Toyota of Santa Fe

We went in looking for a Sequoia, we found one, the price was right but we were having problems with financing (we do not have perfect credit). RIght when we had just about given up and accepted the fact th was right but we were having problems with financing (we do not have perfect credit). RIght when we had just about given up and accepted the fact that we would not be getting a new vehicle, my husband got a call from Jay letting us know he had found us financing with an awesome rate and a payment we could afford! He went out of his way to help us. What a great experience, I have bought vehicles before but I have never met a finance guy like Jay. I really felt like he cared and we weren't just another person who walked through the door. My dad referred me to Lee, he has bought two cars from him before and said he was the person to talk to. Lee is such a patient man and was never pushy. He even called today to find out how everything was working. My dad kept telling Lee, Linda says you guys are going to wow us so lets see it. Well Beaver Toyota sure did wow us! I have always been afraid of getting screwed when buying a car and now I know I can go to Beaver and feel at ease that they are being up front with us. More

After deciding to purchase a new pickup truck I visited several dealerships and conducted a fair amount of online research. Both online and dealership visits encompassed a number of makes and models. My in several dealerships and conducted a fair amount of online research. Both online and dealership visits encompassed a number of makes and models. My interest in a new truck was waning when I happened to be in Santa Fe - on a lark I took a swing by Beaver Toyota. I was a bit surprised that they had such a large inventory. Doug Themis greeted me at the door and quickly determined what I was looking for and how much I was interested in spending. He showed me a couple of trucks to give me an idea of the range of available vehicles. Then he took me directly to a 2012 Tacoma Access cab which was exactly what I had in mind. We talked about pricing and I was on my way to conduct more research and visit another Toyota dealership. I soon realized Doug had given me a great price on a truck that fit my needs to a tee. Back to Beaver Toyota I went and am now the happy owner of a 2012 Toyota Tacoma! Doug is a straight shooter and a good fellow who is more than willing to look after the customer's needs. As we were finishing up the details of the purchase each employee I had contact with was friendly and professional. Doug took me around and introduced me to folks including the service department which gave me confidence they will take good care of my future needs. Thanks Doug Themis and Beaver Toyota!! More

Jay was awesome. Extremely efficient and made sure I knew and understood all the financial info involved with my new car. Great personality, gave me the time I needed. Five star employee. Every business need and understood all the financial info involved with my new car. Great personality, gave me the time I needed. Five star employee. Every business needs this guy. Good luck to you always Jay. More

This is the second review I am writing, because I had two very different encounters at this dealership. I did not feel I could compile them into one review and have it be a fair rating. My first experience w very different encounters at this dealership. I did not feel I could compile them into one review and have it be a fair rating. My first experience was awful in the sales department. However, my second experience with the service department was phenomenal. I purchased a used vehicle from Beaver Toyota at the beginning of November 2011 and had some issues getting the automotive flaws and extras worked out. My husband and I went to Beaver once and called many times. Finally, more than a month after our purchase, John Livingstone, returned my call and got the scheduling issues resolved in a timely manner. I drove my vehicle in for the appointment and again had to explain the issues we were experiencing with getting a ding removed and a new key (that had already been purchased, but there was no record of it there) ordered and made. Had I not been persistent in calling, it may have taken more than the two months to get things worked out. Upon arriving at the service department I was greeted by Andy Vigil. He was friendly and helped me promptly. Once we hashed out the details and got everything in order, he led me to Rodney Gonzales. I explained that there was some confusion with the sales and financial side of our new purchase. Rodney lead me over to the Sales Center and was very informative in telling me what he was doing and who he was talking to, to assist in getting our situation resolved. Kirk Kapple, who was helping us in place of John Livingstone (because he was out of the office), got things together and got our car in and out of service. He was very hospitable throughout the process. Once my vehicle was ready Andy returned to take me to my car to make sure all was corrected, and was more than helpful and polite in loading my belongings and getting me back on the road. My experience in the service center was exceptional, I cannot speak more highly of these gentlemen and their helpfulness. More

As a salesperson -- Randy is new but he LISTENED to what I said and what I wanted. He was fair on the trade-ins and gave me a fair deal. The business manager, Sandra, made the 'paperwork aspect' of the I said and what I wanted. He was fair on the trade-ins and gave me a fair deal. The business manager, Sandra, made the 'paperwork aspect' of the process run efficiently. She explained what I needed to know and answered my questions so that I could make good decisions. And this is what it is all about, good decisions -- good buying experience. More

Del Montoya treated us as if we were part of the group. We made arrangements to meet the following week but did not specify the time. Del was there when we arrived at 1 pm. He greated us with a smile and We made arrangements to meet the following week but did not specify the time. Del was there when we arrived at 1 pm. He greated us with a smile and waited for us to tell him what we wanted to see. No pressure. The business people were as friendly as if they had known us for ever. Great, local flavor to the whole experience. More

From: margaret long [mailto:onlyinsantafe@yahoo.com] From: margaret long [mailto:onlyinsantafe@yahoo.com] Sent: Tuesday, November 08, 2011 5:16 AM To: Paul Sandoval Subject: Re: Thank you! We hop From: margaret long [mailto:onlyinsantafe@yahoo.com] Sent: Tuesday, November 08, 2011 5:16 AM To: Paul Sandoval Subject: Re: Thank you! We hope we did an excellent job on your Prius Dear Paul, Both Tim Wierwille and I (Molly Long) are regular customers there at Beaver Toyota...and there are many reasons: Every single time we come in, we are treated with respect, courtesy, and a personable attitude. It is SO APPARENT that a spirit of professionalism and a positive morale is fostered among the service department. We feel confident in their expertise and trust the information they convey to us. Recently my 2002 Toyota Prius was there for two weeks, as a recall for the rack and pinyon (sp?) became a much bigger ordeal than anyone had anticipated. I would like to personally thank Diego, who kept me informed and reassured, and Luke, the tech who must have been going "nuts" ....no pun intended Also thank you to Tony, who efficiently arrnaged for a rental. (After driving it for 10 days, I think I might have to get myself one of those Toyota Tacomas!) And one more person we so appreciate is Andy, who has taken care of us numerous times in the past, and treats us like gold. Thanks to everyone mentioned above! Anytime the subject comes up, we sieze the opportunity to rave about Beaver Toyota service dept to others. You're wonderful More

I've purchased Toyota pick-ups five times, until now all in California. My experience at Beaver Toyota was, by far, the best and most satisfying from my initial contact with my salesman Brent Buell and our in California. My experience at Beaver Toyota was, by far, the best and most satisfying from my initial contact with my salesman Brent Buell and our work together, his boss, Kirk Kapple, and the business manager Jack Jason. My initial contact with Brent was through the net from California. From the beginning he was prompt returning e-mails and calls, and most importantly, knowledgeable about Toyota trucks, as a former owner as well as the truck specialist. Kirk's willingness to deal fairly, and his assessment of my Tacoma trade-in was fair and quick. Financing, which was through my credit union was made much easier than expected by Jack Jason. My salesman, Brent Buell, besides knowledge and affability, I feel that I have a new friend, and someone who will be responsive throughout my ownership of my Tacoma. The staff at Beaver were smart, honest, timely, and affable. The price quote was fair based on my research with Edmunds, Kelly, and the Black Book, and the trade-in was as expected. Now that I've moved to New Mexico, I will always seek out Beaver Toyota for any Toyota purchase. More