Toyota of Runnemede

Awesome service with outstanding precautions during this cor I had contacted Charles Colamarino my service advisor last week for my RAV 4 to be serviced in accordance with the warranty that it comes with. He tol I had contacted Charles Colamarino my service advisor last week for my RAV 4 to be serviced in accordance with the warranty that it comes with. He told me that service is made by appointment only since they limit the amount of people in the dealership in accordance with the Wuhan Corona virus. I was emailed by Lou a dealership represenatitive with the date & time to coincide with my schedule. Upon arrival at the facility the entire work crew were wearing masks and distancing themselves in relation to the guideline set by the State. The cashier was protected by a plexiglass barrier to prevent the spread by coughing or sneezing through airborne transmission. I was directed by Charles to go to the waiting area in the showroom which was closed. There were only 2 other people waiting in the waiting area and were practicing distance guidelines. Charles informed me of the service that was required on my vechile and to confirm the work and pricing for the service. I agreed to what needed to be done. My vehicle was serviced in a timely manner. I have purchased both on my vechile's from this Dealership. Charles has been my service advisor since 2011. The service was outstanding as usual. The service technician provided a plastic cover over my seat for safety precautions and wore gloves. The service was performed in a friendly,kind,courteous & cost effective manner. The cashier was very kind & friendly. She instructed me on the 6' distancing from the counter and moved herself 6' away from the desk for my credit card transaction to take place. The service has always been excellent. They guidelines they followed to protect me from the Wuhan Corona Virus was outstanding and they all should be commended in their efforts to keep both themselves & the public safe during this time. I would recommend this dealership to everyone. I am a Registered Nurse and to see the guideline they put forth in their work was outstanding and they should be commended for this. I am writing to the CEO of Toyota international about their service to thank them for servicing my vechile in such a precautionary manner with the set guidelines and providing outstanding service to their customers. Thank you so much for your time&Igor all you do!!!! More

Great place to do business!! Joe Sabatini Is the best at Great place to do business!! Joe Sabatini Is the best at what he does!! Jim and Carlos did a great job getting everything handled for me. Thanks fo Great place to do business!! Joe Sabatini Is the best at what he does!! Jim and Carlos did a great job getting everything handled for me. Thanks for all your help will be back! More

Great deal on a great truck . Easy to deal with and no games . Joe was great working the numbers and keeping me in my budget games . Joe was great working the numbers and keeping me in my budget More

Runnemede staff were the easiest and friendliest I’ve ever dealt with. I couldn’t believe how straight foreword and honest they were. So easy to deal with and Joe the sales manager was the best. Deftones ever dealt with. I couldn’t believe how straight foreword and honest they were. So easy to deal with and Joe the sales manager was the best. Deftones will go back. More

Great dealership! I had no idea what I wanted but with the help of Farrell & Sabatini I walked out of there fairly quickly and decided on a car in under an hour. I got a 17' Toyota Corolla SE for a great the help of Farrell & Sabatini I walked out of there fairly quickly and decided on a car in under an hour. I got a 17' Toyota Corolla SE for a great price! Highly highly recommend this place. More

Please please be careful if you MUST do business here. If you use this dealer for maintenance or repairs please be prepared and know that you may be contacted by a sales associate advising that with If you use this dealer for maintenance or repairs please be prepared and know that you may be contacted by a sales associate advising that with all the sales and promotions going on, you are likely to make out better getting a new loan/lease than paying the service fee. Regardless of how many sales, discounts and low finance rates you are verbally promised make sure to request an itemization of fees before you agree to a monthly payment and ask HOW this figure was calculated. If you have a trade in please consider selling it as a separate transaction. If not, ask to see your "agreed upon value" on the loan/lease agreement to ensure that you have actually been given "credit" for any sales/discounts and trade ins and that this agreed upon value has not been falsely increased so high over MSRP that it essentially wipes out any credit/trade in you are due. Also make sure you are getting the finance % or lease rate you qualify for. You may be told this is regulated by the bank but I talked to a finance department and was told that the bank only regulates if it is too high. This means that a dealer may still try to charge you a higher % or rate than you qualify. also do your research before purchasing any add on packages that they offer. If they tell you that the $400 VIN window etching is needed for an insurance discount, please contact your insurance co. first to verify. Each of the companies we spoke with said this has no impact on an insurance rates. Also, you can get an etching kit and do it yourself for around $20-$30. if you have a terrible experience with this dealer and think you can get assistance from corporate,think again. Because this is a franchise all they can do is file a complaint and ask the dealer to call you. I guess I was naive to think that a well established corporation like Toyota would be different from the stereotypical used car lot and would have any regard for it's customer service or reputation. all I can say is please be sure to do your research and read all online reviews before stepping foot onto this dealership's property More

