Toyota of Santa Fe

Great Experience! I am new to the area so shopping for a new car was a little intimidating for me. After I initially spoke with Michael Lopez, however, I knew that I ha I am new to the area so shopping for a new car was a little intimidating for me. After I initially spoke with Michael Lopez, however, I knew that I had few worries. He brought the car to me on my lunch break to test drive and had things ready for me when I got off work at 5. I worked with Melvin in finance who was very knowledgable and to the point and was able to get me out of there in no time driving my new Dodge Journey. Michael was very helpful during be process and AFTER the sale as well. If you want someone you can trust go to Michael Lopez at Toyota of Santa Fe! More

Great Service I travelled to Toyota of Santa Fe from Los Lunas because of a car I found on their website. Prior to my visit, I called to ensure the car was still th I travelled to Toyota of Santa Fe from Los Lunas because of a car I found on their website. Prior to my visit, I called to ensure the car was still there and to get some more information before making the hour and a half drive. I was lucky enough to get Michael Lopez on the phone. He went out and made sure the car was there, answered my 500 questions, gave me specific information on the vehicle, and pulled the car fax report for me. I made an appointment to visit the dealership and Michael the next day. Michael was completely understanding when I was running a little late (pesky kids!) When I arrived at the dealership he took me straight to the car without any of the usual fuss that you get when visiting a dealership. We checked it out and immediately went on a lengthy test drive. The car ended up not working for us because of the limited seating and our growing family. Michael was quick to come up with 2 other options for us and didn't try to force the original vehicle on us like a lot of dealerships I've been to. Michael was a kind and understanding sales person. He made the entire car-buying process smooth and easy. They offered us a fair deal on our trade and the negotiation process was pain-free. He was flexible and willing to hear any offer without batting an eye. The only disappointing thing that happened was the guys in the back didn't put gas in the vehicle so we were unable to make it home without stopping for fuel. I sent Michael a quick text to let him know and he immediately called me and offered to send a gift card. He followed up on his promise the next day. He mailed me a $25 gift card and a couple of CD's that I had left in my trade, on his own dime. If that's not excellent service from a sales person, I don't know what is. I would highly recommend Toyota of Santa Fe, and more specifically, Michael Lopez. He'll have our business for years to come! More

I got just what I wanted! My boyfriend had a great car buying experience with Michael Lopez at Toyota of Santa Fe, When it came time to trade in my JEEP Liberty, I made an a My boyfriend had a great car buying experience with Michael Lopez at Toyota of Santa Fe, When it came time to trade in my JEEP Liberty, I made an appointment to see Michael, myself. Alter an an initial phone conversation, Michael was able to 'zone in' on what I was looking for. When I arrived at the dealership, Michael had several options available for me to consider. OPTIONS are GOOD!! Michael was informed, patient, and helpful. He answered my questions and....best of all....listened to my answers!!! I really appreciated Michael's willingness to be flexible, which ultimately guided the two of us to the perfect fit for me.... a 2014 Nissan Versa. I now have a safe and good looking commuter car!! I couldn't be happier with my car buying experience, and Michael's expert guidance. More

Fantastic customer service and a superb deal! When shopping around and not getting much helpful service at other dealerships, it was a pleasure to work get both incredible service and a superb pri When shopping around and not getting much helpful service at other dealerships, it was a pleasure to work get both incredible service and a superb price at Toyota of Santa Fe. Mike Lopez is a true customer service representative; helpful, thorough, providing answers and then backing off to let me make an informed decision. Went out of his way to take care of all the details, even picking up the car for me while at work. Financing was easy, trade-in was easy,— Thanks team, I will be back! More

Extremely satisfied with our families new Cadillac Escalade! We purchased a beautiful cadillac escalade at your dealership recently and could not be more pleased! We had been looking for the right car for our fa We purchased a beautiful cadillac escalade at your dealership recently and could not be more pleased! We had been looking for the right car for our family for over 1 year. Completely satisfied working with our Buddy in the business Michael- He called us every time he felt he had found the right vehicle for us. We will reccomend all our friends and family to Toyota of Santa Fe and will buy our next vehicle from our buddy's in the system. More

