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Toyota of Rock Hill
Rock Hill, SC
928 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 20, 2012
I found the car I have been looking for on the Internet. The vehicle seemed to be priced MUCH lower than I have found anywhere else. I was sure it was too good to be true! I submitted an online business f The vehicle seemed to be priced MUCH lower than I have found anywhere else. I was sure it was too good to be true! I submitted an online business form expressing my interest. The next morning I received an email and call from Jack Conway who told me the car had been sold that morning (strange since the online posting said it had been on the lot for 90 days, but possible.) Jack assured me that they had a selection of cars just like it on the lot though, and set an appointment for me with Tucker Campion. I told Jack I was looking for a specific model and nothing else. After driving 20 miles from Charlotte, I was passed off to another sales rep who said he would bring the car for me to see. The car he brought was over twice the price of the one online! I told him that I had explained to Jack that I was looking for a specific car in a specific price range. The salesman told me this was the only vehicle I was looking for on the lot. He then explained that the Internet Sales group is in Boston, Massachusetts and don't have access to all vehicles on the lot. Basically I fell for the old bait and switch. I suspect the car I saw never existed for the price. I've also been told that car dealers never leave a vehicle on Site for more than 60 days. So the 90 day reason for the incredible price cut was phony as well. I certainly don't recommend this dealer to anyone! More
by WantAWrangler
Employees Worked With
Jack Conway, , Tucker Campion
December 05, 2012
First of all – David Bowles is your best service advisor, First of all – David Bowles is your best service advisor, in my opinion! He has handled the service on my 2009 Venza from the beginning, though, at First of all – David Bowles is your best service advisor, in my opinion! He has handled the service on my 2009 Venza from the beginning, though, at times, I have had a few different ones in his absence. He makes it his business to understand my needs and desires – he has NEVER try to over sell me but treats me like I am his only customer that particular day. I recently ordered tires through another service advisor because David was off that day and when I brought my car in for the scheduled appointment there weren’t any tires. Surprise! I ordered Bridgestone Ecopias and yesterday when I came back for the installation of the new tires they weren’t Ecopias but Falkens and one other Firestone tire option. When David brought this to my attention, he and the service associate could see my disappointment but it all ended quite well. I got a set of Bridgestone tires (same as the originals) and he didn’t try to push me to a brand he knew I didn’t want. He wanted to make sure I was happy with what I was investing in for my car. That is first-class customer service. After each service, my car always comes back to me cleaner than when it went in. The pride your service team takes in their work shows through each and every time I visit your dealership. I must also recognize one more person. Gerrat kindly took the time yesterday to sit with me to connect my new cell phone to the Bluetooth system, leading me through the steps and answering all my questions. He didn’t run through it so fast that I couldn’t see or understand what he was doing. Instead he was teaching me how to connect it. Both David B. and Gerrat are examples of true customer service and that is what keeps me coming back to your dealership for service instead of using a local mechanic for my service needs. Hats off to David Bowles and all the members of your great team! More
by beckyw
Employees Worked With
David Bowles
October 19, 2012
Mr. Hart, We are from Pittsburgh PA and our Prius had a Mr. Hart, We are from Pittsburgh PA and our Prius had a water pump problem and had to be towed twice, Our final destination was your dealership. It w Mr. Hart, We are from Pittsburgh PA and our Prius had a water pump problem and had to be towed twice, Our final destination was your dealership. It was 5:15 on Friday night, we had called and spoke with David Bowles, letting him know we were being towed in. Upon arrival David listened as we told our story and showed sincere concern and compassion that our vacation was ruined. Unfortunately the part had to be shipped from Florida and would not arrive until Tuesday. David gave us a loaner and sent us on our way to Charleston. Tuesday afternoon we got a call that the car was fixed and Wednesday we drove up to get it. Although I am not happy with Toyota, you should be proud to have am employee that cares about all customers, whether they are from SC or not. Please tell David thank you from us Woody and Bonnie Weissinger More
by Bonnie W
Employees Worked With
David Bowles
September 24, 2012
