Toyota of Santa Fe

Done with Duramax and on to the Real Deal Best experience with Brent Buell and Mike Lopez at Beaver Toyota in Santa fe. Lease deal on a new Tundra. Easy, relaxed, knowledgeable, quick. Call e Best experience with Brent Buell and Mike Lopez at Beaver Toyota in Santa fe. Lease deal on a new Tundra. Easy, relaxed, knowledgeable, quick. Call either of these guys to buy or lease, you can't lose. And Melvin was the icing on the cake. More

Friendly, no pressure, good price I have not purchased a new vehicle in over 10 years so I was a little tentative about the process and dealing with sales people. Luckily I read Deale I have not purchased a new vehicle in over 10 years so I was a little tentative about the process and dealing with sales people. Luckily I read DealerRater and discovered Trent Buell. He is friendly, knowledgeable and most important a “no pressure” kind of guy. When I picked up my Highlander he spent over an hour orienting me and even synced my cell to the Highlanders Bluetooth. We are seriously thinking of replacing our 2003 Camry with a new Toyota and Brent will be my go to guy. Brent, thanks for making my purchase so easy and painless. I have owned only Toyotas since 1987. Brent and Beaver Toyota will keep me coming back. Harry More

Poor customer service So, my experience first started when I did an inquiry online. It was suggested that I go the the dealership, so I did. My first contact was Melvin. I So, my experience first started when I did an inquiry online. It was suggested that I go the the dealership, so I did. My first contact was Melvin. I was very specific about my situation, how much I had to put down, my credit score and history, and what I was looking for, a $300 car payment. He assured me that they could do something and had me sit with Kimo Jaramillo. We did a credit application and I was told that he wanted to get me “pre-approved” and it was best to wait till Monday to run everything. I agreed and Kimo told me he would call me Monday by noontime with the results. Monday and Tuesday came and went without a word. At that point I was pretty disgusted with Beaver Toyota. Since I did an online inquiry I was also contacted by Trini Gallegos. Unfortunately, he caught the brunt of my disgust. He tried to help, but at that point I needed to fix a late car payment showing up on my credit. Once I did that I contacted Trini again to see about financing. Again I was very specific about what I needed, a $300 car payment. We did another credit application and he told me I was approved, but for a payment of upwards of $400 on a $14K car. When I told him it had to be $300, he told me to I would need a cheaper car, to look on website, and let him know. I looked, sent him an email with 3 cars, and called him. He said he would get back to me the next morning between 8:am-8:30am. That time came and went, so I called him at lunchtime. I was then told that no matter what bank they tried, I would need $2K down and payments would be $300 on a $7K car, a $8K car, and $10K car. What a joke. Really? The same outcome on every car? Later in the day I called to speak to a sales manager, to let them know of the poor service and I got Joe. I told him everything and he asked if he could take a look at it. I thought it admirable he was willing, but my issue was not the financing terms it was the lack of contact and disregard. So, he said he would contact me later that evening. Well, it’s been 24 hours since that call and there’s been no response from anyone at Beaver Toyota. I guess there response in no response when it comes to customer service. I would go to Lithia or a dealership in Albuquerque before going there again. More

Trini is the best! Trini is truely the best, he was able to get me in the car of my dreams! He worked with me and was able to make this deal possible, I'm truely thankfu Trini is truely the best, he was able to get me in the car of my dreams! He worked with me and was able to make this deal possible, I'm truely thankful! Trini is very professional and friendly. I've purchased from beaver before and I must say this was my BEST experience EVER, I will never do business with anyone else but Trini. I would arecommend my friends & family go in and get the car of their dreams and have a great experience with Trini Gallegos. 2015 Red Scion FRS More

