Toyota of Rock Hill

Holly is #1 in the Maintenance Department, efficient, friendly, always helpful, gets the job done. Charlie Morris, Great Salesman, professional, efficient, willing to spend as much time as necessary to friendly, always helpful, gets the job done. Charlie Morris, Great Salesman, professional, efficient, willing to spend as much time as necessary to get the job done. Brian Ward, friendly, efficient. Almost made you glad you spent your money. All make you want to go back again and tell others who to ask for. Great team. Everybody we met at Toyota of Rock Hill in the past few days was very professional and seemed to know their business. Customer Service is the best we have experienced. The "Customer Service" is everybody who works there. GOOD JOB! Conrad and Barbara Carter More

While there is inherent hassle in buying a car just like any venture where a lot of $$ is being thrown around. Paul and his team were friendly and prompt in their dealings. They did not waste my time and go any venture where a lot of $$ is being thrown around. Paul and his team were friendly and prompt in their dealings. They did not waste my time and got down to business quickly. On top of it all I feel like I got a decent deal More

Wow!!! Buy your next Toyota from these guys!! This is by far the best Toyota dealership in the metro-plex. I had shopped around for weeks I only wish I would have started with these guys first it would have far the best Toyota dealership in the metro-plex. I had shopped around for weeks I only wish I would have started with these guys first it would have saved me time and hassle. Thank you to Eric for the no hassle buying experience and wonderful customer service. We will be back for service!! More

I found Customer Service at Toyota of Rock Hill second to none. We purchased our 2007 Sienna from them in April 2011. At the first Service appointment in September 2011, the dashboard air bag warning light w none. We purchased our 2007 Sienna from them in April 2011. At the first Service appointment in September 2011, the dashboard air bag warning light was flashing. The Service department diagnosed that the passenger front seat air bag needed to be replaced for about $900 for parts plus the cost of many hours of labor. I declined as we didn't have cash to cover this unexpected expenditure. I was disappointed the “Platinum” warrant service, which we purchased with this vehicle, excluded any loss relating to air bag equipment. When I scheduled for 60k miles service on January 19, 2012, I remembered David Kitts' courteous attention & smile and I chose him as my Service Advisor. I asked him for another estimate of the air bag replacement. When they were done with my service, David reported they had again looked at the air bag system. They found the cable bunched up by objects under the seat and, when objects were removed and they straightened cable & cleared codes, the warning light went off and stayed off during their testing. David advised me to call him right away if the light came on again. I was very excited and pleased with the effort David made to resolve this significant safety system deficiency. This was an unexpected New Year’s gift! However, the warning light came back on again on January 24! I called David and set an appointment for the next day. At this time, David informed me that his management had decided to repair the air bag system at their cost. Exceptional, extraordinary, and superior were the words of my appreciation for this decision. The parts were ordered and, 2 days later, I left my Sienna with David in the AM, was driven home & returned by dealer’s van (felt treated as a king), and, with great relief from the continued worry that the air bag system would not function when needed, drove home with a broad smile on my face! Toyota of Rock Hill has a very satisfied customer whose loyalty is solid! Thank you for your care. More

Both individuals were knowledgeable and most agreeable. This transaction was the most enjoyable and relaxing car buying experience in over 40 years. Outstanding service and stimulating chit-chat among the This transaction was the most enjoyable and relaxing car buying experience in over 40 years. Outstanding service and stimulating chit-chat among the vets. More

Both of these guys were very knowledgable. Jerry was my salesman and explained everything about our new Prius and was very helpful in answering the questions we had. Brian was our business manager and was salesman and explained everything about our new Prius and was very helpful in answering the questions we had. Brian was our business manager and was very thorough in explaining the after purchase aspects such as Resistall, the warranty, etc. I would definitely use this dealership again for future purchases. And I will continue to have my Tundra, and now my Prius, serviced at this dealership. More

Brian was very helpful, personable, and friendly. He made us feel at ease and was very down to earth. He was the most helpful out of all the associates I dealt with. us feel at ease and was very down to earth. He was the most helpful out of all the associates I dealt with. More

I located the 2007 Highlander on Auto Trader.com. I called and made an appointment at Toyota of Rock Hill for Tuesday 1/10/12 at 6:15PM. The Auto Trader map info sent me to the old Toyota dealer locati called and made an appointment at Toyota of Rock Hill for Tuesday 1/10/12 at 6:15PM. The Auto Trader map info sent me to the old Toyota dealer location. I called and canceled my appt. and returned to my home in Inman, S.C. The next morning I got a call from Tom Cook at Toyota of Rock Hill, got good directions and met with Tom at 5:00PM on Wednesday 1/11/12. I drove the Highlander and negotiated a fair trade in and price difference and purchased the Highlander. The finance director Brian Ward did a great job explaining all the paperwork and extended maintenance package. Both Tom and Brian were great and very professional. By the way Tom, thanks for the card. More

Sale manager outright lied to me. Told me they could beat my credit union interest rate, but it was 6.5% higher than what I would have gotten at my CU. They also screwed up the registration on the car beat my credit union interest rate, but it was 6.5% higher than what I would have gotten at my CU. They also screwed up the registration on the car I bought and somehow managed to screw up the registration on my other car that had nothing to do with the sale, they could not seem to fix it and I had to go to the DMV myself and fix it, nor would they refund the fees they charged me to handle the registration. I thought I was getting a good price on the car, but later found that untrue when they added on all kinds of fee etc at the close of the sale. I've bought 20 or so cars in all my years some from private sellers and some from dealers. I can say this was the worst experience I ever had with a dealership. After they get your signature on the sale, you are dirt to them. More

This was the best car buying expierience I have ever had. David Hart and his team made a normally long and agrivating purchase a very pleasurable one. There was no "haggeling back and fourth. They were ve David Hart and his team made a normally long and agrivating purchase a very pleasurable one. There was no "haggeling back and fourth. They were very considerate of my time, I was in and out in no time. I would definatley recomend purchasing your next vehicle from Toyota of Rock Hill. More