I just wanted to let you know what a wonderful experience I just wanted to let you know what a wonderful experience I had with your facility this weekend. Your service guys and gal...are the greatest. I hav I just wanted to let you know what a wonderful experience I had with your facility this weekend. Your service guys and gal...are the greatest. I have an 08 Toyota Scion, X-D. (Which thanks to your guys, does not stand for DIRTY, anymore.) I recently noticed my Scion was kinda growling at me. I drive A LOT, and it was a little scary. So, we took it to an independent mechanic who said the water pump was bad, and suggested I take it to you guys to get it fixed, said something about it being a manufacturer's defect or something. I agreed, reluctlantly because, well..my last car buying and fixing experience was for the birds. Ugh, Terrible. I had an issue during the summer with my AC, and took it to Carmax in Pineville, which is who I purchased the car and the extended warranty from. It was nightmarish, took two trips to get it fixed, wouldn't give me a loaner car and returned my car a mess, and I had to put the parts back together. And don't even get me started about the actual car buying experience. Your guys cleaned my car, inspected it and actually fixed what was wrong...and Mr David found another recall while we were there and we got that fixed that as well. I am most impressed, and most grateful. If I ever decide to trade my Scion, I'm headed your way. Miss Peggy and Mr David made a BIG, complicated problem..small and, fast and easy. Sometimes, when you help people, like they did me, a special 'thanks' is needed. OH, I LOVED my loaner Prius! It was AWESOMENESS. Stacy Catoe Lupus Survivor and Fighter, One day at a time. Owner of a(now quiet) 2008 Scion X-D (Not for Dirty) Serviced 9/22/12 More
by stacycatoe
Employees Worked With
David Hart, David Kitts
July 11, 2012
My husband and I visited Toyota of Rock Hill with the intention of purchasing a new vehicle. Not only did we purchase our intended vehicle (2012 4Runner), we traded in our '99 Corolla for a brand new on intention of purchasing a new vehicle. Not only did we purchase our intended vehicle (2012 4Runner), we traded in our '99 Corolla for a brand new one. Rock Hill Toyota exceeded our expectations. Our sales person, Tom Cook, was intelligent, well-spoken, patient, never pushy, and he showed us every feature and benefit of the vehicles we were purchasing. He took the time to work with us and he paid attention to our needs. Our business manager, Gary Hampton (we did not see his name on this survey's list of employees!)explained the products offered, in great detail. He offered us a clear understanding of our financing options, incentives and warranty. We appreciated his professionalism and attention to detail. We are new to the area and he went out of his way to make us feel welcome. Rock Hill Toyota impressed us enough that we are going to purchase our son's vehicle there, when he is ready to begin college next Fall. More
by ToyotaMamasita
Employees Worked With
Tom Cook
June 16, 2012
We purchased our car at this dealership 2 years ago. In the two years, the service we have received has gotten progressively worse. It started with 2.5 hour oil changes (even when an appointment was made). the two years, the service we have received has gotten progressively worse. It started with 2.5 hour oil changes (even when an appointment was made). This was at the old location so we had hopes the new one would solve this. Especially since we had a service care packages, we "have" to go to a dealer to get an oil change. The second to last oil change took 4 hours even though we made an appointment and were ontime, and they knew we were waiting. The last straw was our last appointment. We made one for Saturday at 7:15. I made notes we wanted oil change, 20k service done, check out the noise on the loud engine (it has already started to get louder at only 2 years old, and finally repair the door dings since we purchased an extra warranty for that. Since we didn't want to be late we dropped off the car the night before in the drop box. (I even made a note of this on the service request). I called at 12:30 Saturday and they didn't even have our paperwork/key. They said they would call back. 30 min later, still didn't heard from them, so I called again. Finally someone told me nothing was done with our vehicle and they would get started on it but would call me back for a time frame on when we could pick it up. A little while later I get another call and finally a lady tells me that their body guy isn't in until Tuesday, so they cant look at it until then. Our options were to leave it there for a few days or do another drop off/pick up. We opted to leave the car for the few days. They told us they would call once he looks at our car Forward to Wednesday Morning, we didn't receive a reply on Tuesday. My assumption is they worked on it so I call them at 9 am Wed. to see if its ready. Its not. Gentlemen on the phone says he can call me back once he finds out what is going on. I get a call about an hour later saying the body shop guy needs to look at it on Wednesday because he didn't get the car since "my personal attendant" was out of the office Tuesday. Needless to say I am starting to get very annoyed. He calls me back at 