Toyota of Santa Fe

Wrong documentation (I was given the wrong print out with missing services from the service and parts director), wrong answers.... Because of their lack of knowledge, I had to make several trips to the serv missing services from the service and parts director), wrong answers.... Because of their lack of knowledge, I had to make several trips to the service from out of town. More

We have purchased four new vehicles at Beaver over the past 10 years, two Corollas, one Tacoma, and very recently, a Rav. I've rated the service department as great because they are - we appreciate the s past 10 years, two Corollas, one Tacoma, and very recently, a Rav. I've rated the service department as great because they are - we appreciate the staffs' knowledge and professionalism, and their willingness to go "above and beyond" to make sure we are satisfied with their work. The service department is a complementary added benefit to purchasing a vehicle from Beaver, because their sales staff and management is also great - they keep us coming back as a happy customer. They too are very professional, but also warm, friendly and knowledgeable. They have a great selection, and negotiations are always carried out in a positive manner. It is a pleasure doing business with Beaver. More

My daughter brought our 2013 toyota corolla in for its 5000 mile service. Our car had unfortunately had been damaged on the front divers door a very visible dent. My daughter exited through the passenger 5000 mile service. Our car had unfortunately had been damaged on the front divers door a very visible dent. My daughter exited through the passenger side which was witnessed by the service tech yet he yanked the drivers door open which was damaged and the window shattered. The service manger stated that he would not replace window since the door was already damaged but they would sell us a window replaecment at cost which turns out to be $40 more than estimates i received from other dealers. When we asked to speak to owner or general manager we were told they dont take complaints. If you are a female avoid the service center in this facility. Take it to another toyota dealership. More

Carl Martinez was recently promoted to Service Manager at Beaver, and he's simply the best ! I have purchased two new trucks from Beaver (Bill Hernandez) since 2001, and both the in-warranty and post-warrant Beaver, and he's simply the best ! I have purchased two new trucks from Beaver (Bill Hernandez) since 2001, and both the in-warranty and post-warranty service have been excellent. Carl gets the credit for this. Sure, I could save a few hundred buck a year going to Jilly Lube and local shops, but why ? The quality of the service at Beaver is 100%, and anytime there's an issue, Carl steps to the plate and resolves it instantly in my favor. They are protecting my investment, and so long as Carl remains on the team, I'm sticking with Beaver. Jim Robins Santa Fe 2001 Toyota Tacoma - loaded 2006 Toyota Tacome - even more loaded More

We had bought a RAV4 in 2007 and came back to Beaver/Santa Fe to look at a new one. Our sales consultant Nate Gant was extremely helpful in explaining the differences in various Toyota models, Beaver/Santa Fe to look at a new one. Our sales consultant Nate Gant was extremely helpful in explaining the differences in various Toyota models, and we were impressed with his educated evaluations of each one. He answered all our questions thoroughly, displaying a real knowledge about his inventory and the individual models. My husband is always a hard sell and does not completely trust car sales people. Nate's ability to win my husband over was amazing. Not only is Nate friendly and easy to work with, he recognizes the individual customer's needs and personality, and he works to help them feel satisfied with the transaction. He was never pushy or aggressive, and was sensitive about letting us have some time alone to discuss each vehicle in private. We were quite satisfied with the ultimate price we all agreed on, and came away with our Highlander knowing that we will continue to receive the same high quality customer assistance and vehicle service that we had with our first Toyota. More

Herewith is a copy of the letter I sent to the dealership: Phillip A. Cook, D.D.S., F.A.C.P. Colonel, USA, Retired 9125 Hackney Rd., NE Albuquerque, NM 87109 505-XXX-XXXX November 25, 2 dealership: Phillip A. Cook, D.D.S., F.A.C.P. Colonel, USA, Retired 9125 Hackney Rd., NE Albuquerque, NM 87109 505-XXX-XXXX November 25, 2013 Mr. Buddy Espinosa General Manager Beaver Toyota 1500 St. Michael’s Dr. Santa Fe, NM 87505 Dear Mr. Espinosa: I would like to take this opportunity to express my sincere gratitude for the pleasant and professional purchase experience I had at your dealership in early November. Purchasing a vehicle is not normally an uplifting event for me, but the actions of two of your employees has reversed my opinion. I would like to commend them for that, and I truly believe you should as well. My initial contact with Beaver Toyota was through the internet and Trinidad Gallegos, a sales agent on your staff. Trini’s amiable and obliging manner prompted me to drive from Albuquerque to meet him personally, at which time I placed an order for a 2014 Sequoia. The transaction was smooth, efficient, honest and extremely enjoyable. Though there was a slight delay in the delivery of the vehicle due to a transport mixup (no fault of the dealership), that was quickly resolved with the immediate and expert intervention by your Customer Service Representative, Maria Espinosa. Maria and Trini worked together to locate and arrange transport of my vehicle from Colorado. Maria called and updated me on the vehicle’s status multiple times during the week, all of which totally relieved my concerns. Maria is truly a gem. She has a very comforting and reassuring manner and is a wonderful communicator. I greatly appreciated all of her efforts. The vehicle was serviced promptly and Trini personally delivered it to my residence. He spent over an hour with my wife (it is her car) explaining all the operational details. His personal touch capped a most satisfying buying experience. I just wanted you to know how much I appreciated Maria and Trini and to commend their professionalism and expertise. They are outstanding employees of Beaver Toyota and bring great credit upon themselves and your Company. I have given the highest ratings to Beaver Toyota on the Toyota Corporate Survey and I will be highly recommending your dealership to all my friends and relatives for both sales and service. Sincerely, Phillip A. Cook More

By far the best car sales experience in my life, i have never purchased a car in less than 3 hours! Thank you so much for making me one happy owner of a 2013 Nissan Xterra. never purchased a car in less than 3 hours! Thank you so much for making me one happy owner of a 2013 Nissan Xterra. More

I wanted to write to you, to tell you how impressed I was with your service department. My wife and I were on vacation in Taos, NM, last week, when our new 2014 Toyota FJ had its power steering O ring and m with your service department. My wife and I were on vacation in Taos, NM, last week, when our new 2014 Toyota FJ had its power steering O ring and motor fail. Our car was towed to Santa Fe and your techs did an outstanding job of taking care of us, of going the extra mile to make sure our car was fixed. With only 500 miles, it was apparent that the dealer we purchased the car from failed in their responsibility to sell us a vehicle that had been safety inspected before being sold. Your techs took the time to clean up the mistake, fix the car, then explain to me what could have happened if we would had followed the advice of the dealer in Denver. They suggested that with the power steering fluid leaking, we should drive the car from Taos to Santa Fe. Your techs explained what could have happened if we had done that. Please convey to your service department and your techs how grateful my wife and I are that you were able to get us in, fix us up and get us back to our vacation. Your service department went above and beyond for us and we greatly appreciate it. It's not often I'm surprised and impressed with a car dealership, but you guys accomplished just that. Way to go and kudos to your team. Your customer service went beyond satisfaction and really saved the day. Please convey these compliments to your team. Cordially, Jarred Talmadge Denver, Colorado. More

Raul was fantastic to work with. I got the trade value in I wanted and the financing was seamless. The staff went out of their way to make the sale possible. Really, it was the most hassle-free purchase ever I wanted and the financing was seamless. The staff went out of their way to make the sale possible. Really, it was the most hassle-free purchase ever and I love my new Prius! More