Toyota of Santa Barbara

Courteous, prompt, responsive. Justin was great. Looked Courteous, prompt, responsive. Justin was great. Looked up other recall notices. Texted right back. Car ready on time. Car was tidy. Held all saf Courteous, prompt, responsive. Justin was great. Looked up other recall notices. Texted right back. Car ready on time. Car was tidy. Held all safety standards More

Small town feel, big time customer service. Better than the Ventura and Oxnard dealerships. I recommend you keep your business local, you wont regret it. the Ventura and Oxnard dealerships. I recommend you keep your business local, you wont regret it. More

Thank you Justin who gave me a real answer that avoided more long term expense to keep my car working. After a horrible experience with another dealer giving me advise to do something that could have tota more long term expense to keep my car working. After a horrible experience with another dealer giving me advise to do something that could have totally ruined my car as part of a “diagnosis “, I researched Google and had am understanding of the possible causes and methods of repair. Justin listened and actually agreed that there are less expensive options that had the potential to fix the problem (although not a guarantee), he guided me through the process and made me feel safe to drive until I could get in to his dealer to fix it. He could have tried to guide me towards a path that would have caused me to spend more but he had my needs and budget in mind and in turn he has made my family a trusting long time customer who will be happy to refer more business. I have changed dealerships and will be scheduling maintenance for my Vehicle exclusively At this dealer. I met Tom also who listened and empathized and pleasantly acted like you would want when buying a new car - patient, empathetic, actually LiSTeNED without rushing and I’m sure if my next car is destined to be another Toyota I’ll be buying from this dealer. It was a pleasure to come on and actually be cared for, no pressure with smiles. Everyone there was also stress free and COVID compliant. Loved the quiet comfortable waiting room that had Wifii so I could work while I waited. GREAT DEALERSHIP - THANKS!! More

The two men that attended to me were very courteous. The wait is not a problem for me as a retired senior, I have nothing but time. I bought my car there and not that far from where I live. Very happy wit wait is not a problem for me as a retired senior, I have nothing but time. I bought my car there and not that far from where I live. Very happy with this dealer and people that work there. More

These guys are fantastic. I bought my truck here and returned for service and everything else. Toyota is a great brand but this dealership really cares like a neighborhood shop. Go nowhere else for your returned for service and everything else. Toyota is a great brand but this dealership really cares like a neighborhood shop. Go nowhere else for your Toyota or maintenance. Thanks Toyota SB! More

On my third dealer provided service for my 2019 Tacoma I asked Chris, my service rep to look at a possible battery charge problem. Chris listened to my description of the problem and had the mechanic check asked Chris, my service rep to look at a possible battery charge problem. Chris listened to my description of the problem and had the mechanic check for a faulty battery. Indeed, the battery was faulty (not holding a charge), Chris had it replaced under warranty .... problem solved. Thank you Santa Barbara Toyota , thank you Chris. More

Made an appointment, dropped the car off, was ready when they said it would be. All of the service people were very friendly. The lounge had WiFi so i could work while the car was in service. they said it would be. All of the service people were very friendly. The lounge had WiFi so i could work while the car was in service. More

Tod was outstanding in helping us today.We asked Tod if it would be possible to have the car done in an hour and a half because we had no transportation and we are elderly. He had 2 people working on it. I it would be possible to have the car done in an hour and a half because we had no transportation and we are elderly. He had 2 people working on it. It was done even before an hour and a half.Tod even helped my husband down the steps. Now,that's service! We have never been disappointed with the service at Toyota. More

Tod was outstanding in helping me today. I had an appointment - on time. Work done quickly and expertly. Thanks so much to the whole team. appointment - on time. Work done quickly and expertly. Thanks so much to the whole team. More

I always get attended promptly, always courteous and helpful staff and willing to answer any question I might have. Rachel is and has always been excellent. Thank you Rachel. helpful staff and willing to answer any question I might have. Rachel is and has always been excellent. Thank you Rachel. More