Toyota of Santa Fe

Above and beyond Jennifer literally saved me a bundle by locating an extended warranty I was not even aware I had. I LOVE her! She went above and beyond when she rea Jennifer literally saved me a bundle by locating an extended warranty I was not even aware I had. I LOVE her! She went above and beyond when she really did not have to keep searching the data base to help me. Diego then refunded a pre-payment I had made for drive train issues that ended up being covered by that warranty. He had already helped by agreeing to waive the fee on the second alignment which had to be done when the problems were discovered. And he got me a free rental vehicle for the time the car was in the shop. (Daniel in rentals was great). Everyone here is kind and efficient. Cisco the shuttle driver is a gem. Roger is also great; he sometimes helps me even when he is not my assigned service person. The car appears to have been fixed and is running fine now. I love this dealership and will buy my next car here as I have my last two. Go see my friend Melda, a saleswoman extraordinaire in the new car division. And take your Toyota there for service! The genuine kindness and sincere wish to be of service beyond just the service on the car is what makes this a special place. More

GREAT DEALER If you want a great experience come to Toyota of Santa Fe. Everyone is friendly and upbeat. You can tell they enjoy working there. I was looking for a If you want a great experience come to Toyota of Santa Fe. Everyone is friendly and upbeat. You can tell they enjoy working there. I was looking for a new car and was greeted by Michael Lopez. What a wonderful experience. This GENTLEMAN was terrific. He was genuinely interested in HELPING me find the right vehicle, He was nor pushy and was willing to spend any amount of time to assist us in finding the right car. I will Happily recommend Michael Lopez to everyone I know. This was a great experience. Sincerely, John Del Valle More

Avoid this unethical dealership I suggest caution when dealing with dealership staff. The dealership has no regard for your privacy or the protections of the Fair Credit Reporting I suggest caution when dealing with dealership staff. The dealership has no regard for your privacy or the protections of the Fair Credit Reporting Act. Mr. Anchondo was reasonable to work with and made a good effort to locate the car I wanted and if you must buy from this dealer I recommend him; he was advised from my first contact that this would be a cash purchase. After agreeing to a price he turned me over to Mr. Leonard, who had also heard me state several times that this was a cash purchase. Leonard demanded I complete a credit request form saying it was dealership policy and needed for the federal OFAC check. I offered the personal information for the OFAC check but refused to approve a credit check for a cash sale. I was badgered by Leonard and other dealership staff, who were also told this was a cash purhcase, for over 45 minutes to sign the credit request form; I finally agreed to put only the OFAC required information on the form, crossing out the reference that it was a request for credit check and specifically telling Leonard I was not approving a credit check. Leonard then immediately ran a credit check for $10,000, as well as the OFAC check. When I complained the sales manager on duty (who had actually run the check) apologized and told me that the dealership needed to train its sales staff better and also develop a separate form for the OFAC information. After filing a complaint with the Better Business Bureau the general manager contacted me, apologizing that I was upset, but also stating he was completely comfortable with the dealership protocol and that saw nothing wrong with their action. In apparent retaliation the dealership also with held the certificate of origin for 8 days preventing me from registering the vehicle. If you’re buying on credit this isn’t likely going to be a problem but if you value your privacy avoid this unethical dealership. I will never buy here again and encourage others to avoid them as well. More

Great Toyota Dealership Much thanks to Jeff Morris He was very helpful in locating a new Toyota Highlander for me, I was very pleased with his professionalism and knowledg Much thanks to Jeff Morris He was very helpful in locating a new Toyota Highlander for me, I was very pleased with his professionalism and knowledge of the vehicle. Even though I live in Amarillo, Tx., I was determined to purchase a vehicle from Santa Fe. Jeff worked with me on the price, and was able to give me a great deal, could not have asked for a better salesman More

The best! Andy is by far the best service manager I've ever found. Like a helpful little brother, he offers polite and helpful advice. He should be cloned & s Andy is by far the best service manager I've ever found. Like a helpful little brother, he offers polite and helpful advice. He should be cloned & spread around all the dealerships in Santa Fe! More

great service! have been bringing my trucks here for service for more than 16 years now, and have never had a bad experience. andy vigil has been my go to guy for s have been bringing my trucks here for service for more than 16 years now, and have never had a bad experience. andy vigil has been my go to guy for several years now, he and his techs always do a thorough job of checking my truck, and andy is great at taking the time to explain everything, make recommendations, and help prioritize any work that needs to be done. i trust him - he knows his stuff, is very polite, and genuinely seems to care. could not ask for more. thanks!!! : ) More

Attentive, friendly service I just purchased a Tacoma from Toyota of Santa Fe. I dealt with Michael Lopez and wanted to give him the highest marks. He was responsive, knowledge I just purchased a Tacoma from Toyota of Santa Fe. I dealt with Michael Lopez and wanted to give him the highest marks. He was responsive, knowledgeable, honest and paid close attention to my requests. Ultimately he delivered the vehicle I wanted at a competitive price. If your looking for a friendly dealership with excellent customer service, definitely consider Toyota of Santa Fe. More

Awesome Dealer Originally I sent out to get a TRD Pro from Larry Miller in Albuquerque. Big mistake. Customer service was terrible. I went to Toyota Sante Fe and Bre Originally I sent out to get a TRD Pro from Larry Miller in Albuquerque. Big mistake. Customer service was terrible. I went to Toyota Sante Fe and Brent Buell helps me get the Pro. He gave me weekly updates and made the purchase extremely easy. I would definitely recommend this dealer and Brent Buell. More

Andy Vigil has been my family's "go to service person" for the last 6 years. He is knowledgeable, friendly, and trustworthy. We have had 3 or 4 Toyota vehicles has been my family's "go to service person" for the last 6 years. He is knowledgeable, friendly, and trustworthy. We have had 3 or 4 Toyota vehicles over this time and Andy handles all our service needs. He is the best. More