Toyota of Rockwall - Service Center

I brought my 2016 Toyota Four Runner in for service. The Trac and check engine light were on. When they fished the inspection they called and told me that there was a wire that was chewed by a rodent an The Trac and check engine light were on. When they fished the inspection they called and told me that there was a wire that was chewed by a rodent and it would not be covered by my auto warranty. They sent me a video showing me the damage. After viewing the video I could not see any damage that would've been caused by a rodent. It just looks like a wire that got brittle from the Texas heat and the casing came off. Additionally, I had asked about the nut that came off the back handle of the hatch. After speaking with Brian he said to me several times while on the phone "don't worry about that. We can put a nut on there for you free of charge." Then when I checked out they charged me $25 for one nut! In conclusion, I believe that the damage was caused by heat and not by a rodent. What are the odds that a rodent would come into the engine of my car, chew only one wire and show no other indication that they were there. More

I had gone into the dealership with a problem with fuel bleeding out after the gas had clicked off at the station. Carl was very professional and worked with me to keep me informed on what the diagnosis w bleeding out after the gas had clicked off at the station. Carl was very professional and worked with me to keep me informed on what the diagnosis was saying and the steps that had to be taken. I would highly recommend this maintenance shop for any Toyota services. More

Professional, helpful, and friendly, provides feedback with time frames when to obtain next maintenance service. I purchased tires elsewhere and advisor agreed that rotation should be performed where tire with time frames when to obtain next maintenance service. I purchased tires elsewhere and advisor agreed that rotation should be performed where tires purchased so warranty wouldn't be voided. The service advisor was so caring and respectful. Live going to Toyota of Rockwall. More

Mick was extremely helpful in getting us through a situation that we did not understand and took care of our issue in a way that showed that he really cared about us. situation that we did not understand and took care of our issue in a way that showed that he really cared about us. More

Good, as per usual - went in for Recall work, ready by given time. Thank you given time. Thank you More

Don't ask for a simple check of your tire pressure without being told they need to do a $180 diagnostic and then telling you (before the diagnostic) that all 5 tire sensors need to be replaced because without being told they need to do a $180 diagnostic and then telling you (before the diagnostic) that all 5 tire sensors need to be replaced because the truck is 12 years old, even though the sensors are relatively new. More

We had a fantastic experience with Toyota of Rockwall. They went above and beyond to resolve the issue with our 2011 Lexus RX350. The analytics identified an issue with the A/C system that was repaired, b They went above and beyond to resolve the issue with our 2011 Lexus RX350. The analytics identified an issue with the A/C system that was repaired, but it didn't actually repair the initial problem completely. When we returned the vehicle, Toyota of Rockwall brought in a Lexus/Toyota specialist to assist with the diagnosis. While they kept the vehicle for an extra week, they provided us with a rental vehicle. Also, when they finally got the diagnosis correct, they footed the bill for the ultimate repair. Even when they made the repair, they kept the vehicle a day or two extra to be able to test and confirm the repair was successful. We have a fantastic experience with Toyota of Rockwall Service Dept. More

Never have had an efficient service here, they probably just have too many customers to service in Rockwall area. It took 30 minutes just to get checked in from my truck for an oil change last time with an just have too many customers to service in Rockwall area. It took 30 minutes just to get checked in from my truck for an oil change last time with an appointment scheduled. Oil changes take way too long 1.5-2.5 hours. I can’t even think about having them look at warranty issues because they would need my truck for a whole day just to look at it. I’ll try McKinney and or Paris Toyota even though they are much further away from Greenville. More

He took great care of me. He was very thorough & explained the process well. Scheduling the maintenance appointment was great. He was very thorough & explained the process well. Scheduling the maintenance appointment was great. More

There was a delay in my service however the Training Service Rep resolved the delay and have me discount due to the long delay. He was very courteous Service Rep resolved the delay and have me discount due to the long delay. He was very courteous More