Experienced and professional After shopping at two other Toyota dealerships and being very disappointed by sales games and unprofessional behavior I came to Toyota of Santa Fe. Br After shopping at two other Toyota dealerships and being very disappointed by sales games and unprofessional behavior I came to Toyota of Santa Fe. Brent Buell was my sales consultant and he was a pleasure to do business with. He was honest and straightforward. I was introduced to the sales manager immediately ( Kirk kapple ) after entering the dealership and assured they don't play sales games. I purchased a Tacoma that day. The transaction was transparent and I never felt pressure to purchase. I will return and always ask for Brent. More

Love my 2016 4Runner After a disappointing but expected experience with the Toyota dealership in Albuquerque, I called Toyota of Santa Fe to see what 4Runners they had in After a disappointing but expected experience with the Toyota dealership in Albuquerque, I called Toyota of Santa Fe to see what 4Runners they had in stock. It turned out that exactly what I wanted was on its way and the following day I drove up to Santa Fe to discuss the vehicle with Brent. Brent was easy to work with. We came to an agreement on the 4Runner that day, and he kept me in the loop regularly until it came in. Picking it up was easy. Sandra had all of my paperwork ready to go and we efficiently went through it all. Brent showed me all the aspects I needed to know about my new ride and I was on my way. I plan to keep this vehicle for a long time, but I would definitely return if I were in the market and would recommend to others this dealership and those I worked with. More

Poorest customer service around We traded in our Toyota Highlander for 4Runner in Santa Fe. We bought it out of state because we travel for our jobs. We purchased the car in April an We traded in our Toyota Highlander for 4Runner in Santa Fe. We bought it out of state because we travel for our jobs. We purchased the car in April and it is now October and we are still waiting for our permanent tags. We had to call every month to get our temporary tags redone and every month they told us something new needed to be processed. For three months we tried dealing with the dealership directly. Finally, we got the title company involved and our tags were sent to be processed. Normally 9 weeks for out of state. Now Santa Fe is telling us they can't issue us temporary tags any more because we have gone past our "three month issuance". So Santa Fe suggested we take a cab to DMV. No manager has ever contacted us. We finally called the corporate office and now have to wait for Santa Fe manager to return our call. Meanwhile, we are still with expired tags. We can't go anywhere without risk of ticket. They provided no solution even though it was because of their mistake of not processing anything for THREE months. They didn't even offer a rental until we could get tags at a new DMV. It's a horrible place. The signing was rough as well. When we went to sign, the monthly payment had changed from quoted price because they said the interest rate was no good since we were from out of state, which they knew from the beginning. We ended up with a $50 higher monthly payment. It's horrible there. I would say absolutely do not buy from there. The 4runner is amazing. Our Highlander and Scion were also great cars. We love the brand. I'm truly suggesting that if you want a hassle free experience, do NOT go to Santa Fe Toyota. More

Michael Lopez was helpful and friendly We went to Toyota knowing we wanted a truck. Michael was the first to greet us as we were walking about. We made a quick connection with Michael. We t We went to Toyota knowing we wanted a truck. Michael was the first to greet us as we were walking about. We made a quick connection with Michael. We told him exactly what we didn't want, games; but that we needed guidance in finding the right truck for our needs. We were not in need of a new vehicle but just wanted to upgrade. Michael never gave us pressure, he was willing and patient as we made our way between the Tacoma and the Tundra and back. We ended up trading in our Jeep Rubicon that day for a Tundra that we love. There was a moment that did make us uncomfortable. We were walking into the store after a ride or two and a couple of the other sales reps were sitting on bench loitering and they began to heckle Michael. It my have been their friendly banter but as a first time customer my wife and I found it inappropriate. Had we not gotten a little time to know Michael during the test drives it might have been enough to make us go elsewhere. More

Overall Experience in Purchase of our new Automobile We, on a chance, visited Toyota of Santa Fe looking for a replacement vehicle for our BMW. Brent Buell was on the ball, found us a car immediately a We, on a chance, visited Toyota of Santa Fe looking for a replacement vehicle for our BMW. Brent Buell was on the ball, found us a car immediately and within hours we were in our new car. We are so appreciative of all he did for us and how quickly and painless...we will use him again. This car is beautiful and Brent is our go to guy for ourselves any one to whom we can refer him. Melvin guided us to a good service contract and worked with us to make it fit our needs. More