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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,238 Reviews

3,238 Reviews of Toyota of Rockwall - Service Center

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April 26, 2024

Toyota of Rockwall was busy but the wait time and service was good. The service technician was courteous, knowledgeable, and professional. Thank you! More

by Hjackson4429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Apr 29, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 26, 2024

Love this place every one is nice they really are helpful and they really take care of the customers especially when you ask for help I appreciate everything they do More

by nessagonzales26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

April 26, 2024

I use this dealership for all of my cars. Toyota of Rockwall service department always takes care of me! More

by 913Micks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 26, 2024

This Service Advisor is the absolute best that I've ever had. She even tops my Lexus advisors! She is genuine and authentic and her concern for customers shines brightly. More

by CBROWN46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Kasey delivered such a great experience!

April 26, 2024

I am happy with my Toyota vehicle. However, I have learned and experienced that Toyota of Rockwall puts profit over Customer service and Integrity to the customer. More

by dcamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Desrosiers
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to learn more and address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

April 25, 2024

I was pleased with my service writer Kevin was very professional in finding out what I needed to be done on my car. Also this the technician that worked on my vehicle did a thorough job. Thank you More

by MOWEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Kevin was able to help, and we hope to see you again!

April 25, 2024

Toyota of Rockwall has always given us excellent service since we started using them 8 years ago! Everyone is courteous and helpful and their work has been “top drawer”! More

by twalksr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 25, 2024

Toyota of Rockwall is vigilant and keeps after me about important maintenance. Thank you for protecting my investment, and I will see you soon, as my Tacoma will need another oil change: I'm putting the mi More

by larrypate479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nehemias Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Toyota of Rockwall responded

Lawrence, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall; we look forward to having you as a valued customer for many years!

April 25, 2024

My rep was friendly and attentive. I made an appointment for an oil change and I was there a little over an hour and half. I feel like this is a bit excessive when I made an appointmen More

by jen84aldridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Toyota of Rockwall responded

Thank you, Jen, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to ensure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 25, 2024

Excellent services we don’t have to wait at all everything was excellent we love Rockwall toyato More

by pathik01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

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