Toyota of Rockwall - Service Center

I would give them negative amounts of stars if it were possible. The service manager Mick was a rude arrogant know it all self righteous jerk and after his attempt to gaslight me I had my car towed to To possible. The service manager Mick was a rude arrogant know it all self righteous jerk and after his attempt to gaslight me I had my car towed to Toyota of Dallas where I was treated in the polite professional and courteous manner by the service manager Gary Davidson that was not exhibited by Mick. Everything was easy peasy and I was kept well informed about the status of progress consistently by Gary..... the exact opposite of the way Mick was towards me if I could give Rockwall a negative amount of stars I would and I would definitely give Dallas 1001 stars..... More

Service is always great. Everyone was helpful and informative. Maintenance department and parts department have always been courteous. Ready to assist with any problem. Everyone was helpful and informative. Maintenance department and parts department have always been courteous. Ready to assist with any problem. More

Schedule appointment. Suppose to take 1 hour. Took over 3 hours and was just a tire rotation. Suppose to take 1 hour. Took over 3 hours and was just a tire rotation. More

We have always had a great experience with Toyota of Rockwall and make the service manager was really good and working with us since we had to have a Rent-A-Car while the paint was redone on my RAV4 Rockwall and make the service manager was really good and working with us since we had to have a Rent-A-Car while the paint was redone on my RAV4 More

The service was great. They were very quick with my car. I appreciated the call to schedule my follow up. They were very quick with my car. I appreciated the call to schedule my follow up. More

Randy was attentive and polite. They were able to get my car in and out in under the time they originally quoted. They were able to get my car in and out in under the time they originally quoted. More

Wry disappointed that my vehicle is no longer washed when I take it for service. when I take it for service. More

My service advisor was excellent in providing the help the item that I needed worked on my vehicle. I would this dealership to everyone. the item that I needed worked on my vehicle. I would this dealership to everyone. More

Consistently the worst possible service since Justin left. I’ve tried twice, and been treated like dirt both times. I will not ever buy another car from them, and I absolutely will not ever use them t left. I’ve tried twice, and been treated like dirt both times. I will not ever buy another car from them, and I absolutely will not ever use them to service any of my vehicles. I was very loyal for many years. The treatment of customers has deteriorated to an abusive level More

Trust Toyota of Rockwall dealership with maintenance of vehicle purchased brand new several years ago. vehicle purchased brand new several years ago. More