Toyota of Rock Hill

Service is hit or miss. The first time they tried to overcharge for parts, and acted irritated when I found a better price, but they did honor the price match in the end. Th The first time they tried to overcharge for parts, and acted irritated when I found a better price, but they did honor the price match in the end. The second time service was very good, and I had no complaints More

I needed a new water pump before a trip in two days, and they got my car fixed the same day I dropped it off! Great customer service. they got my car fixed the same day I dropped it off! Great customer service. More

I was very happy when I purchased my vehicle. Also, today was my first free service that went very well Also, today was my first free service that went very well More

service for 15000 mile scheduled with no issues, had car at dealer and reviewed with my service contact David what was to be done. out the door less than 2 hrs- reviewed work done and answered my question at dealer and reviewed with my service contact David what was to be done. out the door less than 2 hrs- reviewed work done and answered my questions. Job well done. More

Dealers usually wash the car when you go for service. Was surprised that they have stopped doing that Was surprised that they have stopped doing that More

Clean and nice. They were really busy had a steady flow of customers. Did not hear any complaints. They were really busy had a steady flow of customers. Did not hear any complaints. More

I took my car in for a repair under a customer support program. I was told that program didn’t exist and that was a lie. They then proceeded to try to charge me $850. I called another dealership and they program. I was told that program didn’t exist and that was a lie. They then proceeded to try to charge me $850. I called another dealership and they are doing the repair for free under the program. Beware as they will lie and cheat you out of money. More

Great to deal with. In service I avoid or decline the up sell, but overall I trust they do good work and do care about the customers In service I avoid or decline the up sell, but overall I trust they do good work and do care about the customers More

Very courteous informative I’m not leaving people hang keeping them up-to-date as what’s going on with your car keeping them up-to-date as what’s going on with your car More

What’s the point in an appointment? We were at the dealership at 745 am to drop off our car for an oil change. Run errands, come back around 12 to check on it and nothing. Go home and w We were at the dealership at 745 am to drop off our car for an oil change. Run errands, come back around 12 to check on it and nothing. Go home and wait some more and at 3 we check again since there had been no communication and finally it was being looked at. Wait some more with no communication and then get a call at 4 asking if we were going to pick our car up they were closing. Go to the dealer and voice our concern and not even a sorry, just excuses. No updated texts or calls were sent the entire time they had our car and all they said was they would check their system. Multiple times we have done our business here and honestly haven’t felt like a valued customer any time. Came in for an early appointment and was one of the last cars to be seen. So if you want your car taken care of don’t drop it off or you will be last. More