Toyota of Santa Fe

follow up to previous problem I slammed this dealership for the way they handled service on my Prius. However, since that post I was contacted by the service manager (Carl Martine I slammed this dealership for the way they handled service on my Prius. However, since that post I was contacted by the service manager (Carl Martinez) and he has been nothing but professional. He has agreed to make it right and give me my money back. My advice, if you feel you are not getting a fair shake with your service representative, talk to Carl. He totally understands customer service! More

Fantastic empowering experience with Jamie Dunn I had a terrific experience with Jamie Dunn when buying my new Highlander. I had told Jamie that I was interested in a 3 year old used Highlander and I had a terrific experience with Jamie Dunn when buying my new Highlander. I had told Jamie that I was interested in a 3 year old used Highlander and asked him to please keep an eye out for one that fit my criteria. Every few weeks Jamie checked in with me and sent me options. None was quite right, but he stuck with it for five months, without every putting pressure on me. I felt like he was my ally in the car buying process, and understood that I wanted to feel good about my purchase. Only the car that made me feel right would be the right car for me. Jamie got this intuitively. On the day I purchased my new car, I had no intention of buying a new one, but after a lengthy test drive in a used SUV with Jamie,out of curiosity I asked to see the new vehicles. This was my choice; Jamie never pressured me. There on the lot was a car that seemed just right to me, and I told Jamie I'd like to drive it. Out we went again for another long test drive; he answered all my questions openly and didn't push and instead let me feel out the car for myself. I was shopping for our family car solo and he never spoke down to me or suggested I "call my husband"--the stuff you sometimes hear about car salesmen when selling to women. I knew the car felt right and Jamie and I negotiated openly and fairly and promptly. He encouraged me to take the car home for the afternoon; he was exceedingly reasonable with my trade-in and got more money for me when I told him the price seemed low.The whole process was so easy and enjoyable (he even made popcorn for my daughters, which was good because I sort of felt like I might pass out at writing the check) that when I left that evening I couldn't quite believe it had been so smooth I had been putting off the process of buying new for so long because I didn't want to be pressured or sort through different trim options etc, but as serendipity would have it, I found the right car and the right salesperson on the same day. Thank you Jamie for such a terrific experience; I recommend him to everyone! More

No pressure pure professionalism with a smile Took my Mom into test driver Rave he was very patient and informative... He explained all the equipment twice to make sure Mom was comfortable... She Took my Mom into test driver Rave he was very patient and informative... He explained all the equipment twice to make sure Mom was comfortable... She is now a proud owner of a white Rave " little Trooper ' Thanks Brent More

4Runner Trail Jeff is a great guy and his knowledge of the car made for a terrific experience. We will definitely go back to this dealership for all of our needs in Jeff is a great guy and his knowledge of the car made for a terrific experience. We will definitely go back to this dealership for all of our needs in the future! More

2016 Toyota 4Runner We LOVE our 2016 4Runner! Kirk Kapple, Dylan Leonard and owner Buddy Espinosa were efficient, dedicated, and genuinely concerned with our satisfaction We LOVE our 2016 4Runner! Kirk Kapple, Dylan Leonard and owner Buddy Espinosa were efficient, dedicated, and genuinely concerned with our satisfaction. A great experience! More

Purchase of used Dodge Challenger I was given Jeff Morris as a salesman when I arrived at Santa Fe Toyota. Super nice & knows his vehicles! We looked over the car and went for a drive. I was given Jeff Morris as a salesman when I arrived at Santa Fe Toyota. Super nice & knows his vehicles! We looked over the car and went for a drive. I was not familiar with the area so Jeff told me where to go(In a nice way!) His recommendation on the drive really helped me check the car out. When we started the negotiation, Jeff worked with my budget and worked out a deal great for me. I shopped for this car for many months and was familiar with the price range and Jeff & Melvin worked a deal for me that was better that comparable places. Isaiah (Their internet sales person) worked out some issues on the phone before I showed up. Way Cool! I had a great experience at Santa Fe Toyota and would recommend them. Ask for Jeff, Melvin or Isaiah. Thanks Trey More

Great Experience Car buying can be chaotic! I initially was working with Jamie Tasen. When she told me she was going out of town for a few days I thought I was going t Car buying can be chaotic! I initially was working with Jamie Tasen. When she told me she was going out of town for a few days I thought I was going to have to wait until she returned. Thankfully I didn't! She put me on to her fantastic colleague, Michael Lopez. But when I got the run around from my bank I was ready to give up. I let Mike know that I was not going to make the appointment. He was very understanding and really educated me how the who process works and convinced me to still keep my appointment. I am glad that I made my way to Toyota of Santa Fe! This is the first car buying experience that was not stressful and was smooth sailing and very quick. Thanks to these two and Melvin I am driving the car that I have wanted for a very long time!!! More

Fine car, friendship and frito pies! DREADing the whole process of purchasing a new vehicle for my mother..... it had to be done so between the 2 of us - we did our homework, searched the DREADing the whole process of purchasing a new vehicle for my mother..... it had to be done so between the 2 of us - we did our homework, searched the internet/looked online, drove to several dealers & car lots in SF and ABQ, test drove several cars and dealt with some "shady" sales people. We searched carefully - there were some possibilities and after a week of shopping - Beaver Toyota was our final stop. We found the PERFECT car for mother. The price, the make, the model and above all else was the SALES PERSON - MICHAEL LOPEZ. It was MICHAEL who made all the difference! With him, the process seemed effortless, educational and very comfortable. He has a calm, professional demeanor, he knows his product, and his meticulous explanation and attention to detail throughout the process made us feel valued and like we were his only customers. NO pressure! His concerns were mom's need and satisfaction. Michael made it easy, relaxed and we were confident we were buying the perfect car! I highly recommend Michael -he went out of his way to make sure the vehicle was exactly to my mom's specifications - that very day - so she would not have to make a return visit. He gave mother another thorough orientation of the vehicle for her safety before she "flew solo" and drove away. If you need a car, are not sure of the process, - do yourself a favor and see Michael Lopez. Thank you, Michael for this day, for the car, for the experience and for the fabulous Frito pies you bought us for lunch! More

Great service from Andy I happened on Andy as my service assistant a few years back and have always asked for him since then. First off, he is very polite, respectful and hel I happened on Andy as my service assistant a few years back and have always asked for him since then. First off, he is very polite, respectful and helpful. He always explains in detail if there is a problem with my truck. Most importantly, I TRUST him. Andy is a great asset to Toyota of Santa Fe. Make sure you don't lose him! More

Michael Lopez My new tundra is the 1st vehicle I've purchased. I'm not an individual that writes reviews; however, Michael Lopez earned and deserved this recogniti My new tundra is the 1st vehicle I've purchased. I'm not an individual that writes reviews; however, Michael Lopez earned and deserved this recognition. Michael Lopez is a honest, reliable, knowledgeable, and excellent sales person. He was explained all options available and continuously provided me exceptional customer service. He was involved in the whole sales from start to finish providing me with piece of mind. A true professional is the best way I can describe him. Thanks again, Dante Aragon More