5:30 to tell me that there is too much hail damage on the car for them to be able to repair it and that I will need to take it to a body shop and while they fix the hail they can fix the dings (which should be done under the warranty). They assure me I can file an insurance claim and comprehensive coverage should cover it. Its nice to know, but I didn't want the hail damage repaired, I wanted the door dings repaired. At this point I decided I am just going to pick up my car and go to another dealer. We get there and without a single queue we have to stand around while other people who arrive after us are helped. Again because our "personal attendant" is not available. We find out they recommend them not working on any of our dings because the warranty that gives you "worry free" coverage on door dings doesn't cover if the paint gets chipped/damaged. Seriously when do you ever get a ding that is not caused by hail and does not cause any damage to the paint (almost never). So this warranty that the fiance guy told us that would cover any body damage smaller than a credit card, is completely useless. I am fine with the fact it doesn't cause paint but if they have to specifically disclose hail is not cover in the purchase process of a new vehicle, you would think paint damage would be another thing that would be specified. So in short, it took a week, all we got was our oil change/20k mileage. They told us there is no noise that is abnormal but it is noticeably louder so we will take it to another dealership to get it checked out. And for the dings they don't want to work on them because they may need paint work. The bad experience comes from the constant waits, no communication, loss of paper work and the inaccurate description of the exterior body warranty we purchase with our new vehicle. At the conclusion our rep did offer us a rental and they could take a second look at the body damage the following Tuesday, but at this point we had no hope they would do it nor do it in a timely matter. So we took our vehicle and we will start to use a different dealership in the future. More
by jsnavely
Employees Worked With
Jessica Snavely
April 23, 2012
I am not happy at all about our purchase with this dealership!!! The pricing was not good and i wish i didnt need a car, and i really regret ever buying one from them! They said they would transfer ou dealership!!! The pricing was not good and i wish i didnt need a car, and i really regret ever buying one from them! They said they would transfer our service to Scott clark for our free oil changes and service bc we live closer to there and it was not. They NEVER notified our insurance company of our new car, like 100% of dealerships do. And i asked to bring the car back because it was less than 3 days, and they refused to let us, even though any dealership ive ever been through, allows that. I would not recommend this dealer to anyone! More
by cmb077
Employees Worked With
mr anderson, Paul Anderson
April 10, 2012
This car buying experience was a 10 in my book! Kelsey is extremely knowledgable on the product he sells. He took the time to listen to what I wanted and went the extra mile! After thinking I would be a is extremely knowledgable on the product he sells. He took the time to listen to what I wanted and went the extra mile! After thinking I would be at the dealership for HOURS, he spoke to Kyle (Pit Bull...what I call the "pen" managers, but he's more like a kitten) and offered a price that suited what I was looking for. They both worked on different scenarios to keep my payment where I wanted it. The service I received was EXCEPTIONAL!! Also, kudos to Gary in the financing department, it was a wonderful experience to work with him! He was pleasant to speak with when not crunching numbers. I HIGHLY recommend this dealership. This was far none, the best car buying experience I ever had! More
by darlapink
Employees Worked With
Kelsey Cash
April 04, 2012
We purchased a used Toyota Sienna from this dealership, and we opted to purchase a service and maintenance warranty from Ken. We found out when we went for an oil change 5 months later that none of the pa and we opted to purchase a service and maintenance warranty from Ken. We found out when we went for an oil change 5 months later that none of the paper work had been turned in to the warranty company. After a number of other disappointments we ended up canceling the warranty contracts and trading in the vehicle (for a new honda). I called to follow up on the warranty cancellation and found out (AGAIN) that Ken had not processed the paperwork. More
by dcm412
Employees Worked With
Ken Kirchinger
March 18, 2012
Great experience very friendly. They went above and beyond to show appreciation and make sure all their meet and greets where done. After my last experience at a car dealership I was very pleasantly su beyond to show appreciation and make sure all their meet and greets where done. After my last experience at a car dealership I was very pleasantly suprised. I would recommend anyone to this dealership because they were friendly and it was very clean and welcoming More
by Jacquelineflmng
Employees Worked With
Charlie Morris