Becarefull before going there..Make sure you read this before doing business with them. Toyota Rennemede is not recommended. I wish I could do 0 starts or less I bought a 2018 RAV4 LE from them. It before doing business with them. Toyota Rennemede is not recommended. I wish I could do 0 starts or less I bought a 2018 RAV4 LE from them. It's the most horrible experience in my life and I just discovered more things about the car today!! To summarize, here are the 3 main points: 1. They will to rip you off if they find out you are desperate for a car. 2. They will offer you a deal and they will revoke it if they get someone else looking at the same car 3. They may sell you a demo car with 6000 miles as new and they don't tell you that until after you did the whole credit score and just before signing papers 4. The new car might have re-paint done without disclosing that to customer. That's what I found today unfortunately. In November 2018 my old car gave up so I decided to buy a new one. I don't have credit history so I had to ask my grandmother to co_sign the loan. I tried a local dealership in kansas where I live and got good deals but my grandmum (not very techy ) was not able to do the online process. She was not feeling comfortable with that So I decided to fly to new Jersey to visit them and get the car stuff done. First day we looked at rennemede toyota and picked up a used 2016 rav4 limited. The next morning I called Chris ( salesman ) and I told him I am willing to go with the 2016 rav4 if they sell it for certain price ( i think it was 23000). I told him to decide quickly with his manager so I know we do a deal or I go look somewhere else. He called me and said , come on will do it. Because this guy already talked to us last day and he found out I'm coming all the way from kansas and I have to get the car thing done in new jersy before I fly back to KS ( my wife is driving it back) he knew I am desperately looking to get this done especially with my grandmum (the one that has the good credit) lives in new jersy . I went there for the good deal and they started negotiating with me although that was not the agreement. He lied at me. I wasted all my time until then I found that another customer wanted that same car and they want to get rid of me...Now its 1pm or Later and I don't have enough time to start looking over again and grab my grandmum all over the places for looking for better deals. I decided to go change plan with new 2018 rav 4. It's a mess..They took at least 4 hours from the time we picked the car to the signing papers. We were so tired and wanting to go home that and they played us again..I negotiated the price with Chris and he said he will drop it 1000$ from what's priced online...That took some of my anger..but then after going throughout the papers I found the car has 6000 miles on it and it was a demo car which means the manager was using it..That's a new car!!!. So he lied at me again. I was so desperate tired and want to move on, I was so.mad inside but I let it go..I was stupid but trust me when you are under that pressure , tired and don't want to bother your grandmother more than that, you will just let it go. Mr Chris told me also that the warranty will exclude the 6000 miles, which means, if the warranty if for up to 36000 miles, for me it will be to 42000 miles because the car has 6000 miles already. Guess what, it was a lie again. In fact, when I was singing papers with the financial guy he said that's not right...one more thing, we ended up doing my grandmum as buyer and me a co-buyer to get a loan. But then in the title, they put only grandma's name..that was a big mess that I had to fix later when registering the car in KS.Trust me you dont want to go through similar experience, especially when you find you paid 6000$ on a car in someone else's name. The boom finding was today..I took my car for a cash offer from carmax and they found the rear panel and rear passenger door were re-painted. My car was more than a demo, the idiot who was driving it probably scratched somehow and they had to painted. They did not tell anything about that. They said it's new... Again, be careful, I highly recommend to do not go there More

I don’t understand the negative reviews, they quoted me a price over the net and stuck by it, offered reasonable trade value first time. No complaints. Would do business again for sure! price over the net and stuck by it, offered reasonable trade value first time. No complaints. Would do business again for sure! More

they are terrible and over price I sent my car with a towing company that left my car in their service department. in there the lose my car's key and it was missing for about 3 days. I sent my car with a towing company that left my car in their service department. in there the lose my car's key and it was missing for about 3 days. it was a terrible service and they found it and after 3 days and didn't sorry for the inconvenience and i told even to the manager that his name is Larry and didn't help me with the matter and they never said sorry about it. after they checked it they were over pricing me and i had to take it to another place where they just charged me 70% less then Toyota was charging me. the worse thing is that i got services there the day before when my car needed to be towing. I'm not accusing them for the problems that my car got next day after their services otherwise I'm really disappointment for their bad service and for charged me for see my car a couple minutes 65 dollars when they were supposed to no charge me for it for all the inconveniences that i had for their uncertainties. More

Very easy car buying experience. Jeff made it easy for my grandma to trade in her car for her CPO Corolla. Very accommodating and gave her a great deal. I will be back when it is my t Jeff made it easy for my grandma to trade in her car for her CPO Corolla. Very accommodating and gave her a great deal. I will be back when it is my turn. More