them to be ware. Jose Ortiz 505-660-0249 More