Toyota of Rockwall - Service Center

Regular 5,000 mile service Randy Searcy, as usual, did an outstanding job in getting my vehicle serviced. Randy has been my service advisor now for several years and has alway Randy Searcy, as usual, did an outstanding job in getting my vehicle serviced. Randy has been my service advisor now for several years and has always been extremely professional and forthcoming. I look forward to our brief meetings every six months!! More

Oil Change and State Inspection I made an appointment for an oil change and state inspection. The work performed was fine, but in my opinion, it serves absolutely no purpose for me t I made an appointment for an oil change and state inspection. The work performed was fine, but in my opinion, it serves absolutely no purpose for me to call ahead the day before and schedule an appointment, if it still takes just as long as walk ins. I waited nearly 2.5 hours. I could be understanding if I was a walk in, but I wasn't. In my opinion, that is bad customer service. There should be some level of benefit for me giving you the courtesy of calling ahead. More

Fulfilled a promise! When I bought my new Tundra there were 3 deep scratches, small but deep. Brian promised they would do whatever it took to make it perfect. He had Dan When I bought my new Tundra there were 3 deep scratches, small but deep. Brian promised they would do whatever it took to make it perfect. He had Dan take a look and he decided they would repaint my tailgate. I dropped it off and in 2 days I had my beautiful truck back with my perfect tailgate! Thank you for the excellent service and for fulfilling your promise! More

Great as always The folks at Toyota of Rockwall are always friendly, professional, and efficient. It's a comfortable place to wait while they do the work, as well. The folks at Toyota of Rockwall are always friendly, professional, and efficient. It's a comfortable place to wait while they do the work, as well. More

Great Service Customer service is the priority at Toyota of Rockwall. The people keep me coming back. I have complete confidence in the tech's ability to keep Customer service is the priority at Toyota of Rockwall. The people keep me coming back. I have complete confidence in the tech's ability to keep my car running as designed. More

good experience, very nice enviroment We bought a used Honda Oddisey last year and received a 2 year free maintenance service, which was really helpful for us. Thank you Mr Pankey and all We bought a used Honda Oddisey last year and received a 2 year free maintenance service, which was really helpful for us. Thank you Mr Pankey and all the staff. More

Service The service department experience was excellent. I think they should have given me a free car wash though. Maybe they will give one next time I spend The service department experience was excellent. I think they should have given me a free car wash though. Maybe they will give one next time I spend almost a $1000x one can hope. More

great service, people were very helpful The service person was attentive and kept me informed through my wait time. He went out of his way to explain why I needed a new battery and showed me The service person was attentive and kept me informed through my wait time. He went out of his way to explain why I needed a new battery and showed me the report to prove it. More

First oil change Even though I did not make an appointment for the service they took my car on a Monday afternoon and serviced it. YAY saved me a trip to Rockwall from Even though I did not make an appointment for the service they took my car on a Monday afternoon and serviced it. YAY saved me a trip to Rockwall from Athens. I walked to Costco but they had a shuttle that would have carried me and picked me up but it was a pretty day so I made the most of it. Great bunch of people. Shout out to Carl Miller who stopped to say hello when came into the building ... he was my salesman. More

Professional and timely! Nicole did a great job from the time i walked in to the time i left. She was professional and didn't push to sell things i didn't need yet. On that no Nicole did a great job from the time i walked in to the time i left. She was professional and didn't push to sell things i didn't need yet. On that note, she did let me know what was necessary at this time which was very helpful. It was an enjoyable experience. More