Toyota of Santa Barbara

I had a great experience with Sid. he took me out for a test drive...even to my house so that i could make sure the car did not bottom out in my driveway which is steep. He was informative and professiona test drive...even to my house so that i could make sure the car did not bottom out in my driveway which is steep. He was informative and professional. Answered all my questions honestly. I needed to transfer money to pay for the car, and they filled out the paperwork and gave me the flexibility to pay in full in two days. Then when i came to get the car, it was washed, full of gas and we went for another drive to make sure I handled the car without difficultly. They even programmed my bluetooth so I could use my cell phone right away. I was introduced to the service staff and customer service rep, where to bring my car when it is time for service. Everyone was friendly on the three different occasions that I came in...best of all I love my new Prius! Katina Etsell More

Purchasing my Toyota Tundra was a great experience. They offered extensive knowledge and friendly service throughout the process. I spoke with Hai Le. Hai was informative, friendly and didn't pressure me offered extensive knowledge and friendly service throughout the process. I spoke with Hai Le. Hai was informative, friendly and didn't pressure me into anything. The whole process went very smoothly and I was extremely happy with the price I received. I would recommend this dealership to others and would definitely purchase another vehical from them. More

toyota santa barbara has catered to our needs and has given me different options about the car i want, giving me information i know and i dont know about the car they have also been patient in findin given me different options about the car i want, giving me information i know and i dont know about the car they have also been patient in finding the car and has been keeping me posted about updates that i need to know, about processing the document and has given us options about car financing. thank you toyota, hai le had been very helpful as well. More

We first bought a Sequoia there, IN OUR HOMETOWN! This was after purchasing a used Sequoia from an out of town dealer, thinking that a dealer in Santa Barbara would charge more. Were we wrong! Hai Le beat was after purchasing a used Sequoia from an out of town dealer, thinking that a dealer in Santa Barbara would charge more. Were we wrong! Hai Le beat the used Sequoia price with a new Sequoia, plus extras and a better deal on the extended warranty we wanted. Plus, it was so incredibly low pressure. Everyone seemed like our friend, or even like family. So when the gas crunch hit, we thought for a year about the Prius. We are obviously careful consumers, but did not hesitate to go to Hai Le again. And we weren't disappointed. We got our price, again without any pressure. Everyone was happy and laughing. I now think it is so fun to buy a car. I certainly never thought so before meeting Hai Le and his team at Toyota of Santa Barbara! You won't be disappointed either! More

Very Impressed and happy. From the moment I spoke to Sid on the phone, to the final handshake goodbye in my new 2009 Toyota Sienna, Sid was as friendly and professional as I could have hoped for. Not only d on the phone, to the final handshake goodbye in my new 2009 Toyota Sienna, Sid was as friendly and professional as I could have hoped for. Not only did I end up with the EXACT car I wanted, Sid did everything to keep me involved with the process AND showed me some vehicle options that would actually SAVE me money, but he wanted me to see what was available before making such a big purchase. I appreciated that. The rest of the sales team was very friendly and great to work with. As a director of a transit agaency, I highly recommend working with Toyota of Santa Barbara. And no reflection on the other sales people, but I will return my business to Sid also. Thanks guys for making it, almost, too easy! More

Just had a bad experience with Toyota of Santa Barbara. I tried to buy some parts ( O-rings , nothing fancy ) from them and was quoted a price that was more than 100 percent markup over their cost! I don't tried to buy some parts ( O-rings , nothing fancy ) from them and was quoted a price that was more than 100 percent markup over their cost! I don't mind paying a fair price for something but paying that much just because the dealership is greedy? No way!!!!! The guy on the phone acknowledged the markup. My advice is to buy your parts elsewhere so as not to get taken to the cleaners. They must think their customers are stupid. I for one am tired of getting gouged by businesses here in Santa Barbara. Business owners think that just because we live here, we can afford to pay more - a lot more than the average consumer. Well, Toyota of Santa Barbara, think again. You are the reason we citizens of this beautiful city drive the extra distance to other locations to purchase just about everything elsewhere. More

I had a wonderful experience at Toyota of Santa Barbara because of my salesperson, Conrad Brooks. I went to the dealership a few times before I purchased my car and each time I was promptly greeted by Con because of my salesperson, Conrad Brooks. I went to the dealership a few times before I purchased my car and each time I was promptly greeted by Conrad Brooks with enthusiasm and a sincere smile. I had many questions throughout my purchase and he demonstrated a thorough knowledge of the vehicle along with the financing. This was my first new car purchase and Conrad really put my mind at ease and never once put any pressure on me to buy. Conrad demonstrated exceptional customer service and followthrough. I am so happy with my new car! Thank you Conrad for the great service! More

Thank you Toyota of Santa Barbara! Salesman Chris Thomas, who is also the internet manager, and the rest of the staff treated us very well during the purchase of our new car. They were respectful, patient, who is also the internet manager, and the rest of the staff treated us very well during the purchase of our new car. They were respectful, patient, and straightforward. At first we attempted to work with our hometown dealer, however one of the comments made on Dealerrater proved to be very true. After returning home disappointed from our hometown dealer, we decided to call Toyota of Santa Barbara due to information we had found on their excellent website. The deal we made on the phone was substantially better than the other dealer, and the treatment we received resulted in a very pleasant experience. I recommend Chris Thomas and Toyota of Santa Barbara without reservation! More

I liked that there wasn't any pressure to buy. Chris was great to deal with. He matched another dealer's price and then continued to give consistent and honest service. I would definately buy from him aga great to deal with. He matched another dealer's price and then continued to give consistent and honest service. I would definately buy from him again. The experience was quick and painless. More

My lease was up for the Sienna I have been driving for the last 3 years and so I found myself "car shopping again." Needless to say, not too many people enjoy this process. It is due in part to the overwh the last 3 years and so I found myself "car shopping again." Needless to say, not too many people enjoy this process. It is due in part to the overwhelming choices one has to make, coupled with the often pressured attempts by under informed yet overly zealous salesman. I experienced this at all of the 8 different dealerships I went to, that is, with the exception of Toyota of Santa Barbara. There I was introduced to Sean who, while fairly new at the game, was very professional without being too gung-ho about it all. He knew much about the cars we were looking at, but not everything. What made the difference for me though, was that he was upfront about it as opposed to trying to bluff his way through it. He gained my trust in doing so. While I ended up not getting another Toyota this time around, I would like to express my gratitude to Sean for all his help and recommend him to anyone who is looking for a genuine salesman (and I mean that in a good way) and an enjoyable car buying experience. Cindy Hann Santa Barbara More