Smoothest car deal I have ever had I'm typically not one for Internet reviews. However I feel it is necessary to let people know about my experience at Beaver Toyota. I must preface thi I'm typically not one for Internet reviews. However I feel it is necessary to let people know about my experience at Beaver Toyota. I must preface this by saying I work in an industry that works with new car dealers so I truly had the opportunity to purchase a car wherever I wanted. Upon the minute I entered the dealership I was asked if I wanted a drink and asked if I was hungry as they were having a new car unveiling that particular day. I was searching for an FJ Cruiser and my salesman Brent let me know what was available. He explained the pros and the CONS. Which I felt was extremely professional and courteous to me as a consumer. We took a test drive and I wanted to proceed. I advised I had a trade in and that would be the determining factor on whether or not I completed the deal. It's important to note on my initial visit we were unable to finalize a deal. This is where the Beaver Toyota team earned my respect and my business for life. That evening I was called by Brent and they advised me they could get my trade to the level it needed to be. They went the extra mile to market my vehicle to other dealers to ensure I got what I needed. There was no unnecessary haggling. I received a fair deal and my vehicle was praised rather than ridiculed as some dealers do in an attempt to devalue it. To finish this off, upon delivery my paperwork was ready and I was in and out in under 30 minutes, unheard of by car dealer standards. To say I am pleased is an understatement. Go see Brent and the Beaver Toyota team. There are no games, no xx, no sales tactics, it's simply a fantastic car dealership that hasn't lost touch with good old fashioned values. To Brent, Francesco, Buddy and Maria. Thank you, sincerely. More

The Prius and price I wanted I came in to Beaver Toyota because of an Exchange Program e-mail I received on my 2012 Rav 4. I Now have a Certified used Prius! Brent found me exa I came in to Beaver Toyota because of an Exchange Program e-mail I received on my 2012 Rav 4. I Now have a Certified used Prius! Brent found me exactly the vehicle to fit my needs in my price range. It was also the exact color I wanted. The entire process was done quickly with my needs a priority. This is my second sales experience at Beaver Toyota and the staff treats you well from start to finish. I will definitely recommend Brent to anyone who is in the market for a vehicle. More

Thank You Thank you for making buying a car painless. We knew what we wanted and you assisted us in finding the right car quickly. No pressure or hidden details Thank you for making buying a car painless. We knew what we wanted and you assisted us in finding the right car quickly. No pressure or hidden details. Thank you for being honest and working with us. More

Another Great Experience at Beaver, and Walter was great! I've bought (new) at Beaver before and had a very good experience, but unfortunately my prior sales rep was on medical leave. So I had to start anew. I've bought (new) at Beaver before and had a very good experience, but unfortunately my prior sales rep was on medical leave. So I had to start anew. But this was soon to be the beginning of an even better experience. I told the operator I wanted a no-nonsense, cut-to-the-quick rep - and that's what I got with Trini. He called me back within 20 minutes and gave me a solid quote for what I wanted, at a very good price (I had done ALOT of pricing/invoice research before calling). Unfortunately, he was going to be off the next day when I wanted to come in. So that's when (and why) I met Walter. Walter set-up the test drive for my wife, then said he would be the primary contact. The test drive went well (Walter brought us to a nice hill across town), THEN he proceeded (with encouragement, of course) to beat Trini's already very good price (thank you Alan for approving the deal)! Once that was settled, Walter made sure that all the extras and my car were prep-ed, the Finance people got be processed promptly (CJ set a record at 15 minutes), I had everything I was supposed to, and I was familiar with my new car. My first call was made Friday morning, the test drive was 1pm Saturday, and the car was in my garage by 3:30pm Saturday! Although lots of people at Beaver made this a great experience, Walter was the one that made sure it went smoothly (and quickly). More

New car purchase, great buy. My family and I are very pleased with the purchase of our new 2014 highlander at Beaver. Brent was our sales person. We settled on a price over the ph My family and I are very pleased with the purchase of our new 2014 highlander at Beaver. Brent was our sales person. We settled on a price over the phone and we did a no haggle transaction upon our arrival at Beaver. We got a very nice vehicle for a very good price. All the other staff we encountered there were vey friendly as well. I would highly recommend. Thanks The Vasquez Family More

Very Pleased with the Sevice from Diego & the Service Staff I am very pleased with the service I get from the Service Dept, and with Diego Borrego, his assistance in explaining my vehicles condition in detail I am very pleased with the service I get from the Service Dept, and with Diego Borrego, his assistance in explaining my vehicles condition in detail is so very helpful. I appreciate his and the service staffs' knowledge, professionalism and always friendly customer service. I would recommend this department without hesitation! More